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Pharr

    Bilingual (Spanish/English) Supervisor - Pharr, TX, United States - SPECTRUM

    Spectrum background
    Description
    Video, Data, and Phone.

    Coach, monitor, develop, lead, model, motivate, analyze, organize, staff, and train, so that customers, employees, and owners are successful towards our goal of being America's leading service provider.

    Consistently meet or exceed weekly and monthly retention activity goals by coaching agents to sound telephone based customer save techniques.

    As a result of regular phone monitoring and engagement with the agents, provide regular data-centric feedback to Manager with regard to actionable items to be taken to improve customer experience and improved retention rate.

    Analyze and provide statistically-based recommendations on ways to improve agent save performance.
    Manage agents performance by providing frequent coaching based upon call monitoring and save performance.

    Master order processing within the billing system regarding all aspects of retained accounts, new sales order entry, account lookup, and other tools and functions as they relate to the retention function.

    Acquire, demonstrate and instruct thorough knowledge of competitors' pricing, packaging, and products in an effort to provide agents with skills needed to discuss side by side comparisons of Charter's and competitors' products and services.

    Ability to read, write, speak and understand English
    Demonstrated working knowledge of cable communications products and services to include video (TV), data (internet), and voice (telephone)
    may include weekends, holidays, and split days off


    Bilingual:
    Spanish Required

    Minimum of Associates college degree in marketing, sales or related field or equivalent experience

    Required Related Work Experience and Number of Years
    Call center experience in the areas of customer service and/or phone sales - 3-5

    Office environment

    A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

    Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Internet, TV, Mobile and Voice, Spectrum Networks, Spectrum Enterprise and Spectrum Reach.

    When you join us, you're joining a strong community of more than 100,000 individuals working together to serve more than 32 million customers in 41 states and keep them connected to what matters most.

    Watch this video to learn more.

    Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement.

    EOE, including disability/vets.

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