- Own customer relationships as the primary point of contact for customers – building strong relationships and understanding their business objectives and technical requirements.
- Operationalize requirements set forth in the SOW (and other relevant legal or engagement documents), provide a clear understanding of project requirements and customer expectations and enforce them.
- Organize and run customer requirements scoping meetings to clarify needs, and create written proposals / SOWs based on discussions
- Manage customer interactions during pilot execution and customer onboarding, ensuring all production activities are followed-through in a timely manner and meets or exceeds any customer or SLA expectations.
- Convert initial pilot engagements into ongoing customer relationships by strategizing with our founders and engineering to deliver pilots, and drive customer conversations towards conversion
- Develop account strategies, proposals, and presentations to develop a repeatable sales process for new customers and expansion.
- Communicate customer requirements and perspective to internal product and engineering stakeholders for project execution and product roadmap development
- Develop a deep understanding of our technology and service, including capabilities, limitations, and implementation requirements.
- 3-5 years customer-facing experience as a TAM or in a related technical area such in Implementation, Technical Support, or Solutions Architecture, for a product offering serving Enterprise/Strategic accounts.
- Technical background and capacity to learn about the broader language AI space and emerging industry trends surrounding LLMs and RAG
- Proven capability to address technical concerns and provide solutions in real-time discussions with customers.
- Capable of juggling multiple, urgent priorities across a variety of workflows.
- Exceptional written and verbal communication skills and the ability to take complex technical ideas and translate them to non-technical stakeholders
- Be customer-obsessed. You will need to be empathetic, a good listener and communicator, and a strong relationship builder.
- Medical, dental, and vision insurance
- Competitive salary and equity
- Unlimited PTO
- Hybrid work – we work in South Bay together 1-2 days per week
- Monthly Stipend for and
-
Account Manager
2 weeks ago
Dupont Sunnyvale, United States OTHEREn DuPont, trabajamos en cosas que importan, ya sea en proporcionar agua limpia a más de mil millones de personas en el planeta, producir materiales esenciales en los dispositivos tecnológicos cotidianos (desde smartphones hasta vehículos eléctricos) o proteger a los trabajadores ...
-
Account Manager
1 week ago
xevIT Palo Alto, United StatesDu hast Leidenschaft für digitale Infrastruktur und Vertrieb? Wir suchen einen Account Manager (m/w/d) – Werde Teil unserer Reise · Als einer der führenden europäischen IT-Spezialisten für Netzwerke, Cybersicherheit und Cloud leistet Conscia ihren Beitrag zu einem sicheren und z ...
-
Account Manager
2 weeks ago
Dupont Sunnyvale, United States OTHERChez DuPont, nous travaillons sur des choses qui comptent ; qu'il s'agisse de fournir de l'eau potable à plus d'un milliard de personnes sur la planète, de produire des matériaux essentiels aux appareils technologiques de tous les jours, tant pour des smartphones que pour des véh ...
-
Accounting Manager
3 weeks ago
Ceribell │ Point-of-Care EEG Sunnyvale, United StatesAbout Ceribell · Ceribell produces the world's first brain monitor for point-of-care seizure triage and treatment. Our groundbreaking technology enables healthcare providers to test for a suspected seizure and then deliver treatments within minutes. · We are a rapidly growing v ...
-
Accounting Manager
3 weeks ago
HEICO Sunnyvale, United StatesPyramid Semiconductor , part of the HEICO group, is a manufacturer of semiconductors components. Pyramid Semiconductor is a complete semiconductor integrated circuit designer and manufacturer. We provide our customers with high reliability parts for their legacy programs.ESSENTIA ...
-
Account Manager/ Sr. Account Manager
5 days ago
ASE Global Sunnyvale, United StatesSUMMARY: As an Account Manager/Sr. Account Manager, you'll support the Sr Sales Manager/Sales Manager/Sr Account Manager in account development. You'll also take ownership of the customer revenue pipeline with deep understanding of customer business. In addition, you'll coordinat ...
-
Account Manager
3 weeks ago
Proofpoint Sunnyvale, United States Full timeIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Account Manager- Add on · Company Overview · At Proofpoint, we have a passion for protecting people, data, and brands from ...
-
Account Manager
1 week ago
Performance Systems Integration LLC Mountain View, United StatesWe are looking for a Account Manager – Fire Protection Service Sales to join our team · As the Account Manager (AM), you will work alongside with your Account Executive (AE) in the assigned territory. As a strategic partner to Operations, the AM will onboard and coordinate with ...
-
Account Manager
1 week ago
Athelas Mountain View, United States[Full Time] Account Manager (Remote) at Athelas (United States) | BEAMSTART Jobs · Account Manager (Remote) · Athelas United States · Date Posted · 08 Dec, 2022 · Work Location · Mountain View, United States · Salary Offered · $55000 — $65000 yearly · Job Type · Full Time · Exp ...
-
Accounting Manager
3 weeks ago
Samsung Research America Mountain View, United StatesPosition Summary: · We are seeking a Korean-English bilingual candidate with a strong understanding of accounting especially in the month end closing, treasury and financial statements reporting. This role must have high level of ownership, be able to follow directions and work ...
-
Account Manager
1 week ago
Workato Mountain View, United StatesAbout Workato · Workato is the only integration and automation platform that is as simple as it is powerful — and because it's built to power the largest enterprises, it is quite powerful. · Simultaneously, it's a low-code/no-code platform. This empowers any user (dev/non-dev) ...
-
National Accounts Manager
1 day ago
Bronco Wine Company Los Altos, United StatesJob Details · Job Location Classic Wines of California - Mid-Peninsula - Mid-Peninsula, CASalary Range $89, - $176, Salary/year National Account Manager On Premise · JOB STATEMENT: The role is responsible for the communication and execution of our entire portfolio to key Nati ...
-
Financial Accounting Management
2 weeks ago
Apex Ventures Stanford, United StatesThe City Utilities of Zwiesel is currently seeking a Head of Financial Accounting (m/f/d) (Reference number: 03SW2024) to join our team at the earliest possible date. · This is a full-time position (39 hours per week) at the City Utilities of Zwiesel, a municipal enterprise of th ...
-
Account Manager:
3 weeks ago
Akraya Sunnyvale, United StatesPrimary Skills: Account Management, Marketing Campaigns, Workfront, Jira · Contract Type: W2 · Location: Sunnyvale, CA (Hybrid) · Duration: 9 months (With Possible extension) · Pay Range:$ $58.46 Per Hour · Email to a recruiter NOW: CONTACT DEEPTI at · "Looking for a new jo ...
-
Major Account Manager
1 week ago
Fortinet Sunnyvale, United StatesMajor Accounts Manager · Are you ready to take your career to the next level? Join our dynamic team as a Major Accounts Manager and play a crucial role in driving direct sales engagements within a portfolio of Named Fortune 1000 accounts and strategic partners. · As a key playe ...
-
Publisher Relationships Account Manager
1 day ago
AC Lion Digital Executive Search Mountain View, United StatesOur client defines a new way for users to engage with local information and community. They connect and empower local users, local content contributors, and local businesses at scale, with the goal of helping people everywhere live safer, more vibrant, more truly connected lives. ...
-
Sr. Account Manager
1 week ago
ASE Global Sunnyvale, United StatesSUMMARY: As a Sr. Account Manager, you will support the Sales Manager in proactively managing and supporting new business development and engagement activities with new and established customers. You will work with the Sales Manager in account strategy development. This includes ...
-
Account Manager
1 week ago
Jumio Sunnyvale, United StatesRole Purpose: · Account Managers ensure customers maximize the value of using Jumio's ID Verification products – helping them to eliminate identity fraud and onboard customers quickly and securely. There is also a commercial emphasis on achieving revenue growth within existing a ...
-
Account Manager
1 week ago
DuPont Sunnyvale, United StatesAt DuPont, we are working on things that matter; whether it's providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world. · ...
-
Account Manager
3 hours ago
Proofpoint Sunnyvale, United StatesIt's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · Company Overview · At Proofpoint, we have a passion for protecting people, data, and brands from today's advanced threats ...
Technical Account Manager - Mountain View, United States - Pointable
Description
About the Company:
Pointable's platform makes it simple to configure, deploy, and maintain retrieval systems which accurately structure and connect custom data feeds for LLM integration. We enable enterprises large and small to achieve their vision for factually accurate, customized language AI systems. Our customers use the Pointable platform to develop task-completing chat agents and behind-the-scenes document processing workflows. By leveraging our combined decades of experience building natural language processing systems, our platform allows customers to think about data sources and desired capabilities rather than implementation details.
About this Role
We are seeking a dynamic and experienced Technical Account Manager to join our team. The Technical Account Manager will be responsible for building and maintaining strong relationships with our customers and ensuring their success through effective implementation and utilization. This role requires a combination of technical expertise, project management skills, and exceptional communication abilities. You'll be one of the first members of our GTM team and work closely with our founders and engineers to grow our GTM efforts.
What you'll be doing
What you'll have
Benefits include
