- In cooperation with the Executive Director, LTC Administrator, Regional Director of Census, or Director of Sales, balance and manage the community's census, resident profile and financial performance with trending data, competitive analyses and a consumer-driven, hospitality model. Report census data to leadership. Provide solutions to increase census and improve/enhance resident profile.
- Reviews referrals for financial viability and clinical appropriateness in conjunction with appropriate representative.
- Direct admitting and welcome process for the skilled community. Manage bed placement, turnover and ensure all areas are ready to receive new residents timely.
- Participate and direct overall customer service initiatives in conjunction with IDT for skilled community.
- Works collaboratively with discharge planning staff at acute-care hospitals to coordinate referrals and admissions.
- Enhances and maintains referral relationships.
- Participate in community-level strategic planning and marketing initiatives. Responsible for overall presentation of the skilled community.
- Educates and works with staff to ensure community is tour ready. Touring the community, answers questions/concerns; manages and maintains backup team for tours & inquiries.
- Interpret the community's policies and procedures to personnel, residents, family members, visitors, etc.
- Anticipate the needs of residents and families, going "above and beyond" routinely to provide a comfortable environment, home atmosphere and outstanding experience; serves as the point person for the community. Serve as on-site community representative for issue resolution and customer service.
- Establish and measure service standards for phone etiquette, tours, and issue resolution rates.
- Tracks admissions and non-admissions for trends; develops strategies in accordance to findings from tracking.
- Manage and direct support staff as applicable. Work in conjunction with Hospitality and Sales team members to assist residents in placement considerations in non skilled areas. Direct regulatory compliance related to skilled admitting process.
- Participates in Medicare meetings. Manages complaints from residents and/or families and ensures follow through and appropriate follow up with resident/family member. Proactively identify solutions to resident/family concerns and make recommendations for improvement. Lead change to embrace a hospitality-driven community.
- Assists System Office Marketing and Public Relations Department with corporate communications strategies including maintaining uniform company/brand identity, defining and articulating consistent messaging. Lead/motivate/train managers and staff to demonstrate care and professionalism with each resident/family member.
- As assigned maintains tracking of resident finances with responsible persons to optimize appropriate placement and any transitions that may need to occur during their stay. Collaborates with the Business Office and meets routinely with the resident/responsible persons to assure understanding of status of stay, especially as it relates to finances.
- May assist in leadership and guidance to Resident Council where applicable. Oversee/direct the skilled nursing admissions process, including initiating, managing, and completing regulatory paperwork. Supports the necessary operational functions for the community as determined by the Executive Director/ Administrator. Maintain department budget, place orders for equipment and supplies as necessary.
- Evaluate, develop, mentor, coach, counsel and discipline department staff. Supports community personnel from other departments through coaching and mentoring to help achieve optimum standard of excellence. Addresses issues of concern through courageous conversation and notifies department manager of any interactions requiring attention.
- Bachelor's degree with 5-7 years experience in admissions, customer service, hospitality, or community relations or equivalent combination of education and experience. Retail, customer relations and /or hospitality experience a plus.
- Previous experience working in long-term care or with the geriatric population preferred
- Supervisory experience preferred.
-
Director of Admissions
1 week ago
DORSEY HOLDINGS Madison Heights, United States: · **SUMMARY**: · The Director of Admissions is responsible for the overall supervision of the campus Admissions Representatives. This position will oversee admissions procedures and ensure individual and team objectives are reached in a compliant and timely manner. The Director ...
-
Admissions Director
3 weeks ago
Ciena Healthcare Farmington, United StatesDo you have a background in healthcare sales and marketing? If you enjoy working with seniors and their families to secure the best care for a post-acute stay, consider the role of Admissions Coordinator at The Manor of Farmington Hills · The Admissions Coordinator manages the f ...
-
Director, Admissions Tools
1 week ago
The College Board Garden City, United StatesTheCollegeBoard · Director, Admissions Tools - REQ001587_ _ · Boise , · Idaho · Apply Now · This job was posted by : For more information,please see: · Director, AdmissionsTools · College Board - Governance, Membership, and Global Higher Education · Location: This is a fu ...
-
Admissions Director
3 weeks ago
Ciena Healthcare Management, Inc. Farmington, United StatesDo you have a background in healthcare sales and marketing? If you enjoy working with seniors and their families to secure the best care for a post-acute stay, consider the role of Admissions Coordinator at The Manor of Farmington Hills · The Admissions Coordinator manages the f ...
-
William Paterson University Wayne, United StatesSummary · : William Paterson University invites applications for the 12-month, full-time position of Assistant Director/Counselor/EOF Admission Coordinator within the division of Student Development in the Office of Educational Opportunity Fund (EOF) Program. · Reporting to the ...
-
Director of Nursing
3 weeks ago
CMR Recruiting Troy, United StatesDirector of Nursing DON · **Compensation**: $115,000- $140,000 a year · **Job Type**: Full Time position · Are you passionate about making a difference in others' lives? Do you pride yourself on your positive attitude and dedication to providing top-notch care? Are you looking to ...
-
Director - School of Nursing
2 weeks ago
St. Peter's Health Partners Troy, United StatesSt. Peter's Health Partners is seeking a new Director for the Samaritan School of Nursing · ***: The Director has 24-hour accountability for the effective and efficient operation of the School of Nursing (SON). The Director is responsible for academic planning, program evaluation ...
-
Entitlement Coordinator
3 weeks ago
Life's WORC Garden City, United StatesThis is a great opportunity for an experienced Entitlements professional who is ready for the next step in their career. The Entitlements Coordinator reports directly to the Assistant Director of Entitlements. Responsible for obtaining, monitoring and maintaining all benefits and ...
-
Home Health Executive Director
1 week ago
FC Compassus LLC Warren, United StatesCompany: · Ascension at Home Together with Compassus · Position Summary · The Home Health Executive Director is responsible for modeling the Compassus values of Compassion, Integrity, Excellence, Teamwork, and Innovation and for promoting the Compassus philosophy, using the 6 ...
-
Collegiate Transition Specialist
2 weeks ago
Montclair State University Bloomfield, United StatesIMPORTANT APPLICATION INSTRUCTIONS: · - Review information and double-check all fields containing information that the system parsed - the software is intelligent, but you need to verify that the data is accurate. · - In the "My Experience" section, you will find a Resume/CV uplo ...
-
Assistant Director of Nursing
1 week ago
Shoreline Opco LLC Sterling Heights, United StatesJob Description · Job DescriptionAssistant Director of Nursing (RN)Are you a Unit Manager or Charge Nurse Looking for Career Progression? · MediLodge is proud to have received the 2023 Michigan Employer of the Year Award through the MichiganWorks Association · Are you looking for ...
-
Sp - Adm Program Assistant
1 week ago
University of Connecticut Farmington, United StatesExcellence, Teamwork, Leadership and Innovation. These are the values that define UConn Health, and we are looking for team members that share these same values. Our top-rated organization is looking for a Special Payroll - Administrative Program Assistant I to support the Depart ...
-
Building Services Director
1 week ago
Mt Bethel Village Warren, United StatesBuilding Services Director · $60,000-$70,000 · Mt Bethel Village · - a community for adults with developmental disabilities is looking to add a dedicated and hardworking member to their team. The Building Services Director role is a full time position overseeing the general maint ...
-
Clinical Director
2 weeks ago
Acorn Health Roseville, United StatesAcorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work cou ...
-
Healthcare Delivery Operations Director
1 day ago
Acorn Health Roseville, MI, United States Full timeAcorn Health is an Applied Behavioral Analysis (ABA) treatment provider dedicated to providing the best quality care for our clients. We aim to continually establish best-in-class standards in integrity and quality for not only ourselves, but also in the field of ABA. We work cou ...
-
Respite/Safe Harbor Care Coordinator
1 week ago
The Salvation Army Macomb Township, United States Full timeJob Description · Mission Statement: The Salvation Army, an international movement, is an evangelical part of the universal Christian Church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and ...
-
Medical Director- Nephrologist
3 weeks ago
Ann Cook Center Saint Clair Shores, United StatesJob Description · Job DescriptionAnn Cook Dialysis Center is a new start up company, and is seeking a Medical Director to become a part of our team As Medical Director, you will assist our Registered Nurse Administrator/Owner in overseeing the delivery of care to the highest qual ...
-
JV Soccer Coach Boys
19 hours ago
Wayne County Schools Employment Network Harper Woods, United StatesPosition Type: · Athletics/Activities/Coaching · Date Posted: · 11/7/2023 · Location: · Harper Woods High School · District: · Harper Woods School District POSITION: JV Soccer Coach Boys · REPORTS TO: Principal, Assistant Principal, and the District Athletic Director · TERMS O ...
-
Varsity Head Tennis Coach Boys
19 hours ago
Wayne County Schools Employment Network Harper Woods, United StatesPosition Type: · Athletics/Activities/Coaching · Date Posted: · 10/20/2023 · Location: · Harper Woods High School · District: · Harper Woods School District POSITION: Varsity Head Tennis Coach Boys · REPORTS TO: Principal, Assistant Principal, and the District Athletic Directo ...
-
Varsity Assistant Soccer Coach Boys
2 weeks ago
Wayne County Schools Employment Network Harper Woods, United StatesPosition Type: · Athletics/Activities/Coaching · Date Posted: · 10/20/2023 · Location: · Harper Woods High School · District: · Harper Woods School District POSITION: Varsity Assistant Soccer Coach Boys · REPORTS TO: Principal, Assistant Principal, and the District Athletic Di ...
Admissions Director - Fraser, United States - Trinity Health
Description
Employment Type:Full timeShift:
Day Shift
Description:
Under the direction of the Administrator/Executive Director and in cooperation and collaboration with the Community's Leadership Team and THSC System Office and staff, the Director will oversee and manage all admissions related functions. The Director is responsible for the delivery of professional and attentive customer service that exceeds industry standards and provides a behavioral model for all employees within the Community. The Director is accountable for the building's budgeted census. The Director will proactively develop and execute solutions to enhance admissions flow and maintain or exceed budgeted census.
ESSENTIAL FUNCTIONS
Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.
