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Schertz

    Technician/Help Desk - Schertz, United States - Schertz-Cibolo-Universal City Independent School District

    Schertz-Cibolo-Universal City Independent School District
    Schertz-Cibolo-Universal City Independent School District Schertz, United States

    3 weeks ago

    Default job background
    Description
    Position Type:
    Auxiliary/Technology

    Date Posted:
    4/22/2024

    Location:
    Herb Rehmann Auxiliary Complex - Technology

    Date Available:


    Closing Date:
    Open until filled JOB TITLE: Technician/Help Desk WAGE STATUS: Nonexempt
    REPORTS TO: Technical Supervisor PAY GRADE: T1 ($ $27.91)
    DEPT./SCHOOL: Technical Services DAYS: /01/ /30/2024)

    PRIMARY PURPOSE:

    Provide technical service and support (hardware and software) for district personnel.

    QUALIFICATIONS:

    Education/Certification:
    • High school graduate or GED equivalent
    • Valid Texas Driver's License, a good driving record, and proof of insurance on vehicle used to travel to district
    • Candidate must have satisfactory outcome of fingerprinting background check
    • Pre-employment physical examination
    Special Knowledge/Skills:
    • Basic knowledge of computers, software, mobile devices and peripherals, including troubleshooting techniques and performance analysis.
    • Knowledge of audio visual equipment and repair
    • Knowledge of Microsoft operating systems and applications
    • Knowledge of networks and client/server applications is helpful
    • Ability to troubleshoot and problem solve over the phone with users of varying degrees of expertise
    • Ability to resolve and follow up on requests for assistance
    • Ability to problem solve and think critically
    • Knowledge of mobile operating systems desirable
    • Strong organizational, interpersonal and communication skills
    • Ability to work with a diverse group of staff and users while providing high quality customer service
    • Ability to complete on-the-job training related to the position
    Experience:
    • Minimum of two years work experience in computer and peripheral repair and help desk operations.
    MAJOR RESPONSIBILITIES AND DUTIES:

    (The following statements describe the general purpose and responsibilities assigned and should not be construed as an exhaustive list of all responsibilities, skills, efforts, or working conditions that may be assigned or skills that may be required.)

    1. Install and configure equipment for network connections.
    2. Troubleshoot technology equipment, software, and cabling to resolve technical issues.
    3. Install, configure and support operating systems and applications software.
    4. Inform Supervisor of critical systems issues, ticket resolution and services.
    5. Prepare, deliver and set up technology equipment for all district departments and campuses effectively and efficiently.
    6. Diagnose, analyze and solve network issues as they arise.
    7. Utilize software applications such as PDQ, Dameware or MDT to deploy, maintain, and troubleshoot remote systems.
    8. Assist users in proper operation of equipment.
    9. Plan, schedule and perform preventive maintenance on equipment.
    10. Create, assign, track and close work orders in district online work order system.
    11. Prioritize work orders to give personnel the best possible customer service.
    12. Provide telephone help-desk and on-site technical support for district employees.
    13. Oversee and manage tracking of new and old assets.
    14. Report to work on time every day, and follow district attendance policies Maintain a consistent professional demeanor and appearance.
    15. Ensure compliance with the Texas Educator's Code of Ethics.
    16. Demonstrate a high level of personal integrity, a collaborative leadership style and high ethical standards.
    17. Attend professional growth activities to improve job knowledge and performance.
    18. Keep informed of and comply with state, district, and campus policies affecting schools, including daily attendance, punctuality and confidentiality.
    19. Perform other tasks and assume other responsibilities as directed
    SUPERVISORY RESPONSIBILITIES:

    None

    WORKING CONDITIONS:

    Mental Demands:

    Ability to communicate (verbal and written), concentrate, reason, understand verbal instructions, analyze, differentiate, memorize, read, compile, compute, instruct, climb ladders and maintain emotional control.

    Physical Demands/Environmental Factors:

    The position requires the ability to lift and/or carry heavy weight (20 pounds or more), stoop, kneel, crouch, crawl, pull, push, reach, perform repetitive hand motions, possess visual, acuity, drive within and outside the district. Works with unusual noise levels, low or intense illumination, work around moving objects, and may work alone for prolonged periods of time.

    The foregoing statements describe the general purpose and responsibilities assigned to this job and are not an exhaustive list of all responsibilities, duties, and skills that may be required.

    Applicant Signature: _________________________________________________ Date:________________________________________

    Supervisor Signature:________________________________________________ Date:________________________________________
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