- Coachable - Open to constructive criticism, with a strong desire to implement and sustain feedback by others
- Customer service orientated - Understand the value of a relationship by building trust and relating to the customer to ensure the conversation progresses properly and on tract. Honest and have the integrity to do what's right for our customers and for the business
- Curious - Actively seek information pertaining to our business, services and customer base
- Committed - Have the passion and perseverance for what you want to accomplish
- Willing to support critical duties - Support responsibilities that must continue to be performed during crisis situations and contingency operations
- Respond effectively to inbound calls, emails, electronic inquiries for technical assistance from employees and/or client's staff and contractors (users).
- Efficiently trouble-shoot, diagnosis, and resolve technical issues presented by the users, with quality as an objective and be driven to provide effective problem resolution, communication, and transparency throughout the issue.
- When necessary, escalate problems to the Tier II, Technical Lead, or supervisor based on operational procedures.
- Update relevant documents, documentation, and articles (tickets, SOPs, knowledge-based documents).
- Perform other duties as assigned.
- High School diploma is required
- CompTIA A+, Network+ or Microsoft MCP preferred.
- Must be able to lift and carry IT equipment weighing 50 pounds
- 1 - 2 years of technical or helpdesk experience is required
- Experience providing software, hardware, network, and computer user support
- Working knowledge of Ethernet, TCP/IP, network cabling, wireless, and remote access
- Working knowledge of MS Windows OS, Office Suite, and antivirus software
- Strong written and verbal communication skills
- U.S. Citizenship
- Ability to obtain/maintain a Security Clearance
- Favorable credit check for all cleared positions
- Successfully pass a background investigation, medical and drug screen.
-
Help Desk Technician
2 weeks ago
Taco Cabana San Antonio, United StatesPosition Summary: · The Tier 1 Technical Support Technician receives calls and emails from customers concerning problems with various hardware and Xpient Software systems. Each call and email received will have a case opened, be documented in our call tracking system, and qualit ...
-
Senior Service Desk Technician
3 weeks ago
SMS Data Products Group San Antonio, United StatesOverview · Our Cryptologic & Cyber Systems Division (CCSD) contract is in need of a Senior Service Desk Technician. The responsibilities include technical support assistance, service request management, remote desktop management, self-help tools, Hardware (HW) and Software (SW) d ...
-
Help Desk Technician I
3 weeks ago
Planned Systems International San Antonio, United StatesOverview · Planned Systems International is seeking multiple candidates for a local Help Desk Services project. This project will support an educational campus of multiple buildings with Help Desk, Desktop, and AV/VTC services, and manage/support all the automation deployment, co ...
-
Help Desk Technician I
1 week ago
Planned Systems International San Antonio, United StatesOverview · Planned Systems International is seeking multiple candidates for a local Help Desk Services project. This project will support an educational campus of multiple buildings with Help Desk, Desktop, and AV/VTC services, and manage/support all the automation deployment, co ...
-
Rock Star Help Desk Technician
1 week ago
Rx Technology San Antonio, United StatesJob Description · Job DescriptionJob DescriptionWe are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Anto ...
-
Rock Star Help Desk Technician
2 weeks ago
RX-Technology San Antonio, United StatesJob Description · We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment We are a customer service company first and an IT company second. We are an outsourced IT provider with clients in San Antonio, Austin and Houston. · We ...
-
Aleut Federal LLC San Antonio, United StatesThis role is pending contract award. The Enterprise Service Desk (ESD) Technician provides customer service to 30,000+ AF BlueSCI Enterprise users to ensure account issues are identified and resolved in a timely manner. Responsibilities: * Delivers Tier 1, Service Desk Level I su ...
-
Home Therapies Registered Nurse
1 week ago
Fresenius Medical Care San Antonio, United States Full timePOSITION FEATURES: · Dialysis Experience Preferred but Not Required · Some Travel may be required across clinic locations · Full-Time (40 hours per week) · Monday-Friday 8am-5pm · Our Home Therapy RNs provide patient education and training in a clinic setting with annual home vis ...
-
Home Therapies Registered Nurse- RN
1 week ago
Fresenius Medical Care San Antonio, United States Full timePOSITION FEATURES: · Dialysis Experience Preferred Not Required · Full-Time (40 hours per week) · Monday-Friday 8am-4:30pm · Our Home Therapy RNs provide patient education and training in a clinic setting with annual home visits · Clinic location: 4443 East South Cross San Antoni ...
-
IT Support Technician
4 days ago
0IT INC San Antonio, United States0IT.US INC is currently seeking a Desktop Support Specialist in San Antonio, TX. · Our Helpdesk Support Specialist performs tasks related to the repair of a variety of technology-based products typically associated with end-user computing needs. · **Responsibilities**: · - The de ...
-
Technician/Help Desk
2 weeks ago
Schertz-Cibolo-Universal City Independent School District Schertz, United StatesPosition Type: · Auxiliary/Technology · Date Posted: · 4/22/2024 · Location: · Herb Rehmann Auxiliary Complex - Technology · Date Available: · Closing Date: · Open until filled JOB TITLE: Technician/Help Desk WAGE STATUS: Nonexempt · REPORTS TO: Technical Supervisor PAY GRADE ...
-
CareNow San Antonio, United States UCCDescription · This position is incentive eligible. · Offering a $1,500 Sign-On Bonus for Qualified Applicants Apply today and join our CareNow Family · Do you want to join an organization that invests in you as a(an) Medical Assistant with Xray Technician License? At CareNow, y ...
-
Chemotherapy Certified Pharmacy Technician PRN
2 weeks ago
Urology San Antonio San Antonio, United StatesJOB SUMMARY · The Infusion Pharmacy Technician provides pharmacy services, inventory management, and other pharmacy duties in accordance with state or federal Pharmacy laws. The Pharmacy Technician will safely and aseptically prepare chemotherapy and other medications for patien ...
-
Network Support Specialist
3 weeks ago
University Health San Antonio, TX, United StatesPOSITION SUMMARY/RESPONSIBILITIES Responsible for providing daily tier 2 technology and productivity-tool support, both desk side as well as over the telephone. Responsible for providing additional expertise beyond the help desk call center and hardware technicians by integrating ...
-
Field Technician
1 week ago
RMS Computer Corporation San Antonio, United StatesMy client is looking for a Field Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components. Client provides a good supportive work e ...
-
Desktop Technician
4 weeks ago
The Midtown Group San Antonio, United StatesOur client is hiring a Desktop Support Technician onsite in San Antonio, TX. · The Desktop Technician is responsible for providing a high level of technical support for the Windows 11 upgrade rollout. Will be helping users identify upgrade issues, determine best process to move ...
-
Computer Network Support Specialist
3 weeks ago
University Health San Antonio, United StatesPOSITION SUMMARY/RESPONSIBILITIES Responsible for providing daily tier 2 technology and productivity-tool support, both desk side as well as over the telephone. Responsible for providing additional expertise beyond the help desk call center and hardware technicians by integrating ...
-
Desktop Support
2 weeks ago
RMS Computer San Antonio, United StatesMy client is looking for a Field Technician. The Technician will work activities such as delivery, installation, moves and changes of end user's computer equipment and peripherals to include laptops, desktops, monitors and host components. Client provides a good supportive work e ...
-
Managed Service Help Desk Support Level 2
2 weeks ago
RX-Technology San Antonio, United StatesJob Description · We are looking for a Rock Star IT Professional who is looking to work in an exciting, fast paced environment Position is in our office with onsite client visits when required. We are a customer service company first and an IT company second. We are an outsourced ...
-
Auto Glass Installation Technician Trainee
6 days ago
Safelite AutoGlass San Antonio, United StatesDoes this position interest you? You should apply - even if you don't match every single requirement We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have ...
Help Desk Technician - San Antonio, United States - MVM
Description
About MVM, Inc.Service, Support, Success are the pillars upon which MVM's founders built the company, and they continue to serve as MVM's core values. Along with our uncompromising insistence on integrity and ethical business practices, these values make us the service provider of choice for our customers and the employer of choice for our dedicated team members.
Working at MVM, Inc. takes a certain kind of person; we want someone who identifies with our values and is willing to challenge themselves both personally and professionally. We seek employees who are passionate about serving and making a difference in lives of others.
We're looking to add a Help Desk Technician I. If you can envision joining a team where you will have the opportunity to provide mission driven results; then we are looking for you
Here's what you need to be successful in this role:
We're looking to add a Help Desk Technician I. As the Help Desk Technician I, this role will solve Tier 1 IT problems and will provide technical support for the entire MVM, Inc. company.
Essential Functions:
Applicants selected will be subject to a government background investigation and may be required to meet the following conditions of employment.
Security Requirements:
Take into account the position at hand (i.e., lifting, pushing and pulling won't be very necessary). Percentages should be modified to reflect the necessity for each position.
Standing/Walking/Mobility: Must have mobility to attend meetings with other managers and employees.
Climbing/Stooping/Kneeling: 0% - 10% of the time.
Lifting/Pulling/Pushing: 0% - 10% of the time.
Fingering/Grasping/Feeling: Must be able to write, type and use a telephone system 100% of the time.
Sitting: 0% - 10% of the time.
On-call Support: Must be able to work on-call rotation for after-hours support.
This job description reflects management's assignment of essential functions; it does not prescribe or restrict the tasks that may be assigned. Management may revise duties as necessary without updating this job description.
For more information about the company please visit our website at
MVM is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, disability or any other federal, state or local protected class.