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- Four years of experience in customer service, at least two of which were on a Help Desk
- Experience with Incident management, Problem management, Knowledge management.
- Ability to follow established protocols and procedures, and apply industry best practices.
- Communicate clearly, both orally and in writing, in English.
- Have comprehensive knowledge of, and experience with, government regulations, policies, procedures, and limitations.
- Coordinate with the appropriate management levels, as required by applicable policies or procedures.
- Have working knowledge of latest versions of office automation software and recognize potential enhancements or limitations of new software utilized within their area of expertise/tasking.
- Experience providing scheduled and ad-hoc technical presentations to various audiences.
- Experience in conducting training for IT applications.
- Ability to synthesize and evaluate information from a variety of sources, to prepare documents or provide insight with which the COR or PM can make timely and accurate decisions.
Help Desk Specialist - San Antonio, United States - B.E.A.T. LLC.
Description
Job Title: Help Desk Specialist
Location: San Antonio, TX
Clearance: Secret
Certification: CompTIA Security+