Staff Services Analyst - Sacramento County, CA, United States - Department of Social Services

Department of Social Services
Department of Social Services
Verified Company
Sacramento County, CA, United States

3 weeks ago

Mark Lane

Posted by:

Mark Lane

beBee recruiter
Description
Under the supervision of the Staff Services Manager I (SSM I), the Staff Services Analyst will perform the following duties within Customer Service of the State Hearings Division (SHD):

Analyze, research, and process issues regarding public assistance program hearing requests and hearing process inquiries with the use of State Hearings Division (SHD) Appeals Case Management System (ACMS) from applicants/recipients of public assistance programs, County agencies, attorneys, various organizations representing applicants/recipients, and the general public.

Correspond with program and claimant, and review any additional information received. Analyze facts against appropriate regulatory and policy provisions and develop written recommendations to management for the appeal decision. Develop the supporting case file for appeals that escalate to a review by an Administrative Law Judge. Prepare case file documentation in preparation for hearing and ensure accuracy of case information. Maintain current, organized, and retrievable program material to ensure accurate and timely responses.

Respond to inquiries from other entities in the California Department of Social Services, Department of Health Care Services, Covered California, federal government, other state departments, county welfare departments regarding program activities and special projects.

Provide interpretation of state and federal eligibility statues, regulations, policies and guidelines to the general public and internal and external stakeholders.

Assist in the development and maintenance of procedures, program operations, and program notices for compliance with state and federal standards.

Analyze alternatives, identify consequences, compile findings and make recommendations to management to assist in policy determinations and process changes.


Benefits:

The state offers comprehensive benefits including health, dental, vision, long term care and disability insurance, as well as paid leave.

Please see the Benefits section below for more details.
You will find additional information about the job in the
Duty Statement.

Working Conditions

THIS POSITION IS LOCATED IN SACRAMENTO, CA PARTIAL TELEWORK.

Minimum Requirements

You will find the Minimum Requirements in the Class Specification.

  • STAFF SERVICES ANALYST
Additional Documents

  • Job Application Package Checklist
  • Duty Statement
Position Details


Job Code #:


  • JC428543
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Position #(s):

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Working Title:


Customer Service Operations Agent

Classification:


  • STAFF SERVICES ANALYST
$3, $4,561.00 A
$3, $4,933.00 B
$4, $5,916.00 C

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# of Positions:

  • 1
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Work Location:


  • Sacramento County
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Telework:


  • Hybrid
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Job Type:


  • Permanent, Full Time
  • Department Information
  • Are you interested in making a difference in the lives of fellow Californians while achieving your career goals? Do you set high standards for yourself and enjoy a collaborative and challenging work environment? The California Department of Social Services (CDSS) serves, aids, and protects needy and vulnerable children and adults in ways that strengthen and preserve families, encourage personal responsibility, and foster independence. CDSS employees are our most important resource in serving California's needy and vulnerable children and families.
  • We provide timely, independent and impartial due process hearings and produce timely, legally correct decisions. We maintain the integrity of the state hearing process, provide efficient administration of the state hearing process, communicate with counties, claimants, and others to achieve an efficient and effective state hearing process and identify and influence various issues that arise in the state hearings process that appear inconsistent with existing law or policy.
  • CDSS Culture
  • CDSS' goal is to foster a culture that values diversity, equity, and inclusion within our department, that actively invites the contribution and participation of all people and is representative of the varied identities and different perspectives in California. In our role as public administrators, our charge is to ensure that our programs and our workplaces provide all Californians the opportunity to thrive.
  • Special Requirements

Subject to fingerprinting and criminal record clearance by Department of Justice and Federal Bureau of Investigation.
***Your SOQ must specifically address the following question(s) to be considered for this position:•This position requires being able to balance multiple projects and deadlines simultaneously. Describe a time where you had to work on multiple projects. How did you prioritize your workload? Describe specific strategies you used to meet deadlines.

  • 2. What does the term "analysis" mean to you? Describe a situation in which you used analysis to solve a problem. What analytical strategies did you use to assess the situation, and how did it lead you to
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