Contact center application analyst - Cedar Rapids, United States - Randstad

Randstad Cedar Rapids, United States

4 days ago

Description

job summary:

Experience with CRM software, telephony systems, and other contact center technologies.
Experience in healthcare-specific contact center software and platforms.

Other skills/knowledge:

Relevant certifications such as CompTIA Healthcare IT Technician, HealthIT Certified Professional, or similar credentials.
Understanding of Contact Center applications modules.
Proficiency in analyzing complex business requirements and translating them into technical solutions. Experience in troubleshooting and resolving technical issues related to Contact

Center applications, including system configurations, integrations, and data management.

location: Peoria, Illinois
job type: Permanent
salary: $61, ,000 per year
work hours: 8am to 5pm
education: Bachelors

responsibilities:
The Contact Center Application Analyst collaborates and partners with the OnCall business to facilitate and implement Contact Center technology solutions. The Analyst will act as the expert in contact center systems as well as other applications used primarily to support the OnCall Contact Center. The role will be responsible for supporting and optimizing the implementation and usage of contact center technology solutions within the organization, analyzing system requirements, troubleshooting issues, participating in solution design, and providing technical guidance to both IT colleagues and OnCall business partners. Contact Center Application Analyst will collaborate with key stakeholders and maintain vendor relationships to effectively communicate technical concepts.

qualifications:

Experience level: Entry Level
Minimum 2 years of experience
Education: Bachelors

skills:

CRM

Contact Center

Cisco

User Interface Specialist

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad Digital, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad Digital offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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