- Provide technical support via phone and email for common problems related to the application of low voltage Variable Frequency Drives (VFDs). This includes but isn't limited to assisting customers and field technicians with commissioning, troubleshooting and warranty evaluations
- Analyze problems and initiate effective measures for their solution
- Coordinate activities with related groups to most efficiently achieve objectives to ensure customer satisfaction
- Participate proactively in contributing feedback to the quality department regarding product quality issues
- Execute product warranty while ensuring customer satisfaction and simultaneously achieving cost control objectives
- Provide labor authorization for independent service representatives known as the Drives Authorized Service Contractors (DASCs) to perform troubleshooting and repair work on drives at customer sites throughout North America. Execute policy to help support drives that are out of warranty
- Maintain communication with other departments to stay abreast of product release and updates. Maintain technical competence in troubleshooting drives
- Enter each reportable case as applicable in the salesforce case management system. Provide adequate notes in the case for each call
- Required to provide technical support during the evenings and weekends on a rotating schedule
- Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards
- Bachelor's degree with minimum 2 years of relevant Electrical or technical experience OR Associate degree with minimum 4 years of relevant Electrical or technical experience OR High School Diploma/GED with minimum 6 years of relevant Electrical or technical experience required
- Travel up to 5% required for training
- Previous experience troubleshooting a technical product over the phone highly preferred
- Knowledge of how Variable Frequency Drives (VFDs) work required
- Knowledge of direct experience with motors and/or control system wiring and communication protocols (Modbus, BACnet etc.) highly preferred
- Have a firm understanding in the principles of electricity. Must be able to apply these principles in the troubleshooting of drives
- Ability to respond to inquiries from customers and communicate effectively in English, both verbal and written. Must be computer literate
- Candidates must already have a work authorization that would permit them to work for ABB in the US
- Retirement plan
- Life insurance
- Disability insurance
- Wellbeing program
- Healthcare plan
-
Product Support Specialist
4 days ago
ABB New Berlin, United StatesProduct Support Specialist · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimension ...
-
Technical Support Specialist II
4 days ago
ABB New Berlin, United StatesTechnical Support Specialist II · Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dime ...
-
IT Support Specialist
1 week ago
Concurrency Brookfield, United States**IT Support Specialist** · Brookfield, WI / Internal IT / Full-time **Who We Are** **Who Were Looking For** Were excited to add an IT Support Specialist to our Internal IT Team. + Passion and willingness to learn and use new technologies · + Ability to multitask and work witho ...
-
IT Support Specialist
1 week ago
HERMLE USA Franklin, United StatesJob Description · Job DescriptionHERMLE USA, Inc., located in Franklin, Wisconsin is the North American Headquarters of Maschinenfabrik Berthold HERMLE AG, Gosheim, Germany and provides North America's leading manufacturers with the finest high precision machining centers and wor ...
-
Technical Support Specialist
1 day ago
Akkodis Franklin, United StatesWe are hiring a class of Technical Support Representative, these roles are hybrid in Franklin, WI. This position is with an Enterprise level company rank in the top 30 places to work in the US. · Title: Technical Support Representative · Location: Franklin, WI · Pay Range: $17 ...
-
Branch Support Specialist
2 weeks ago
Northway Bank Berlin, United StatesBranch Support Specialists are responsible for provided back-office support to customers and frontline staff. This includes assistance with transaction processing and maintenance tasks, research, and foreign currency/check support. ...
-
Wealth Support Specialist
1 week ago
Refinitiv Benchmark Services (UK) Limited Brookfield, United StatesWealth Management offers solutions that optimize efficiency and enhance the practice, while engaging high new worth audiences. Our solutions empower advisors with perspectives that go beyond the headlines, and capabilities that add value to client relationships. We also provide t ...
-
Sales Support Specialist
3 weeks ago
Atlas Ventures Lake Ivanhoe, United StatesAre you looking for a job that offers security and provides safety? Look no further than Minimax Mobile Services, one of the leading fire protection companies in Germany and Austria. We have gathered the best minds in the industry, with a team of 600 employees working in regional ...
-
IT Support Specialist
2 weeks ago
Infojini Inc Milwaukee, United StatesDuration : 6 Months contract with possible extension · Primary Purpose: · The IT End Point Imaging Technician will setup and configure new or used IT end points in our centralized imaging center. This includes unboxing, asset tagging/labeling, configuring, and re-boxing desktops, ...
-
Sales Support Specialist
1 week ago
Extension, Inc Waukesha, United StatesJob Description · Job DescriptionExtension is seeking a Sales Support Specialist for a direct-hire opportunity with one of our clients located in Waukesha, WI. · About Our Client · Leader in their industry at providing products to higher education, healthcare, and the industrial ...
-
Veterinary Support Specialist
4 weeks ago
Patterson Companies Waukesha, United StatesResponsible for answering incoming technical and clinical application calls and emails regarding anesthesia and monitoring equipment from internal and external sources. Provide vital technical and clinical support to internal staff for new product de Support Specialist, Service T ...
-
Client Support Specialist
1 week ago
Myknowledgebroker Waukesha, United States** Client Support Specialist - Commercial** · **Job Category****:** Service **Requisition Number****:** CLIEN001270 Showing 1 location **Job Details** · **Description** · R&R Insurance Services, Inc., one of the states largest insurance agencies, and home of the best and brigh ...
-
Service Team Support Specialist
4 weeks ago
Acrisure LLC New Berlin, United StatesService Team Support Specialist (Midwest Platform) page is loaded · Service Team Support Specialist (Midwest Platform) · Apply · remote type · Hybrid · locations · NEW BERLIN, WI · time type · Full time · posted on · Posted 14 Days Ago · job requisition id · JR103455 ...
-
Service Team Support Specialist
3 weeks ago
Acrisure LLC New Berlin, United StatesJob Title: · Service Team Support Specialist · Agency/Platform: · Midwest Platform · Location: · New Berlin, WI · About Acrisure: · Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to milli ...
-
Claims Support Specialist II
2 weeks ago
Erie Insurance Group Brookfield, United States**Claims Support Specialist II** · **Location:** Brookfield, WI, US, 53045 **Division or Field Office:** · Wisconsin Branch Office · **Department of Position:** Claims Department **Work from:** · Wisconsin Branch Office · At Erie Insurance, youre not just part of a Fortune 5 ...
-
IT Support Specialist
3 weeks ago
Talgo Milwaukee, United StatesJob Description · Job DescriptionCompany Overview: Talgo Inc. is a visionary leader in High-Speed Passenger Railway Solutions in North America. Our mission is to provide innovative and comprehensive transportation equipment and services that support the effective and economic imp ...
-
Business Office and Customer Support Specialist
2 weeks ago
Elite Sports Clubs Brookfield, United StatesJob Description · Job DescriptionBusiness Office and Customer Support Specialist at Elite Sports Clubs · Location: Milwaukee, WI (Hybrid/Remote) · Job Type: Full-time · Join Our Team · Are you passionate about hospitality and customer service? Do you have at least 2 years of rele ...
-
Revenue Cycle Systems Support Specialist
4 days ago
Lutheran Social Service of Minnesota West Allis, United StatesLutheran Social Services (LSS) is a private, non-profit, human service agency providing a variety of services throughout Wisconsin and Upper Michigan. Over the years, LSS has grown to become one of the largest human service agencies in the two state area serving more than 125,000 ...
-
IT Support Specialist
1 week ago
ABSOLUTE COMPUTER SYSTEMS LLC Kenosha, United StatesJob Description · Job DescriptionWe are seeking an IT Support / Network Specialist to join our team You will resolve computer-related issues for your clients. · Responsibilities: · Provide technical assistance with computer network / server / workstation hardware and software · R ...
-
Support Specialist
1 week ago
R&R Insurance Services, Inc Waukesha, United States**Do you have the super human ability to catch small errors a mile away? **Do you enjoy working in an office moving at lightning speed? **R&R Insurance Services, Inc., one of the state's largest insurance agencies, and home of the best and brightest insurance superheroes in South ...
Technical Support Specialist II - New Berlin, United States - Abb Holdings Inc
Description
Technical Support Specialist II
Take your next career step at ABB with a global team that is energizing the transformation of society and industry to achieve a more productive, sustainable future. At ABB, we have the clear goal of driving diversity and inclusion across all dimensions: gender, LGBTQ+, abilities, ethnicity and generations. Together, we are embarking on a journey where each and every one of us, individually and collectively, welcomes and celebrates individual differences.
null
Your role and responsibilities
ABB Drive Products is a technology leader serving industries, infrastructure and machine builders with world-class drives. With our products, global scale and local presence, we help our customers to improve energy efficiency, productivity and safety. Our people and culture are the foundation of our success. We all together make the difference for our customers every day. We look forward to receiving your application. If you want to discover more about ABB, take another look at our website Equal Employment Opportunity and Affirmative Action at ABB ABB is an Equal Employment Opportunity (EEO) and Affirmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, creed, color, ancestry, religion, sex, national origin, citizen status, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veterans status. For more information regarding your (EEO) rights as an applicant, please visit the following websites: As an Equal Employment Opportunity and Affirmative Action Employer, applicants may request to review the Affirmative Action Plan of a particular ABB facility between the hours of 9:00 A.M. - 5:00 P.M. EST Monday through Friday by contacting an ABB HR Representative at Protected veterans and qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access ABB's career site as a result of your disability. You may request reasonable accommodations by calling an ABB HR Representative at or by sending an email to US- Resumes and applications will not be accepted in this manner. While base salary is determined by things such as the successful applicant's qualifications and experience, this position is expected to pay between $55,400 and $102,600 annually.
