- Provide end-user support for desktops, laptops, and network-related issues, including printers, internet, emails, hardware, operating systems, and proprietary software.
- Collaborate with the global Help Desk team for Talgo Group located in Spain.
- Support and follow up with the Talgo Group IT team on opened tickets.
- Ensure personal computers, laptops, desktops, telecommunication systems, and networks are functioning properly and available for users.
- Troubleshoot, repair, install, and upgrade operating systems and other proprietary software.
- Assist in hardware and software deployment planning and execution.
- Grant and maintain access to network drives.
- Support VPN.
- Maintain Talgo Inc. Microsoft SharePoint page.
- Prepare reports for projects and tickets as needed.
- Deliver exceptional user support service.
- Apply creativity and flexibility to find solutions.
- Bilingual in English and Spanish.
- Proficient with Windows 7, 10, and workstation connectivity to servers, printers, and the internet.
- Familiarity with Configuration CMDB tools.
- Experience in Active Directory, DHCP, and DNS management.
- Knowledge of LAN/WAN.
- M365 administration skills.
- Must be able to take and pass a pre-employment drug test.
- Successfully pass a background check.
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IT Support Specialist - Milwaukee, United States - Talgo
Description
Job Description
Job DescriptionCompany Overview: Talgo Inc. is a visionary leader in High-Speed Passenger Railway Solutions in North America. Our mission is to provide innovative and comprehensive transportation equipment and services that support the effective and economic implementation of reliable railway systems.
Job Description: Talgo Inc. is seeking an IT Support Specialist to join our team in Milwaukee, WI. As an IT Support Specialist, you'll play a crucial role in ensuring that our employees have optimal access to computer systems and software. Your responsibilities will include resolving technical issues, maintaining hardware and software installations, and improving IT systems. You may also be required to provide IT support to customers.
Responsibilities:
Required Skills & Qualifications:
Other Important Qualifications:
Work Schedule: Work hours will usually be from 8 am to 12:30 pm, but may include evenings, weekends, and holidays when necessary. Unforeseen situations may require after-hours availability. Some travel may be required.
Talgo, Inc. is an equal opportunity employer. We operate a drug and alcohol-free workplace and participate in E-Verify.
Talgo, Inc. is committed to equal employment opportunity for all persons and does not discriminate with respect to hiring or promotion of individuals, conditions of employment, disciplinary and discharge practices, or any other aspect of employment on the basis of race, color, religion (creed), sex, gender identity or expression, sexual orientation, national origin (ancestry), disability, age, genetic information, marital status, citizenship, pregnancy or maternity, protected veteran status or any other status protected by applicable national, federal, state or local law.
