IT Support Specialist - Brookfield, United States - Concurrency

Concurrency Brookfield, United States

1 week ago

Description

**IT Support Specialist**

Brookfield, WI / Internal IT / Full-time **Who We Are** **Who Were Looking For** Were excited to add an IT Support Specialist to our Internal IT Team. + Passion and willingness to learn and use new technologies

+ Ability to multitask and work without direct supervision

+ Ability to work in a fast-paced environment and always maintain professionalism and confidence

+ Readily adaptable to change

+ Excellent interpersonal and communication skills

+ Team and customer focused with a collaborative work style

+ Self-motivated

+ Strong troubleshooting skills

**What Youll Do**

+ Provide tier 1-2 support to end-users

+ Assist in the creation of new user accounts

+ Assist in the set-up of new equipment and devices

+ Contribute to documentation of incidents, internal processes and procedures, maintenance of equipment, and training manuals

+ Diagnose, research, and resolve routine end-user issues in a timely manner through established protocol and troubleshooting; escalate as necessary

+ Provide guidance and explain policies and procedures to end-users

+ Assist users in obtaining access to systems

+ May review and evaluate new computer hardware and software products

+ Assist in the tracking of hardware and software inventory

+ Assist and interact with hardware and software vendors

+ Assist in Corporate IT projects

**What Youll Need**

+ Bachelors Degree in Information Technology or related field

+ Understanding of Microsoft Products including Office365 and Active Directory

+ Any technical certifications such as A+ or Microsoft Certifications

+ Exposure to active directory and networking

**What Will Set You Apart**

Encouraging a healthy work/life balance and providing our colleagues great benefits are just part of what makes Concurrency a great place to work. Concurrency full-time employees receive complete and competitive benefits. We offer a collaborative work environment, competitive compensation, generous work/life opportunities and a comprehensive benefits package that includes paid time off plus holidays. In addition, all colleagues are eligible for a number of rewards and recognition programs, excellent training program and bonus opportunities.

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