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    Account Executive - Virginia Beach, United States - Vitu

    Vitu
    Vitu Virginia Beach, United States

    4 weeks ago

    Default job background
    Full time
    Description


    Vitu
    Vitu is an innovative company providing cutting-edge services to the motor vehicle industry. Its first-of-its-kind namesake solution allows managing Vehicle-to-Government (V2Gov) transactions in multiple states and across multiple locations — all on one platform. We are actively seeking an Account Executive/Customer Support Rep for a full-time position in Virginia's Newport News - VA Beach area.

    Position Overview
    The Account Executive position is held by a dynamic, highly motivated, service-oriented individual maintaining and building professional relationships with Vitu clients. For this role, you must reside in the state of VA to oversee the Newport News - VA Beach area.

    Responsibilities
    • Meet with dealership staff to review the process and procedures pertaining to their title and registration process.
    • Maintain a strong business relationship with key dealership personnel.
    • Assist with the installation of the program.
    • Train dealership personnel on the Vitu portal.
    • Provide support via phone, chat, and email as needed.
    • Answer dealership questions regarding title and registration and DMV processing.
    • Deliver exceptional customer service and support by being responsive and proactive to customer needs.
    • Client Advocate - Suggests improvements to the program on behalf of the client and addresses client issues and concerns.

    Qualifications

    • Must be able to deliver a high level of customer service
    • Requires an individual with excellent communication and training skills.
    • Troubleshooting and problem-solving skills are a must.
    • Must have excellent follow-up skills.
    • Strong writing skills and attention to detail.
    • Familiarity with various DMS systems is preferred.
    • A clean driving record is required.
    • Excellent time management skills
    • Ability to work either on a team or independently, with minimal supervision

    Experience

    • Dealership and/or DMV experience is preferred.
    • Experience with Virginia vehicle title and registration.
    • Knowledge of Virginia state rules and regulations regarding title and registration.
    • Proficient on a PC (Internet, E-mail, Word, Excel, Google Drive)
    • Frequent automotive travel is required up to 200 miles.

    Benefits and Perks

    • Family-friendly flexibility
    • Generous health benefits
    • Dental and vision insurance
    • Paid leave and holidays
    • Competitive salaries
    • Casual work environment
    • Tuition Assistance
    • Life Insurance and 401K

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