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    Sales National Account Manager - Conyers, United States - Golden State Foods

    Golden State Foods
    Golden State Foods Conyers, United States

    3 days ago

    Default job background
    Description
    Overview

    Seeks new business sales opportunities for GSF products to meet established marketing goals.

    Responsible for managing customer relations to ensure high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products.

    Assists other departments as necessary to ensure positive customer relations. Plans and executes sales plans in accordance with GSF sales strategies.

    Responsibilities


    Maintains and services current customer relationships in his/her region in accordance with GSF sales management directives as well as GSF values and creed.

    Develops strong relationships with existing customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products


    Initiates, establishes, and maintains strong relationships with potential new customers through formal and informal communications, site visits, attending store openings, meetings, social functions, and training to provide high quality customer service, rapid problem response and resolution, and proper understanding and use of GSF products.

    Acts as liaison between GSF and new customers providing feedback to GSF sales management regarding customer needs, business issues, product concerns, future plans, and perceptions of GSF products and services to enhance customer service


    Develops and updates account specific business plans for each responsible account with the purpose of maintaining strategic direction and business focus.

    Collaborate and co-ordinate cross functional input that results in a multi-faceted model


    Provides written reports of market status and sales activities to sales management, including weekly project schedules, account updates, volume reports, pipeline updates and trip reports where appropriate.

    Prepares and achieves approved budget and financial targets

    Maintains customer contact when requested by finance department to assure the collection of receivables to achieve profitability goals


    Works with customer service to ensure correct and timely processing of a variety of documents including order adjustments, variances, special deliveries, and product complaints to maintain complete and accurate records.

    Disseminates information to customers regarding orders, products, order processing, production issues, delivery issues, or other concerns. Co-operates with QA and regulatory personnel to investigate and assist in the evaluation of field complaints

    Assists in plant tours for new and potential customers to explain GSF production procedures and to highlight GSF's attention to sanitation, food safety, and customer satisfaction

    Coordinates with product development, purchasing and finance departments in determining product pricing and submits for approval to national accounts director


    Develop relationships and interact directly with manufacturing and product development groups with respect to product formulation, product requirements, order entry and delivery management.

    Spend a percentage of time at the Division offices for the purpose of developing relationships and start to build office experience

    Performs other related and assigned duties as necessary

    Qualifications

    Education / Experience

    Bachelor's degree in business administration, commerce, or a related field from an accredited college or university

    Minimum 5 years of experience in sales, customer service, or other comparable role

    Knowledge / Skills

    Sales territory or region

    Co-packing manufacturing capabilities and network

    Customer service concepts and techniques

    Order management, delivery management and sales development tracking concepts and techniques

    Industry practices, competition, and products

    Foodservice chain accounts and network

    Financial and accounting concepts

    GSF products and manufacturing processes and practices

    New customer product standards and requirements

    Food safety, storage, and shipment of food products

    Distribution concepts and techniques

    Product liability, government food safety guidelines, and customs regulations

    Quality assurance techniques and applications

    Supervisory concepts and techniques

    Skills and Ability To

    Effectively communicate verbally and in writing

    Make sales presentations to customers and GSF sales management

    Develop detailed sales plans, forecasts, and reports

    Analyze customer service-related problems where appropriate and generate possible solutions

    Resolve customer complaints effectively and efficiently

    Communicate and coordinate effectively with customers and sales management verbally and in writing

    Demonstrate maturity, strong presentation, poise, and enthusiasm

    Work within a flexible schedule

    Lead informative customer tours of the GSF facilities

    Prepare a variety of comprehensive administrative and technical documents

    Interact effectively with customers at all organizational levels

    Work effectively in a general business environment with a focus on high levels of quality and customer service

    Work independently

    Make rational decisions in support of, and consistent with, company policies and procedures

    Develop long-term relationships with customers

    LocationUS-GA-Conyers

    Job ID

    Category Sales
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