Digital Peer Navigator - San Francisco, United States - Mental Health Association of San Francisco

Description

Job Description

POSITION TITLE: Digital Peer Navigator

POSITION TYPE: Full-time (40 hours); non-exempt

PAY RANGE: $25 Hourly

REPORTS TO: Digital Inclusion Program Manager

HOURS:

• Hours: 9 am - 5 pm
• Days: Monday to Friday
• Hybrid remote work flexibility, expected to work at the MHASF office in San Francisco

BENEFITS:

• 100% Employer Paid Medical: Kaiser HMO or Blue Shield PPO
• 100% Dental, vision, life & long-term disability coverage; EAP
• Over 30+ days of PTO, including 10 vacation days (baseline), sick days, personal days, and major holidays
• Health and Dependent Care FSA, Commuter Check, and 403(b) options available
• Ongoing access to MHASF continuing education and skill-building workshops- all training time paid
• Excellent opportunity for advancement-over 70% of our staff have been promoted internally at least once

ABOUT THE MENTAL HEALTH ASSOCIATION OF SAN FRANCISCO (MHASF)

MHASF is a mental health peer-run nonprofit located in downtown San Francisco serving people and agencies across the Bay Area since 1947. As mental health consumers ourselves, we center the lived expertise of people with mental health challenges in our advocacy, education, and support programs, and believe that dignity and recovery in mental health are something everyone can experience. Our staff is dedicated to creating spaces for learning and healing around stigmatized and under-resourced areas in mental health-hoarding and cluttering behavior, peer employment support, wellness & nutrition, community-based crisis response, service navigation, and more. MHASF strongly-encourages people with lived experience of mental health challenges to apply and grow with us

OVERVIEW OF PROGRAM & POSITION

In collaboration with San Francisco Department of Public Health (SF DPH), MHASF is managing the Technology-Assisted Mental Health Solutions (TAMHS) Project and developed the Program. There are two main goals for the the Program. The first goal is to use technology to support the mental wellness of San Francisco residents. The second goal is to close the digital divide in San Francisco.

The Program will loan iPads to 20 residents of San Francisco. The target populations for this project are Transitional Aged Youth and socially isolated Transgender adults. The tablets are internet connected, and will be at no cost to participants. The program will then collaborate with participants to enhance digital literacy skills and their mental wellness online.

The Digital Inclusion Peer Navigator will support participants in the Program. This includes providing technical support to participants and referrals to peer mental health services. It also involves soliciting feedback from participants on their digital mental health needs. Collected feedback will offer us program insights to improve upon the Program.

WHAT IS A PEER?

A Mental Health Peer is an individual who has lived experience with mental health challenges and uses their personal journey to support and advocate for others facing similar issues.

WHAT IS A DIGITAL PEER NAVIGATOR?

A Digital Peer Navigator is an individual with lived experience of mental health challenges who leverages their personal journey to support and guide others facing similar struggles. Combining the role of a peer in mental health services and the function of a digital navigator, a Digital Peer Navigator assists community members in accessing mental health resources and building digital literacy. They address the entire digital inclusion process, including internet connectivity, device access, and digital skills, through ongoing, empathetic interactions. By sharing their own experiences and providing practical digital support, Digital Peer Navigators empower individuals to navigate both their mental health journey and the digital landscape, fostering a sense of community and inclusion.

RESPONSIBILITIES

Top Three Responsibilities

• Maintain regular contact with program participants via digital office hours, Zoom, text, email or in-person meetings
• Ensure you understand participant's comfort with technology and provide resources and support to help them grow their digital literacy skillset
• Collect, organize, and monitor participant data. This includes ensuring outreach trackers are kept up to date, driving engagement with our satisfaction surveys, and ensuring feedback is shared with appropriate stakeholders to continuously improve upon the Program.

GENERAL RESPONSIBILITIES

• Address inquiries, resolve technology related issues as a "single-point-of-contact" and provide customized interaction(s) to our diverse participants' technological preferences and individualized needs.
• Assess each participant's foundational digital skill set, access to technology and assist participants with growing and developing their digital literacy, and connecting them with critical mental health services.
• Provide links to peer-to-peer mental health support at MHASF and the wider peer community.
• Codify digital support training by creating handouts (using Canva) or video content (Microsoft Stream recordings) and distributing them via Instagram, Thinkific & in person channels.
• Learn technology tools our participants request information about - to support them directly or enough to refer them to an appropriate resource.
• Model technology inclusion through coordinated and intentional efforts to reduce and eliminate historical, institutional, and structural barriers.
• Other duties as assigned.

As job descriptions cannot be exhaustive, the above list of responsibilities is intended to provide a general overview of duties to be assigned and in no way is a comprehensive list of position duties and responsibilities.

POSITION QUALIFICATIONS & SKILLS

• Personal lived experience of mental health challenges, and willingness to disclose to participants and in presentations.
• Spanish speakers, Transitional Aged Youth (ages and Trans-identifying individuals are strongly encouraged to apply.
• Excellent written and oral communication skills; ability to organize and present complex information in a clear, accurate and concise manner.
• Knowledge of community engagement strategies, health disparities, bridging technology inequities, cultural and linguistic competency, and culturally responsive education and dissemination strategies.
• Experience taking initiative to self-educate about unfamiliar subjects or concepts, particularly on technology topics.
• Professional computer skills including software knowledge in Microsoft Suite, Microsoft 365, the iOS and Android operating systems and other web-based collaboration/communication tools (e.g., Asana, Slack).
• Commitment to upholding the mission and values of MHASF.

SUCCESSFUL ATTITUDES & WORK APPROACHES

• Affirmative and accepting towards people from diverse backgrounds and experiences.
• Highly organized and resourceful, attention to detail, ability to multi-task and manage time well to accomplish all key tasks and deadlines.
• Willingness to learn and support others, take, and provide constructive feedback, and adjust communication and behavior.
• Willingness to take initiative to self-educate about unfamiliar subjects or concepts.