- Primary resource for inbound telephone calls to minimize workflow interruptions due to non-clinical related customer inquiries, such as general prescription status or financial information
- Handle inbound and outbound calls to schedule medication delivery and payment so that accurate information is included in their profile and distribution can successfully send their package in a timely manner
- Directly responds to customer inquiries when appropriate or routes calls to the appropriate staff to ensure prompt resolution/customer satisfaction
- Update concise progress notes to ensure other roles within the workflow are able to quickly assess the status of the referral
- Provides customer service through manipulation of management information system to answer questions regarding refill needs, providing status of pending/shipped prescriptions, verify insurance information and provide copies of invoices upon request
- Answer patient questions and concerns during refill scheduling and transfer to the clinical team (pharmacists and nurses) when appropriate
- Identify and report adverse events (AEs) and product complaints (PCs) to clinicians to ensure patient's safety
- Perform other duties as assigned (above tasks may vary slightly depending on the specific team/program requirements.)
- HS Diploma or GED required.
- 1 year Call Center/Customer Service experience; familiar with medical terminology; Pharmacy experience, a plus
- Strong professional and empathetic verbal and written communication skills
- If offered- DS is required
- If you are currently registered with CornerStone Staffing, click the Log In button to add yourself as a candidate to this job.
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Customer Service Representative - Cary, United States - CornerStone Staffing
Description
Do you have experience working In the Medical Field? Do you enjoy providing superior customer service while handling heavy inbound calls,? CornerStone Staffing is seeking candidates that will assist with schedule refills, patient updates, and healthcare assistance.
If you have this experience, APPLY TODAY
POSITION: Customer Service Representative
Location: Cary, North Carolina **100% On-Site** potential to become hybrid after training (6 weeks)
Pay: $20.40 HR
Schedule: Monday – Friday; available for shift between 8am - 8pm EST | primary schedule is 11:30am-8pm EST
JOB ID: 144924
Essential Duties and Responsibilities
Qualifications/Requirements
Typing: 30 wpm
To Apply for this Job:
Click the Apply Online button, then:
If you are NOT currently registered with CornerStone Staffing, click the Create Account button to complete the application.
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