Customer Service Representative - Morrisville, United States - Insight Pest Solutions

Insight Pest Solutions Morrisville, United States

3 weeks ago

Description

Job title

Customer Service Representative

Reports to

Team Lead
Job purpose

A Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. A CSR should genuinely be excited to help customers. Remaining patient, empathetic, and passionately communicative. Customer Service Representatives can put themselves in their customers' shoes and advocate for them when necessary. A CSR is confident at troubleshooting and investigating if they don't have enough information to resolve customer complaints.

The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.
Duties and responsibilities

Manage large amounts of incoming calls.
Identify and assess customers' needs to achieve satisfaction.
Build sustainable relationships and trust with customer accounts through open and interactive communication.
Provide accurate, valid and complete information by using the right methods/tools.
Meet personal/customer service team targets and call handling quotas.
Maintains customer records by updating account information.
Handle customer complaints, provide appropriate solutions and alternatives; follow up to ensure resolution.
Keep records of customer interactions, process customer accounts and file documents in back end notes.
Follow communication procedures, guidelines and policies.
Take the extra mile to engage customers.
Recommends potential products or services to management by collecting customer information and analyzing customer needs.
Contributes to team effort by accomplishing related results as needed.

*It is essential to the job function to be present every day of work.*
Competencies

Communication Proficiency;
Typing;
Data Entry Skills;
Attention to Detail;
Team Player with High Level of Dedication;
Organizational Skills;
Ability to Work Under Strict Deadlines;
Performance Management;
Confidentiality;
Thoroughness;
Problem Solving/Analysis;
Technical Capacity;
High Energy

Qualifications

Due to the nature of this position it will be imperative certain qualifications are met to attract new business and retain current clientele.

Qualifications include:

Pass a Drug Test;
Pass a Background check.
High School Diploma or Equivalent;

Preferred Education and Experience:

Associate Degree
Customer Service Experience in a call center setting

Working conditions
This job operates in a call center office setting. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

Working conditions may alter depending on the vast and varied task(s) assigned. In general, individuals filling this position will work the majority time inside an office environment. Individuals must have the ability to work with exemplary attendance Monday-Friday and Saturday's as scheduled. Work schedule may vary based upon a mutual arrangement between an employee and supervisor.

Customer Service Representative

2 weeks ago

Insight Pest Solutions LLC Morrisville, United States

Job Description · Job DescriptionJob title · Customer Service Representative · Reports to · Team Lead · Job purpose A Customer Service Representative (CSR), will act as a liaison, provide service information and resolve any emerging problems that our customer accounts might fa ...
Customer Service Representative

3 weeks ago

Teri Larocca - State Farm Agent Morrisville, United States

Job Description · Job DescriptionBenefits:Bonus based on performance · Competitive salary · Paid time off · Training & development · Position Overview · Successful State Farm Agent is seeking a qualified "experienced" insurance professional to join their winning team for the role ...
Evening Guest Service Representative

2 weeks ago

Nothing Bundt Cakes Morrisville, United States

At Nothing Bundt Cakes, we refer to our evening guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by he Guest Service, Guest, Represent ...
Daytime Guest Service Representative

2 weeks ago

Nothing Bundt Cakes Morrisville, United States

At Nothing Bundt Cakes, we refer to our Daytime guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by he Guest Service, Guest, Represent ...
Customer Service Representative

2 weeks ago

Acentra Health Cary, United States

Job Description · Job DescriptionCNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. · Lead the Way i ...
Medical Customer Service Representatives

2 weeks ago

CornerStone Staffing Cary, United States Temp

CornerStone Staffing is hiring for Medical Customer Service Representatives in Cary, NC. · Ideal candidate has familiarity with heavy inbound calls, schedule medical refills, patients needing medical status updates, etc. · Work for one of the largest independent specialty pharm ...
Customer Service Representative

1 week ago

Acentra Health Cary, United States Permanent

CNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. · Lead the Way is our rallying cry at Acentra He ...
Daytime Guest Service Representative

2 weeks ago

Nothing Bundt Cakes Morrisville, United States

At Nothing Bundt Cakes, we refer to our Daytime guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right ca ...
Customer Service Representative

4 days ago

Acentra Health Cary, United States

Job Description · Job DescriptionCNSI and Kepro are now Acentra Health Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact. · Lead the Way i ...
Evening Guest Service Representative

2 weeks ago

Nothing Bundt Cakes Morrisville, United States

At Nothing Bundt Cakes, we refer to our evening guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right ca ...
Customer Service Representative

2 weeks ago

Charlotte Weaver - State Farm Agent Cary, United States

Job Description · Job DescriptionOverview · Successful State Farm Agent is seeking a qualified professional to join our winning team for the role ofCustomer Service Representative - State Farm Agent Team Member . We seek an energetic professional who is driven by success and inte ...
Evening Guest Service Representative

2 weeks ago

Nothing Bundt Cakes #137 Morrisville, United States

Job Description · Job DescriptionAt Nothing Bundt Cakes, we refer to our evening guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by h ...
Daytime Guest Service Representative

2 weeks ago

Nothing Bundt Cakes #137 Morrisville, United States

Job Description · Job DescriptionAt Nothing Bundt Cakes, we refer to our Daytime guest services representatives as Joy Creators A Joy Creator sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. Youll get to play party planner by h ...
CCC Customer Service Representative

19 hours ago

JF Petroleum Group Morrisville, United States

Job Type · Full-time · Description · The JF Petroleum Group stands as a premier leader in the North American fueling infrastructure industry, offering comprehensive turn-key solutions for distribution, construction, and service needs. We serve a diverse clientele including reta ...
Customer Service Representative

2 weeks ago

Brian Hicks - State Farm Agent Cary, United States

Job Description · Job DescriptionPosition Overview · Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you State Farm agents market only ...
Guest Services Representative

2 weeks ago

301 South Academy Management Cary, United States

Job Description · Job DescriptionDescription:POSITION SUMMARY: · The Guest Service Agent is responsible for providing attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy. · ...
Shift Lead Guest Service Representative

2 weeks ago

Nothing Bundt Cakes Morrisville, United States

The Nothing Bundt Cakes, a Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. Accountabilities/ Duties: Greets walk-in and phone Guest Service, Shift Lead, Gu ...
Hybrid Customer Service Representative $20

1 week ago

TEKsystems Cary, United States Contract

Pharmaceutical Customer Service Representative · - Work for a Fortune 10 company · - Amazing resume builder · -$ · Introduction · A fortune 10 pharmaceutical and medical solutions company in Cary, NC will shortly be seeking customer service professionals to join their call c ...
Shift Lead Guest Service Representative

4 days ago

Nothing Bundt Cakes Morrisville, United States

The Nothing Bundt Cakes, a Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. · Accountabilities/Duties: · * Greets walk-in and phone guests with genuine warm ...
Shift Lead Guest Service Representative

4 days ago

Nothing Bundt Cakes #137 Morrisville, United States

Job Description · Job DescriptionThe Nothing Bundt Cakes, a Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. · Accountabilities/Duties:Greets walk-in and ph ...