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Product Customer Marketing Manager - Campbell, United States - TIGO ENERGY
3 weeks ago
Description
We are looking for people with a passion for solving complex problems, bringing renewable energy to the world, and helping to reduce the dependency on fossil fuels.
When you join Tigo, you will become part of a vibrant culture which is articulated by the following principles:
Who we are:
We are a global team of friendly people who overcome challenges and communicate in a collaborative fashion.
How we work:
We operate in a flexible and dynamic environment, looking to the future with innovative solutions for customers.
Why we do it:
We are committed to a more sustainable planet while embracing opportunities to grow our company and careers.
ABOUT THE ROLE
As our Product Customer Marketing Manager, you will develop and execute programs for residential and commercial solar installers to improve the customer experience and loyalty worldwide.
You will be the internal voice of the installer, ensuring that our new products, software and services consider inputs from our installers.
Your role will include components of program management, beginning with collecting feedback from select installers via surveys, sales or in-person installer meetings, delivering features and services specifically targeted at installers, and bringing Tigo closer to the installer community.
You will leverage those wins to expand and broaden the connections with the ever-evolving global installer network.Other inputs to the program definition will include mining Tigo's ever increasing datasets of the ~55K (monitored) install base and using analytics to determine which features benefit the installer community and driving the company in that direction.
Your ability to prioritize what we deliver based on what we can monetize, via economic value and increasing installers willingness to pay will be key.
WHAT YOU WILL BE DOING
Facilitate and drive internal cross-functional teams to develop and deliver, world-class collateral/training/webinars/etc. for the global installer customer base
Develop strong relationships with installers and feed their insight into the New Product Development Process, Customer Support Process, etc.
Create and implement Installer Incentive Programs to ensure correct motivating of the Installer communities while maximizing Tigo's ROI
Solicit installer feedback via surveys and similar, develop and execute company-changing initiatives to align company output with serving installers in order to grow mind-share and marketshare
Be able to prioritize what we deliver based on economic value and monetization opportunity
Grow Tigo Energy's mindshare with installers
WHAT WE WOULD LIKE TO SEE
8+ years of experience driving influence with indirect customers or end customer via distributor models or, more applicably in the solar industry, with installers via distributors
Experience driving influence internally in a cross-functional capacity, creating a vision (storytelling) for internal stakeholders
Prior Customer Success Manager experience in high tech industries, Solar and SaaS are preferred
Ability to manage multiple priorities and lead with initiative
Undergraduate/postgraduate degree in a technical, marketing or business-related field
$115,000 - $140,000 a year
ABOUT TIGO ENERGY
Tigo is the worldwide leader in Flex MLPE (Module Level Power Electronics) with innovative solutions that significantly enhance safety, increase energy production, and decrease operating costs of photovoltaic (PV) systems.
Tigo's TS4 platform maximizes the benefit of PV systems and provides customers with the most scalable, versatile, and reliable MLPE solution available.
Tigo was founded in Silicon Valley in 2007 to accelerate the adoption of solar energy worldwide. Tigo systems operate on 7 continents and produce gigawatt hours of reliable, clean, affordable and safe solar energy daily.#J-18808-Ljbffr
