Staff Technical Writer - Mountain View, United States - PredictSpring

PredictSpring Mountain View, United States

2 weeks ago

Description

Role

As a Staff Technical Writer on the PredictSpring team you will play a critical role in creating succinct, clear and accurate documentation. We want you to help us showcase the value of documentation to our users, empowering them to use our platform to its fullest potential.

About PredictSpring:

PredictSpring is the leading Modern POS platform to power Full POS, mPOS, Endless Aisle, Fulfillment, Inventory Management, and Clienteling. Designed exclusively for brands and retailers, its innovative technology powers Modern POS and store associate apps enabling retailers to create fully on-brand, customized experiences. Founded by the visionary behind Google Shopping, PredictSpring powers next generation in-store technology for some of the world's leading brands including Steve Madden, Deciem (The Ordinary), Jo Malone and more.

Responsibilities

Collaborate with engineering, customer success and design teams to create customer facing documentation.
Manage the entire publishing process
Identify gaps in current documentation to focus priorities
Write, publish and maintain both internal and external facing documentation in a clear & concise manner
Proofread, simplify & improve existing documentation
Work with product management to develop objectives & priorities
Structure, write, and update user guides, tutorials, and API/SDK developer documentation
Mentor junior teammates

Skills & Experience

Excellent people & communication skills
Attention to detail
Writing and editing experience (must be able to provide writing samples)
Experience documenting or building web applications, especially at enterprise scale
Experience with Linux, git, Swagger/OpenAPI, Markdown, and a "docs as code" approach to documentation
Competence in any mainstream programming language
Approach documentation as an advocate for the user
BA degree in English, Journalism, Technical Writing, a related field or equivalent practical experience

Preferred Qualifications

Familiarity with one of the programming paradigms including Java, , Python, or C++
Comfortable with HTML and CSS
Experience in SaaS products

Benefits

We pride ourselves in providing the most robust compensation and benefits package exceeding industry standards.

Competitive salary packages and bonuses
Strong equity / employee stock option package
100% company paid medical, dental, and vision insurance for the employee and dependents with BlueShield
Generous vacation and company holidays
Paid parental leave
Participation in 401(k) plan with Vanguard

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