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    Technical Writer - San Jose, United States - HCLTech

    HCLTech
    HCLTech San Jose, United States

    2 weeks ago

    Default job background
    Technology / Internet
    Description

    In this role you will

    • end-user documentation (user guides, getting started guides, support FAQs, reference material) for cloud-based software applications.
    • information architecture principles to design online documentation that meets the needs of multiple audiences at various stages in the learning cycle using a single content repository.
    • communicate how to accomplish user tasks, rather than how to use the user interface.
    • research and hands-on learning, become an expert on our products and methodologies.
    • with Product, Support, and other internal teams to understand customer needs and create content that allows users to be self-sufficient.
    • subject matter experts to learn how product features work and understand their benefits to users.
    • with software to learn how it functions from an end-user point of view.

    The Contract Technical Writer should have the following skills:

    • years working on software documentation projects
    • DITA XML, Madcap Flare, any structured authoring tool; and CMS
    • writing and communication skills with the ability to explain technical concepts in a way that non-technical people can understand.
    • self-starter, pro-active in asking questions and resolving issues with subject matter experts.
    • thinker who can anticipate the reader's concerns and questions about the product.
    • time management skills with the ability to estimate the effort required to complete a task and stay on schedule.
    • graphics skills (Powerpoint).
    • documenting APIs a plus.
    • writing documentation for translation and optimizing documentation projects for translation a plus.
    • with Jira and Confluence a plus.
    • with digital adoption platforms such as WalkMe a plus
    • with the Telecom industry a plus
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