- Daily processing of cash receipts and postings to customer accounts.
- Identifies issues associated with short payments and overpayments. Escalate issues and approvals to rectify issues as appropriate.
- Interfaces with the Customer, as well as the Credit and Collections function, Account Managers and Branch Managers to troubleshoot and resolve customer payment discrepancies.
- Reviews a variety of reports, documents and on-line data to research payment issues.
- Resolves unapplied payment issues.
- Receive inbound Cash Application related customer queries via phone or email.
- Place outbound phone calls regarding Cash Application issues or questions that are related to customer accounts.
- High School Diploma/GED required.
- Proficient in Microsoft Office Suite and/or Google Workspace preferred.
- Ability to utilize financial applications within ERP software (i.e. SAP, Oracle) a plus.
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
- Ability to deal with difficult situations in a diplomatic and professional manner.
- Excellent analytical and creative problem-solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
- Ability to work in a fast-paced environment and able to multitask.
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Cash Application Specialist - Independence, United States - Lee Hecht Harrison Nederland B.V.
Description
LHH is currently accepting applications for an Cash Application Specialist for our client located in Independence, Ohio.This is a 90 day contract role that is onsite. You must reside within reasonable commuting distance to Independence.
Pay:
$20-$22 / hour
Work Monday through Friday 8am to 5pm
The Cash Applications Specialist- is responsible for researching and resolving open payments to customer accounts and performing analysis of payment histories at the North Division BSC.
In addition, this role will conduct research for unidentified accounts and/or contact customer accounts; maintain all related customer spreadsheets and support documentation; as well as participate in special department projects/initiatives as they arise.
This position will have regular interaction with the Division and Regional Finance teams, other key personnel, branches, plants and sales associates along with external customers and vendors.
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicableEqual Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
Pay Details:
$20.00 to $22.00 per hour
Search managed by:
Shawn Mousourakis
Benefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan.
Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs.In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.
Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to
The Company will consider qualified applicants with arrest and conviction records subject to federal contractor requirements and/or security clearance requirements.
