- Position is located in Independence, Ohio
- Work Monday through Friday 8am to 5pm
- Workplace flexibility and great team environment
- Opportunity for growth
- Daily processing of cash receipts and postings to customer accounts.
- Identifies issues associated with short payments and overpayments. Escalate issues and approvals to rectify issues as appropriate.
- Interfaces with the Customer, as well as the Credit and Collections function, Account Managers and Branch Managers to troubleshoot and resolve customer payment discrepancies.
- Reviews a variety of reports, documents and on-line data to research payment issues.
- Resolves unapplied payment issues.
- Receive inbound Cash Application related customer queries via phone or email
- Place outbound phone calls in regards to Cash Application issues or questions that are related to customer accounts
- High School Diploma/GED required
- Proficient in Microsoft Office Suite and/or Google Workspace preferred
- Ability to utilize financial applications within ERP software (i.e. SAP, Oracle) a plus.
- Exhibits customer focused behavior such as building positive relationships and strives to understand customer's needs, both internal and external.
- Ability to deal with difficult situations in a diplomatic and professional manner.
- Excellent analytical and creative problem solving skills with the ability to make independent decisions based on investigation and judgment as well as ability to discern when to escalate issues.
- Excellent oral and written communication and interpersonal skills. Ability to adjust communication method based on customer situation.
- Ability to work in a fast pace environment and able to multitask
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Cash Applications Specialist - Independence, United States - Airgas
Description
R Cash Applications Specialist (Open)Location:
Independence, OH - Rockside Woods Blvd - Management - AMG-Corp
How will you CONTRIBUTE and GROW?
The Cash Applications Specialist- is responsible for researching and resolving open payments to customer accounts and performing analysis of payment histories at the North Division BSC.
In addition, this role will conduct research for unidentified accounts and/or contact customer accounts; maintain all related customer spreadsheets and support documentation; as well as participate in special department projects/initiatives as they arise.
This position will have regular interaction with the Division and Regional Finance teams, other key personnel, branches, plants and sales associates along with external customers and vendors.
In particular, you will:
Are you a MATCH?
At Airgas, we are committed to building a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their race, gender, sexual orientation, religion, disability or any other protected characteristic.
We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
Equal Employment Opportunity InformationWe are an equal opportunity employer.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.
Please click here to view the EEO Know Your Rights poster and here to view the Pay Transparency Nondiscrimination poster.
Airgas, an Air Liquide Company invites any applicant and/or employee to review the Company's written Affirmative Action Plan or Policy Statement.
This plan or policy statement is available for inspection upon request.
Airgas, an Air Liquide Company and its group of companies does not discriminate against qualified applicants with disabilities and is committed to providing reasonable accommodations to the known disabilities of such individuals so as to ensure equal access to benefits and privileges of employment.
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