- Help patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care.
- Assist with administrative duties in the office including but not limited to scanning of medical records and faxing
- Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference
- Schedule or connect patient to resources to schedule for ancillary services at checkout
- Understands the principles of service recovery and is both empowered and responsible for taking appropriate action to recover from service that does not meet the expectation of the UPMC Experience.
- Assist patients in education of financial responsibility and connect them to advocacy resources as needed
- Obtain signature of patient or family member for consent to treatment and financial responsibility following the Health Insurance Portability and Accountability Act (HIPAA) rules and regulations
- Confirm/verify insurance benefits with the appropriate carrier via online verification systems or telephone inquiries
- Promote MyUPMC patient portal and assist patients in registration when applicable
- Collect copayments and any other applicable patient payments at the point of service
- Provide a warm greeting for all patients
- Register patients in Biometrics (fingerprint recognition) program and explain benefits
- Confirm and/or update patient registration information at checkout
- Appropriately distribute / triage phone calls to other areas and / or clinical providers
- Schedule follow-up appointments within the practice at checkout
- Completion of high school graduate or equivalent is required.
- Experience with personal computer based applications, other various office equipment and proficient typing skills are preferred.
- Two years of experience in a medical / billing / fiscal or customer service function is preferred.
- Knowledge of medical terminology is preferred.
- Prior experience with Medipac, Epic, or other health records systems is preferred.
- Act 34
-
patient services representative
4 days ago
University of Pittsburgh Medical Center Sewickley, PA , USA, United StatesUPMC Cosmetic Surgery & Skin Health Center is hiring a full-time Patient Services Representative to join their team in Sewickley, right off the Wexford exit from 79. In this role you will support the front office by checking patients in and out along with other duties. This posit ...
-
patient services representative
1 week ago
University of Pittsburgh Medical Center Sewickley, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
patient services representative
1 week ago
UPMC Sewickley, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
Patient Services Representative
1 week ago
University of Pittsburgh Medical Center Sewickley, United StatesHelp patients navigate the healthcare system by providing clear and understandable instructions. Provides follow-up to unresolved patient questions or needs to ensure the appropriate continuity of care. Assist with administrative duties in the office Patient Services, Representat ...
-
patient services representative
1 week ago
UPMC Sewickley, PA , USA, United StatesA Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subse ...
-
Patient Services Representative
1 week ago
UPMC Sewickley, United StatesUPMC Cosmetic Surgery & Skin Health Center is hiring a full-time Patient Services Representative to join their team in Sewickley, right off the Wexford exit from 79. In this role you will support the front office by checking patients in and out along with other duties. This posit ...
-
patient services representative
6 days ago
UPMC Sewickley, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
patient services representative
1 week ago
University of Pittsburgh Medical Center Sewickley, PA , USA, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
Patient Services Representative
1 week ago
UPMC Sewickley, United StatesDo you find yourself wanting to help others, but not sure how to make your passion a career? Apply today for a Patient Services Representative with UPMC We are seeking candidates with a strong customer service background and a desire to be empowered to ensure a positive experienc ...
-
Patient Services Representative
5 days ago
UPMC Coraopolis, United StatesAre you passionate about helping kids be their best selves? · Join our team of Life Changers · UPMC Children's Community Pediatrics is hiring a Limited Part-Time Patient Services Representative to support the office in Moon. · Evening and weekend availability required to support ...
-
Patient Services Representative
2 weeks ago
UPMC Coraopolis, United StatesUPMC - JobID: [Medical Office Assistant / Scheduler] As a Patient Services Representative at UPMC, you'll: Provide a warm greeting for all patients; Guide patient through use of self-arrival technology or check-in patient at desk depending on patient preference; Collect copayment ...
-
patient services representative
6 days ago
University of Pittsburgh Medical Center Coraopolis, PA , USA, United StatesAre you passionate about helping kids be their best selves? · Join our team of Life Changers · UPMC Children's Community Pediatrics is hiring a Limited Part-Time Patient Services Representative to support the office in Moon. · Evening and weekend availability required to support ...
-
SilverLinx Emsworth, PA, United States Freelance**Job Advertisement - Immediate Start** · **Who we are and what is important to us** · We are united by our passion for our fellow human beings: for customers, patients, society, and each other. As one of the largest healthcare companies in the world, we are looking for individua ...
-
Emerald Enterprises East Washington, PA, United States Freelance**To strengthen our team, we are looking for employees for the qualification as a customer service representative (m/f/d) in East Washington, PA. The qualification will take place in Hannover and possible deployment locations afterwards include Paderborn, Celle, Hannover, Hameln, ...
-
Customer Service Representative Inbound
2 weeks ago
Aurora Solutions Webster, PA, United States Freelance**For our client, a leading online company in a central and easily accessible location in Munich, we are currently looking for a full-time Customer Service Representative Inbound (m/f/d) with the option of permanent employment after a 4-month temporary period:** · **Your responsi ...
-
Full Time Customer Service Representative
2 days ago
Susquehanna Community Bank Beaver Springs, United States Full time**Full-Time Customer Service Representative (Teller)** · Are you passionate about helping customers with their financial needs and goals? At Susquehanna Community Bank, we understand that community banking is built on trusted relationships, and our "touch" is personalized. Our de ...
-
overnight member services representative
1 week ago
Taymax Group Moon Township, PA, United States Part timeMoon Township · 2830 Gracy Center Way, Coraopolis, PA 15108, United States of America · Pay : $10.00- $10.50 · It's fun to work in a company where people truly BELIEVE in what they're doing · We're committed to bringing passion and customer focus to the business. · We are looking ...
-
Penske Truck Leasing Liverpool, United States Full timeLocation:4469 Steelway Blvd N · Liverpool, NY, 13090 · Pay: $Pay: $22.00/hr, 2nd shift differential $3.00, 3rd shift differential $4.00. · What's the Job? · Ready to accelerate your career while helping our customers move forward? As a Customer Service Representative Fueler/Washe ...
-
Sales representative for customer service
1 week ago
Stellar Enterprises Harwick, United StatesAbout the Company · In 2002, Wolfgang Dillbaum-Alexius founded the company with the dedicated goal of sourcing high-quality aviation spare parts at an affordable price. Today, we offer over 1,100 m2 of warehouse space with spare parts from 80 renowned manufacturers to over 2,000 ...
-
Service Sales Representative/Project Manager
1 week ago
PeopleShare Coraopolis, United States Permanent· Now seeking an experienced Project Manager for a well-known Fire Protection company in Pittsburgh, PA. Direct Hire Opportunity with full benefits · Sales Service Manager/Project ManagerSchedule: 9:00AM-5:00PM Monday-Friday · Pay Rate: $50,000-$70,000 · Job Description:Build re ...
patient services representative - Sewickley, PA , USA, United States - UPMC
Description
UPMC Cosmetic Surgery & Skin Health Center is hiring a full-time Patient Services Representative to join their team in Sewickley, right off the Wexford exit from 79.
In this role you will support the front office by checking patients in and out along with other duties. This position will work Monday-Friday daylight hours. Free parking is available.Purpose:
A Patient Services Representative is responsible for welcoming patients upon arrival, promoting the usage of new and emerging consumer-friendly technologies, educating patients on their copayments and financial obligations and collecting payments when applicable, scheduling subsequent appointments within the continuum of care, connecting patients to financial advocacy resources when appropriate, updating patient's demographics and insurance coverage information, and promoting an overall culture of service excellence.
Patient Services Representative display strong customer service skills that ensure that patients and family members have the desired UPMC Experience at UPMC physician practices, hospitals, and outpatient surgery departments.
Responsibilities:
Licensure, Certifications, and Clearances:
UPMC is an Equal Opportunity Employer/Disability/Veteran
UPMC has a Center for Engagement and Inclusions that is charged with executing leading-edge and next- generation diversity strategies to advance the organization's diversity management capability and its national presence as a diversity leader.
This includes having Employee Resources Groups, such as PRIDE Health or UPMC ENABLED (Empowering Abilities and Leveraging Difference) Network, that support the implementation of our diversity strategy.
