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Customer Accounts Specialist
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Customer Accounts Specialist
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Asher Lasting Exteriors Eau Claire, United StatesAsher Enterprises EZ Stor Self Storage division offers self-storage solutions at multiple locations throughout Wisconsin. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve. · As we continue to grow, we have a great opp ...
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Customer Accounts Specialist
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Customer Accounts Specialist
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Head of Accounting
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Temporary Accounts Payable Specialist
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State of Wisconsin Eau Claire, United StatesPosition Summary · This position coordinates the Interstate Compact on the Placement of Children (ICPC) program on a statewide basis for the Department of Children and Families (DCF). The position has Departmental authority to approve or deny requests for children's parental, rel ...
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Travel Nurse
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Deputy Court Clerk
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Merchandise Operations Leader-Assistant Manager
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Customer Service Specialist-
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Women's Health Account Director
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Restaurant General Manager
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Critical Care-Flight/Transport RN
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Retail Customer Service Specialist
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Full-Time Nurse Practitioner
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Automotive Customer Service Specialist
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Lippert Eau Claire, United StatesOverview: · Come join the LIPPERT team and become part of the industry-leading manufacturer of USA-made CURT custom towing and truck accessories. · LIPPERT is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shapin ...
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Automotive Customer Support Specialist
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Lippert Eau Claire, United StatesOverview: · Come join the LIPPERT team and become part of the industry-leading manufacturer of USA-made CURT custom towing and truck accessories. · LIPPERT is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shapin ...
Customer Accounts Specialist - Eau Claire, United States - Asher Lasting Exteriors
Description
EZ Stor Self Storage, division of Asher Enterprises, offers self-storage solutions at multiple locations throughout Wisconsin. It is our mission to provide affordable, clean, and secure self-storage facilities in the communities we serve.As we continue to grow, we have a great opportunity for a Customer Accounts Specialist.
This position offers flexibility for part time or full-time employment ranging from 28-40 hours per week. Work hours are scheduled between Monday
The Customer Accounts Specialist is responsible for supporting day-to-day operations of overseeing customer accounts. This position will include customer service, administrative tasks, and occasional facility support.
Key areas of responsibility include:
Providing outstanding customer service and building rapport with customers in-person and over the phone.
Following company procedures to solve customer storage needs; utilizing active listening and articulating features and benefits to identify appropriate unit for needs; and ensuring a smooth rental/reservation process.
Pro-actively handle customer complaints and resolve account service issues. De-escalate problems to find appropriate solutions.Following up on all leads and reservations; collecting and entering information, executing, and explaining rental agreements, and giving access guidance and assistance to new and existing customers.
Securely handles payments and processing and ledger issues.Updates customer files, ensures paperwork completion, and documentation and follow-up throughout our CMS and other company software.
Oversees past due customers in accordance with company collection/auction process and following company lock-out procedures.
Qualifications:
Strong technical skills and ability to work in a technology driven environment to easily learn company specific programming and applications.
Skilled in providing exceptional customer service.Ability to work the assigned hours of the position which may occasionally include non-standard hours, weekends, and/or overtime.
Strong attention to detail and ability to organize work and establish priorities.
Excellent written and oral communication and interpersonal skills; highly professional demeanor.
Ability to multi-task and work in a fast-paced environment to manage several projects with varying timelines simultaneously.
Ability to work independently and under minimal supervision.
Ability to work collaboratively with others with whom you have no direct authority overAbility to establish and maintain effective working relationships with other employees, supervisors, and customers.
We offer a comprehensive benefits package with full-time employment including: Health InsuranceDental InsuranceVision InsurancePaid Time Off (10 days in your first year)Paid Holidays (including your birthday)401(k) with company match and 2-year vestingLife Insurance (100% company paid)Long-Term Disability (100% company paid)Short-Term DisabilityAdditional Life InsuranceAccident, Cancer, Critical Illness supplemental plansThis is a great opportunity for someone who is technology-driven, well-organized, enjoys working independently and managing prioritiesPowered by JazzHR#J-18808-Ljbffr