- Provide proactive and extraordinary service to all external and internal customers.
- Perform all activities related to Customer Service, ensure all cases received are responded to within 2 hours or less, phones are answered with an average speed of 30 seconds as a team, provide guidance and solutions to complex situations at the customer level.
- Participate in cross-functional meetings with co-workers to foster a healthy and professional work environment and execute new processes to add to efficiencies.
- Creatively solve customer concerns, proactively manage customer orders and open requests to resolution.
- Resolve and take ownership of all internal and external customers.
- Identify root cause and corrective action.
- General knowledge of the product line and pricing schedules.
- Performs all other responsibilities as may be assigned by management.
- Primarily working indoors, office environment.
- May sit for several hours at a time.
- Prolonged exposure to computer screens.
- Repetitive use of hands to operate computers, printers, and copiers.
- High School Diploma/GED
- 1 year of Customer Service experience
- Prior Inside Sales experience
- Prior experience in the Automotive industry
- A unique, inclusive and supportive company culture.
- Comprehensive benefit offerings including medical, dental, vision, 401k with employer match, vacation, and more
- Fair and competitive compensation.
- Career development and mentoring and opportunities to grow.
- Holiday, personal and vacation days.
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Automotive Customer Support Specialist - Eau Claire, United States - Lippert
Description
Overview:
Come join the LIPPERT team and become part of the industry-leading manufacturer of USA-made CURT custom towing and truck accessories.
LIPPERT is a leading, global manufacturer and supplier of highly engineered products and customized solutions, dedicated to shaping, growing, and bettering the RV, marine, automotive, commercial vehicle and building products industries. We combine our strategic manufacturing capabilities with the power of our winning team culture to deliver unrivaled customer service, award-winning innovation, and premium products to all our customers.
Automotive Customer Suppport Specialist
Our Customer Support Specialists excel by acting as a liaison, providing product/services information, answering questions, and resolving any emerging situations that our customer accounts might face with accuracy and efficiency. They maintain standards, recognize quality of work and responses from the team are a reflection of a value add for LIPPERT. They understand the dynamics of working with operations teams as well as sales teams to ensure timely communication and high service standards.
Duties and Responsibilities:
Working Conditions:
Qualifications
Physical Demands:
While performing the duties of this job, the team member is regularly required to talk and hear. This position requires sitting, data entry, and a telephone headset. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
Position Type/Expected Hours of Work:
This is a full-time hourly position and the expected work hours are 40 hours per week, Monday through Friday; weekend and late evening work may be necessary.
Travel:
Travel would be minimal and would be primarily local during the business day.
Preferred Education and Experience:
Work Authorization/Security Clearance:
Must be legally authorized to work in the United States.
Why We are Different:
At Lippert, Everyone Matters. This is not just a tagline or empty promise; it is who we are. We have intentionally created a culture that values and celebrates our team members unique and varied backgrounds, perspectives, and experiences. We strive to give our team members a deeper sense of purpose at work, and we continue to build a better work environment by aligning our cultural and business strategies with the needs of our team members.
What You will Get:
Apply at
Pay Group : AAP/EEO Statement:Lippert provides equal employment opportunity to all team members and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, national origin, ancestry, age, genetic information, disability, citizen status, protected veteran status, military service, marital status or any other legally protected category as established by federal, state, or local law. This policy governs all employment decisions, including recruitment, hiring, job assignment, compensation, training, promotion, discipline, transfer, leave-of-absence, access to benefits, layoff, recall, termination and other personnel matters. All employment and personnel-related decisions are based solely upon legitimate, job-related factors, such as skill, ability, past performance, and length of service with Lippert.
Lipperts strong commitment to equal employment opportunity requires a commitment by each individual team member. Compliance with the letter and spirit of this policy is required of all team members. Violations of this policy should be immediately reported to your leader or to any member of leadership. Team members who violate this policy will be subject to disciplinary action, up to and including termination of employment.
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