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Economic Support Specialist - Menomonie, United States - Dunn County , Inc.
1 week ago
Description
Economic Support Specialist
Join Dunn County as an Economic Support Specialist and embark on a fulfilling career dedicated to providing vital assistance to individuals and families in need.
As an Economic Support Specialist, you'll play a pivotal role in assessing eligibility and managing cases for various economic support programs, including Income Maintenance (IM), Wisconsin Shares (CC), and other essential initiatives such as Medical Assistance/Badger Care Plus and Food Share Wisconsin.
Your responsibilities will extend to coordinating necessary services and offering invaluable case management support to recipients.Expect a dynamic role where you'll dive into analyzing policies, implementing procedures, and navigating software systems to ensure accurate and timely benefit determinations.
You'll collaborate closely with other programs like the Wisconsin Home Energy Assistance Program (WHEAP), Children's First, Food Share Employment and Training (FSET), and Wisconsin Works (W2), demonstrating your ability to adapt and thrive in a multifaceted environment.
The ideal candidate will have the ability to manage multiple priorities and work in a fast-paced environment. They must also possess critical thinking skills, adapt to change quickly and have good time- management skills.The position allows for telecommuting the majority of the time, with management approval. New Economic Support Specialists must attend virtual, state-sponsored training for approximately 6 – 8 weeks.
During that time trainees have access to Staff Development Specialists for support, additional training, resources, coaching and practice in a training environment.
Upon completing comprehensive training, you'll emerge equipped with the skills and experience to autonomously manage a full caseload, empowering you to make a tangible difference in the lives of those you serve.
If you're passionate about making a positive impact and seeking a rewarding opportunity to contribute to your community's well-being, this position offers a platform for professional growth and meaningful service.
Join us in Dunn County and be part of a dedicated team committed to supporting individuals and families in achieving self-sufficiency and prosperity.
Want to learn more?Click
here
for a video to learn more about the Economic Support Role.
Anticipated starting pay range is between $23.89/hr and $25.23/hr.
The following duties are primarily performed and are essential for this position.
Employees are expected to be able to perform each of these job duties satisfactorily and successfully to be qualified for the position.
Provides information and assistance to the public/participants regarding various economic support programs.
Conducts prescreening interviews of potential applicants to review various alternatives to financial/economic support assistance programs.
Interviews and determines eligibility for various economic support programs assigned.
Reviews eligibility information and materials, re-computes benefits, refers suspected fraud cases, testifies at administrative hearings and/or court.
Communicates with utilities and weatherization agencies to coordinate services and funds and to determine "at risk" households, as assigned.
Provides case management services to coordinate needed services provided to participants.
Makes referrals to and maintains contact with other agencies, organizations or providers.
Coordinates services with a variety of providers.
Maintains complete and accurate case records.
Performs general office duties, as needed.
Attends various staff training or other meetings, as required.
Performs other duties of a comparable level/type, as required.
EDUCATION AND/OR EXPERIENCE REQUIREMENTS
Associate's Degree in Social Work, Public Administration, Human Service Administration, or other related field.
Requires a minimum of two (2) years previous related experience.
LICENSES, CERTIFICATIONS, AND OTHER REQUIREMENTS
Valid driver's license or the ability to travel between work locations.
Prior to hire, a background check including criminal record history will be conducted.
Information from the background check will not necessarily preclude employment but will be considered in determining the applicant's suitability and competence to perform in the position.
In order to perform the duties of the Economic Support Specialist position (listed above) the following knowledge, skills, and abilities are essential for Economic Support Specialist to possess.
Fundamentals knowledge of human behavior.Understanding of functions and general nature/types of economic support services provided by County.
Knowledge concerning the operation and use of computer equipment and applications and software utilized by the section.
Fundamental knowledge of office procedures, functions, case management and record keeping operations.
Knowledge of customer/office etiquette in dealing appropriately with the public.
Learning and assessing general client issues and making necessary referrals to others inside or outside of the department, as warranted.
Prioritizing and organizing a variety of responsibilities.Performing basic business mathematics.
Learning, using and operating general business productivity software/applications utilized by the department.
Ability to learn to apply regulations and guidelines of various public assistance and economic assistance programs consistently and appropriately across all clientele.
Learning interview and data gathering client information techniques in a variety of areas including financial, employment, social, cultural and emotional.
Learning and performing various case management, documentation, and service coordination requirements.Operating, using, inputting and maintaining case management records, procedures and software.
Following written and oral instruction and completing tasks in a timely manner.
Ability to learn and prepare narrative reports, case files, forms and materials required by the department.
Establishing and maintaining working relationships with departmental staff, supervisors and public.
Applying department policies and procedures pertaining to confidentiality.
Ability to establish and maintain effective and professional working relationships.
Ability to follow Dunn County policies and procedures including those pertaining to confidentiality.
Ability to prioritize and organize job assignments.
Ability to manage time effectively, manage multiple projects, and complete work within established deadlines.
Ability to work the allocated hours of the position.
MINIMUM LANGUAGE SKILLS QUALIFICATIONS
In order to perform the duties of the Economic Support Specialist position (listed above) the following language skills are essential for the Economic Support Specialist to possess.
Ability to communicate clearly and effectively with other staff members, supervisors, and the general public in written and verbal form.
English skills (oral, written and comprehension) sufficient to effectively communicate with all internal and external customers.MINIMUM REASONING ABILITY QUALIFICATIONS
In order to perform the duties of the Economic Support Specialist position (listed above) the following reasoning abilities are essential for the Economic Support Specialist to possess.
Ability to understand and effectively carry out verbal and written instructions.Must have ability to work accurately with attention to detail.
Ability to prepare and maintain accurate and concise records and reports.
MINIMUM MATHEMATICAL ABILITY QUALIFICATIONS
In order to perform the duties of the Economic Support Specialist position (listed above) the following mathematical skills are essential for the Economic Support Specialist to possess.
Ability to make arithmetic computations using whole numbers, fractions and decimals.Ability to compute rates, ratios and percentages.
In evaluating candidates for this position, Dunn County may consider a combination of education, training, and experience which provides the necessary knowledge, skills, and abilities to perform the duties of this position.
The physical and work environment characteristics described in this description are representative of those an employee encounters while performing the essential functions of this job.
Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions or as otherwise required by law.
PHYSICAL REQUIREMENTS
Physical effort will typically require regular, but not continuous, exertion of objects weighing up to 25 pounds.
Continuous speaking, hearing and using hands dexterously; work frequently requires sitting; and work occasionally requires standing, walking and reaching with hands and arms.
Work has standard vision requirements.The physical and environmental hazards and risks associated with the job can be characterized as minimal.
WORK ENVIRONMENT
This Economic Support Specialist position is 40 hours per week, with a schedule during the hours of operations of Monday through Friday, 8:00am – 4:30pm
Work outside of the typical hours may be required on occasion, as needed.
A hybrid work arrangement may be considered for this position.
Hybrid work arrangements are subject to change.
Nothing in this job description limits management's right to assign or reassign duties and responsibilities to this job at any time.
The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position.
The job description does not constitute an employment agreement or affect the at-will nature of the employment arrangement between the employee and company and is subject to change by the employer as the needs of the employer and requirements of the job change.
