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    Client Service Associate - Detroit, United States - Public Consulting Group

    Public Consulting Group
    Public Consulting Group Detroit, United States

    3 weeks ago

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    Description

    Overview

    Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. Founded in 1986, PCG employs approximately 2,000 professionals throughout the U.S.-all committed to delivering solutions that change lives for the better. The firm is a member of a family of companies with experience in all 50 states, and clients in six Canadian provinces and Europe. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit

    Responsibilities

    Responsibilities

    • The Client Service Associate works in a deadline-oriented, fast-paced environment as part of a growing team consisting of consulting and operations staff.
    • The teams' goal is to provide exceptional service to school districts in the areas of special education management systems, federal claiming, and other school-based revenue programs.
    • The position requires a self-starter who can quickly learn our web-based technologies and lead clients through the implementation and training processes.
    • Responding to a high volume of phone, online message board, and email client support requests.
    • This position revolves around technology, policy and financial management functions.
    • Conduct quality assurance on PCG's web-based software.

    Qualifications

    Required Education and Experience

    • Work experience in K - 12 Education
    • Experience in Medicaid Policy, Medicaid Claiming, or Special Education (Preferred).
    • Bachelor's Degree or equivalent experience.

    Other Requirements

    • Travel to client sites within Michigan required. Travel consists of 1 - 2 night trips typically with more travel during the summer months.
    • Ability to work additional hours and some evening and weekend hours for certain tasks.
    • This position is remote. Dedicated space to work from home is required.

    Required Skills

    • Strong analytical skills, including the ability to analyze and organize data.
    • Strong attention to detail.
    • Excellent organizational, oral presentation and written communication skills.
    • Research and project management capabilities.
    • Proficiency in spreadsheets and word processing, preference given for experience with MS Office products including PowerPoint, Access, Excel and Word.

    Remote Work Statement

    This position is a remote, work from home position. PCG is a remote-friendly organization and is committed to creating a culture where remote work remains a vital part of the company's success. To be successful in a remote work role at PCG, you must:

    • be available during your set working hours
    • have a safe, private, and distraction-free environment in which to complete your work, and
    • be able to give your full attention to the completion of your PCG job duties

    Some travel to the office or elsewhere may be required for team meetings, client meetings, etc.

    Compensation

    Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. As required by applicable law, PCG provides the following reasonable range of compensation for this role: $60,000 - $70,000 and a potential discretionary bonus of up to 10%. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave.

    EEO Statement

    Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. We believe that we work best when our employees feel empowered and accepted, and that starts by honoring each of our unique life experiences. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law. PCG will not tolerate discrimination or harassment based on any of these characteristics. PCG believes in health, equality, and prosperity for everyone so we can succeed in changing the ways the public sector, including health, education, technology and human services industries, work.

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