IT Support Specialist - Dallas, United States - Moonlight Technology Solutions

Moonlight Technology Solutions Dallas, United States

2 weeks ago

Description

We're looking for an experienced IT support specialist to provide our team with top-notch assistance You'll make sure any technical issues are resolved efficiently so our operations run smoothly.

This role is a great opportunity for a dynamic problem-solver who loves helping people and takes pride in providing high-quality support.

If this sounds like an exciting opportunity, start your application today

Responsibilities

Great opportunity to gain experience
This job is mostly remote with occasional onsite visits to clients.

Customer Support:
Provide courteous and prompt technical support to clients via phone, email, or remote assistance.

Issue Resolution:
Diagnose, troubleshoot, and resolve Tier 1 technical issues related to hardware, software, network connectivity, and peripheral devices.

Documentation:
Maintain accurate records of support requests, resolutions, and equipment inventory.

Escalation:

Escalate complex issues to Tier 2 or Tier 3 technicians when necessary and follow up on open tickets until resolution.

Client Communication:
Keep clients informed of ticket status and progress, ensuring excellent communication throughout the support process.

Technical Learning:
Stay up-to-date with the latest industry trends and technologies to enhance troubleshooting skills.

Team Collaboration:
Collaborate effectively with colleagues and team members to resolve challenging technical issues.

Make sure new employees have their user accounts, company email, and appropriate security access so they can complete assigned tasks
Back up all computers to make sure our files are saved in case the system crashes
Configure new technology for the company, including software and applications, computer hardware and desktops, and operating systems
Secure all computer systems and run regular checks to protect our business from cyber security threats
Keep all technical hardware and systems up to date, including phone systems, printers, computers, operating systems, network systems, and any other technical equipment

Qualifications

Education:
High school diploma or equivalent; relevant certifications (e.g., CompTIA A+, Network+, or Microsoft Certified) preferred.

Experience: 1-2 years of experience in a similar helpdesk or technical support role; experience in an MSP environment is a plus.

Technical Skills:

Proficiency in Windows operating systems, Microsoft Office Suite, Microsoft 365, Azure AD/Intune, basic network concepts, Microsoft Windows Administration tools (AD Users and Computers, DHCP, DNS, Group Policy, Sites and Services, etc.) and general hardware/software troubleshooting.

Familiarity with ticketing systems is a plus.

Communication:
Strong verbal and written communication skills with the ability to convey technical concepts to non-technical clients.

Customer Focus:
A passion for delivering outstanding customer service and a patient, customer-centric approach to problem-solving.

Team Player:
Ability to work collaboratively within a team and assist colleagues when needed.

Professionalism:
Punctuality, reliability, and a professional demeanor are essential.

Well-versed in Microsoft Office
Must have high school diploma or equivalent, associate's degree in a tech-related field is highly valued but not required
Top-notch customer service skills and driven to make our business succeed
Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
Two years of work experience in IT support

#J-18808-Ljbffr

Senior Contract Support Specialist

1 day ago

McKesson Cork Dallas, United States

Effective Date: February 22, 2017.**Your Consent***Google Analytics*We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click .*Google Analytics for R ...
Senior Contract Support Specialist

2 days ago

McKesson Cork Dallas, United States

Effective Date: February 22, 2017 · . · **Your Consent** · *Google Analytics* · We may use Google Analytics to measure how you interact with our website in order to improve the user experience. To learn more about Google Analytics privacy practices and opt-out, click . · *Google ...
Research Support Specialist I

1 week ago

Cornell University Geneva, United States

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming Support Specialist, Research, ...
Research Support Specialist I

1 week ago

Cornell University Geneva, United States

While position responsibilities vary, every member of our community is expected to foster a culture of belonging and a psychologically healthy work environment by communicating across differences; being cooperative, collaborative, open, and welcoming Support Specialist, Research, ...
IT Support Specialist

1 week ago

APD Engineering & Architecture PLLC Victor, United States

IT Support Specialist · Application Deadline: 31 May 2024 · Department: Information Technology · Employment Type: Full Time · Location: Victor, New York · Reporting To: Director of IT · Compensation: $58,500 - $76,000 / year · Description · Seeking a confident, self-starte ...
Technology Support Specialist II

1 week ago

Hobart and William Smith Colleges Geneva, United States

The role of a Technology Support Specialist II within our organization is to serve as the first point of contact for customers seeking technical assistance over the phone, email or in-person. This role manages the work queue for the colleges Service Desk and the hardware associat ...
IT Support Specialist

1 week ago

North American Corporation of Illinois Auburn, United States

Position Overview · Assist the IT department in maintaining the company's computer systems, printers, computer hardware, and providing technical support to employees. Assists with the daily administration of a network/server environment. Installs upgrades, patches, and new appli ...
Forklift Driver for Our Loading Yard

2 weeks ago

ZephyrTech Clifton Springs, NY, United States Freelance

INTELLIGENT BUILDING. THINKING AHEAD. · Forklift Driver for our Loading Yard (m/f/d) · To strengthen our team at the service center. · Clifton Springs, NY · Full-time · Starting immediately · **Your tasks**: · - As a forklift driver for our loading yard (m/f/d), you will be respo ...
PC Support Specialist

1 week ago

BCforward Clyde, United States

PC Support Specialist · BCforward is currently seeking highly motivated PC Support Specialist for an opportunity in Clyde, NY · Position Title: PC Support Specialist · Location: Clyde, NY · Anticipated Start Date: ASAP · Please note this is the target date and is subject to cha ...
Technical Support Specialist

5 days ago

Parker Aerospace Clyde, United States

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin. · Summary: · The PC Support Specialist is an inter ...
PC Support Specialist

1 week ago

NR Consulting Clyde, United States

Role: PC Support Specialist · Duration: Direct Hire · Location: Clyde, NY · This person would be the point of contact for IT support. · •Helping all end users · •Boots on the ground type of person · •PC's, Servers, firewalls, switches, circuits, endpoints, Wi-Fi, printer pr ...
PC Support Specialist

1 week ago

Revolution Technologies Clyde, United States

Summary: · The PC Support Specialist is an intermediate IT technical position with 2+ years related experience in a technical or business role working in a team environment. Responsibilities include maintaining and supporting the end users and workstation environment at a specif ...
Veteran Support Specialist

5 days ago

AIM Independent Living Center Canandaigua, United States

AIM seeks two Veteran Directed Care (VDC) (Case Management) Specialists to join our mission-driven organization. Our growing team is offering a full benefits package that includes: · VDC Office location 1: Corning · VDC Office location 2: Canandaigua · Flexible Schedule · Medical ...
PC Support Specialist

1 week ago

Cenergy International Clyde, United States

Job Description · Roles and Responsibilities: · The PC Support Specialist is an intermediate IT technical position with 2+ years related experience in a technical or business role working in a team environment. Responsibilities include maintaining and supporting the end users a ...
Technical Support Specialist

5 days ago

Parker Aerospace Clyde, United States

Parker Hannifin is a Fortune 250 global leader in motion and control technologies. For more than a century the company has been enabling engineering breakthroughs that lead to a better tomorrow. Learn more at or @parkerhannifin. · Summary: · The PC Support Specialist is an int ...
PC Support Specialist

2 weeks ago

22nd Century Technologies Clyde, United States

*Job Type: *Full time/ Permanent · *Job Description:* · * This person would be the point of contact for IT support. · * Helping all end users · * Boots on the ground type of person · * PCs, Servers, firewalls, switches, circuits, endpoints, Wi-Fi, printer problems, local net ...
Customer Support Specialist

5 days ago

Constellation Energy Generation, LLC. Ontario, United States

Overview: · COMPANY OVERVIEW · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are ...
Customer Support Specialist

5 days ago

Constellation Energy Ontario, United States

COMPANY OVERVIEW · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our c ...
Customer Support Specialist

5 days ago

Constellation Ontario, United States

**COMPANY OVERVIEW** · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing o ...
PC App Support Specialist

1 week ago

del Lago Resort and Casino Waterloo, United States

POSITION SUMMARYThe PC App Support Specialist performs assigned duties in the IT Department including, but not limited to, PC workstations, Software, Property AV Systems, POS, and provides help desk requests as well as assistance. He/She will demonstrate Old-World Hospitality and ...