- Provides front-line primary technical request support to end users on various technical issues and problems relating to hardware, software and peripherals.
- Responds to, documents and resolves service tickets in a timely manner in accordance with IT Service Level Agreements.
- Utilize problem-solving skills to analyze, consult, diagnose and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.
- Provides support for desktop computer systems, including repair, installation, and testing of systems, peripherals, and software.
- Provides support for multiple platforms including desktops, laptops, mobile devices, video conferencing equipment, printers, scanners, and plotters.
- Performs remote troubleshooting and guide clients in basic installations.
- Acts a technical liaison between the business, vendors and IT for technical solution and product evaluations.
- Inform users of known network degradations that affect IT office equipment.
- Provide 24/7 support for the office of the CEO, Corporate offices, Transportation department, members of the executive branch and their supporting staff.
- Works with project teams to ensure the timely and successful delivery of IT projects related to end user devices or support of hardware related to client engagement
- Availability to executives during off hours as needed for support.
- Travel occasionally with short notice, to support executive leadership meetings on location as well as offsite at least quarterly.
- Provide information at an executive level explaining what needs to occur and why.
- Train executive and VIP users in new technology and systems as needed.
- Handle sensitive information and data discreetly and in accordance with company policy.
- Provide high level meeting support for Senior executives and Board members on and off-site.
- This includes coordinating with vendors to ensure they provide accurate support for the meetings and ensure accurate support is in place for the video conferencing systems.
- Provide high-level technical support and advice to company executives and other VIP users.
- Bridge the gap between technology and the users with my technical knowledge. This allows me to effectively articulate and simplify technology to the Executives & Senior Executives when assisting them on issues that are reported.
- Engages in all emergency response situations such as storm support or network outages. Maintain open line of communication with leadership, the ITOC and point of engagement.
- Assist in creation of documentation for products and services. Use best practices to improve products and services provided to business unit partners, and monitor adherence within Team/Group to standards as defined within the Management Model
- Associates degree and typically 2 to 4 years related experience in IT Customer Support or 2 - 5 years relevant work experience.
- Appropriate technical skills Active Directory, Windows OS, Mac OS, Office 365, Mobile Devices, Business Applications such as Service Now, Asset Suite, etc.
- Strong problem-solving skills.
- Excellent communications skills (written and verbal).
- Bachelors degree in Computer Science
- A+ and Network+ Certifications
- Customer Service Experience
- Knowledge of business practices and processes in ITIL, Agile, etc.
- Experience working in an industrial environment, preferably nuclear plan experience.
- Tier 2 deskside support.
- Operating system knowledge (Windows 10).
- Strong problem-solving skills.
- Excellent communication skills Able to effectively communicate highly technical information in non-technical terminology (written and verbal).
- Flexible and adaptable to changing priorities, based on business needs.
-
Customer Support Specialist
2 weeks ago
Constellation Ontario, United StatesCOMPANY OVERVIEW · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our co ...
-
Customer Support Specialist
2 weeks ago
Constellation Ontario, United States**COMPANY OVERVIEW** · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing o ...
-
Customer Support Specialist
2 weeks ago
Constellation Energy Ontario, United StatesCOMPANY OVERVIEW · As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our c ...
-
Sapphire Ventures Rochester, United StatesFINEOO Contact Person · Mr. Eric Martin · Phone: · Email: · Job Number: 23495 · Job Details: · As part of our direct placement, we are looking for a specialist in computer science for support (m/f/d) for a company in Dresden that specializes in software solutions for the automo ...
-
IT Support Specialist
1 week ago
CCOR Rochester, United StatesThe IT Support Specialist/Network Administrator is responsible for the maintenance and installation of all IT systems at CCOR. This includes regular updates of systems and installation of upgrades to current systems. This position is also responsible for the administration, suppo ...
-
IT Support Specialist
2 weeks ago
APD Engineering & Architecture PLLC Victor, United StatesIT Support Specialist · Application Deadline: 31 May 2024 · Department: Information Technology · Employment Type: Full Time · Location: Victor, New York · Reporting To: Director of IT · Compensation: $58,500 - $76,000 / year · Description · Seeking a confident, self-starte ...
-
IT Support Specialist
2 weeks ago
Indotronix International Corporation Rochester, United StatesJob Title: IT Support Specialist · Location: 100 Indigo Creek Dr, Rochester, NY 14626 · 6+ months contract · Payrate: $29/hr on W2 · Description: · Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment, ...
-
IT Support Specialist
4 weeks ago
Indotronix International Corporation Rochester, United StatesJob Title: IT Support Specialist · Location: 100 Indigo Creek Dr, Rochester, NY 14626 · 6+ months contract · Payrate: $29/hr on W2 · Description: · Provides complex technical support, planning and coordination for End User touch points of the distributed computer environment ...
-
IT Support Specialist
1 week ago
Brothers International Food Corporation Rochester, United StatesJob Description · Job DescriptionDescription:About Brothers International Food Holdings, LLC: · At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit ...
-
IT Support Specialist
4 weeks ago
Moonlight Technology Solutions Dallas, United States· We're looking for an experienced IT support specialist to provide our team with top-notch assistance You'll make sure any technical issues are resolved efficiently so our operations run smoothly. This role is a great opportunity for a dynamic problem-solver who loves helping p ...
-
IT Support Specialist
1 week ago
CCOR Home Rochester, United StatesJob Description · Job DescriptionJob Summary: · The IT Support Specialist/Network Administrator is responsible for the maintenance and installation of all IT systems at CCOR. This includes regular updates of systems and installation of upgrades to current systems. This position i ...
-
IT Support Specialist
2 weeks ago
Brothers International Holdings Rochester, United StatesAbout Brothers International Food Holdings, LLC: · At Brothers International, we are passionate about creating high-quality food products that enrich lives and bring people together. Our Ingredients division supplies top-quality fruit and fruit juice concentrates to a number of ...
-
Client Support Specialist
1 week ago
Global Payments, Inc. Rochester, United StatesTechnology Support receives inbound calls and works with customers to analyze and resolve software operations issues. Assists customers with data issues, report development and use, data entry and other advanced system functions. Analyze customer sof Support Specialist, Client Su ...
-
Client Support Specialist
1 week ago
Global Payments, Inc. Rochester, United StatesTechnology Support receives inbound calls and works with customers to analyze and resolve software operations issues. Assists customers with data issues, report development and use, data entry and other advanced system functions. Analyze customer sof Support Specialist, Client Su ...
-
Operations Support Specialist
1 week ago
The University of Rochester Rochester, United StatesResponsible for the Customer Service Center, the main communication hub for University Facilities and Services, serving as the central point of contact in regards to service calls, alarms, emergency response, critical and non-critical operations info Support Specialist, Operation ...
-
Behavior Support Specialist
1 week ago
Uncommon Schools Rochester, United StatesUncommon Schools is a nonprofit network of high-performing, public charter schools providing an outstanding K-12 education in historically under-resourced communities. We have proudly built schools that reflect our student population, with more than 60% of our teachers and staff ...
-
Legal Support Specialist
1 week ago
CONTACT GOVERNMENT SERVICES Rochester, United StatesLitigation Support Specialist · Employment Type: Full-Time, Mid-level · Department: Legal · CGS is looking for a Litigation Support Specialist to provide high-level secretarial and legal support to a group of attorneys. The candidate will be responsible for assisting attorneys fr ...
-
Client Support Specialist
2 weeks ago
Rochester Promotions Firm Greece, United StatesCH Promotions delivers the industry's most innovative and unforgettable client experience. We bring together products and solutions to enable businesses to build, operate, and grow their brand. We are eagerly searching for a driven and eager individual to step into our Client Sup ...
-
Behavioral Support Specialist
3 weeks ago
Innova Girls Academy Charter School Rochester, United StatesCompany Description · Innova Girls Academy Charter School is on a mission to help Rochester's girls see themselves as leaders and problem-solvers. A STEAM based school, all students will engage daily in culturally relevant project-based learning that builds confidence and a love ...
-
PC Support Specialist
3 weeks ago
BCforward Clyde, United StatesPC Support Specialist · BCforward is currently seeking highly motivated PC Support Specialist for an opportunity in Clyde, NY · Position Title: PC Support Specialist · Location: Clyde, NY · Anticipated Start Date: ASAP · Please note this is the target date and is subject to cha ...
Customer Support Specialist - Ontario, United States - Constellation Energy Generation, LLC.
Description
Overview:
COMPANY OVERVIEW
As the nation's largest producer of clean, carbon-free energy, Constellation is a company purposely-built to meet the challenges of the climate crisis. Constellation has been the leader in clean energy production for more than a decade and we are growing our company and capabilities. Now, we're accelerating, speeding our low-carbon or no-carbon power to more people in more places, day and night, providing our customers and communities with options to buy, manage and use energy as part of their decarbonization mission. The race is on to confront the climate crisis and Constellation is ready to meet the challenge. Come join us as we lead energy, together.
TOTAL REWARDS
Constellation offers a wide range of benefits and rewards, designed to help our employees thrive professionally and personally. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays and sick days; and much more.
Expected salary range of $69,300 to $77,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).
Responsibilities:PRIMARY PURPOSE OF POSITION
Provides day-to-day operational support of the service desk, workplace technologies and devices in accordance with service level agreements and business priorities. Effectively manages client engagements and service requests for both on-site and remote customers. Performs activities related to device lifecycle management such as procurement, provisioning, IMACs (install, move, add and changes), refresh and disposal as well as inventory management. Also, provides technical support for Executive/VIP clients, high profile meetings/events, video conference equipment and BU specific IT requests such as projects, restoration services, storm duty and emergency response as needed.
PRIMARY DUTIES AND ACCOUNTABILITIES
Client Relationship Management - help establish and maintain IT Client relationships which includes:
Project Support - coordinate and or execute projects involving IT resources and client engagement:
Executive Support - perform break fix, end user device service requests for VIP clients:
Business continuity and emergency response Ensures business continuity during all emergency responses:
Change Management (CM) - Support CM activities related to new or enhanced Services provided by IT.
Knowledge Management - create and modify knowledge articles to improve customer experience.
Vendor Coordination - Work with vendor partners included but not to limited escalations, escorts, etc.
MINIMUM QUALIFICATIONS
PREFERRED QUALIFICATIONS