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    Field Engineer - Chicago, United States - Transitions Group

    Transitions Group
    Transitions Group Chicago, United States

    2 weeks ago

    Default job background
    Description

    Position Description:
    Field Techs are strong in all the most common and popular networking technologies.

    In addition to strong technical aptitudes, backed by at least 1 year of in the trenches experience, this person is a good communicator and a person who can manage well when the client is in a pickle and really needs strong guidance.

    The work is everything from fixing a printing issue, to documenting a network, to replacing switches to maintain off-site backs and helping with a disaster-recovery plan to an impromptu Nerf-gun war in the office.

    No two days are the same.


    Position Responsibilities:
    Documentation of Client Networks and procedures
    Backup Maintenance
    Configuration of standard POP, SMTP & Exchange clients including Outlook
    Installation, configuration, troubleshooting and customization of MS Office Suite applications per customer's preferences
    Understanding of and ability to install, configure and test workstation hardware including video cards, NICs, sound cards, hard drives, and PDAs
    Configure file, print and remote access services
    Administration, including add/remove users and groups, configure file permissions, check event logs, configure and restore from backup
    Ability to deal effectively with stressful situations
    Ability and willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members
    Ability to provide accurate time estimates for how long a task will take
    Ability to quickly learn new technologies through the use of self-study materials and intuition
    Ability to articulate technical information clearly and simply to non-technical people
    Enjoys helping people to the extent that no problem is considered mundane, no matter how simple the solution
    Is self-motivated and can be self-directed when necessary


    Knowledge, Skills, and Abilities:
    Experience required with Windows desktop operating systems
    Understanding of TCP/IP and troubleshooting Internet connectivity
    Experience with routers and firewalls
    Experience with Terminal Services
    Understanding of relationship between switches, hubs, patch panels and connecting nodes to a network
    Understanding of DNS services
    Working Knowledge of Non Cisco Firewall Technologies - SonicWALL, Linksys,NetGear
    Working Knowledge of Wireless Technologies

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