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    Support Services Analyst - Herndon, United States - Deltek, Inc.

    Deltek, Inc.
    Deltek, Inc. Herndon, United States

    6 days ago

    Default job background
    Description

    As an Accounting Support Services Analyst, you will be helping our customers resolve their questions and issues for the Vantagepoint product through phone, chat, and email. The most successful person in this role is warm and friendly, and likes assisting others. This isn't a call center job – you will be collaborating with the customer, product engineering, product management, and senior team members to work the cases to resolution.

    As your knowledge of our product and industry grows, you will be making a difference with our customers, contributing to the smooth operation of their business. We'll provide the product and tools training and you'll be surrounded by a supportive and collaborative team.

    Confidence can sometimes hold us back from applying for a job. But we'll let you in on a secret: there's no such thing as a perfect candidate. Deltek Support is a place where everyone can grow. So however you identify and whatever background you bring with you, please apply if this is a role that would make you excited to come into work every day.

    Qualifications

  • At least 2+ years of Accounting background experience is required.
  • Previous Customer Support or Technical Support experience is required.
  • General accounting, General Ledgar and A/R experience is required.
  • Previously worked in or supported a software company is preferred.
  • Vision / Vantagepoint experience is a huge plus but not required.
  • Billing, Payroll and Multi-currency / Multi-company is a plus.
  • Excellent time management and organizational skills
  • Strong listening skills
  • Outstanding communication skills, both oral and written
  • Ability to problem solve for researching and troubleshooting customer questions
  • Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others' ideas
  • Desire to exceed customer expectations by providing world class customer service
  • Prior customer service experience a plus (and most jobs have a customer service aspect
  • Either work experience in accounting/finance or a related college degree

    • Compensation Information

    The U.S. salary range for this position is $ $ This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

    Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

    Travel Requirements

    No

    EEO Statement

    Deltek, Inc. is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

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