Seasonal Guest Relations Associate - Durham, United States - The Museum of Life and Science

The Museum of Life and Science Durham, United States

1 week ago

Part time

Description

Location
Museum of Life and Science

About the Organization
The Museum of Life and Science, one of North Carolina's top family destinations, has been a beloved Durham institution for 75 years. The Museum features 84 acres of exhibits, experiences, and outdoor exploration, including one of the East Coast's largest butterfly conservatories and a two-story science center. As an accredited zoo, the Museum is home to lemurs, black bears, endangered red wolves, and more than 140 species of live animals, butterflies, and insects. Readers of Durham Magazine, Indy Week, and Carolina Parent have repeatedly named us the top Museum in the Triangle. Charity Navigator rated the Museum, a 501(c3) nonprofit organization, 100 out of 100 the highest possible score.

Our mission is to create a place of lifelong learning where people of all ages embrace science as a way of knowing about themselves, their community, and their world. The Museum serves our increasingly diverse community with interactive and accessible experiences that build and develop lifelong connections with science, nature, and critical thinking. The Museum partners with NASA, NOAA, the National Science Foundation, Duke University, NC State University, and the University of North Carolina on many research projects and programs.

In addition to an incredible team of co-workers, the Museum provides competitive compensation commensurate with experience, as well as a full array of employee benefits for eligible positions, including a generous 403b retirement plan with employer contributions, health, dental, and vision insurance, flex-spending plans, life insurance, long-term disability insurance, paid vacation and sick leave, nine paid annual holidays, employee appreciation events, and a family membership to the Museum.

Full-Time/Part-Time
Seasonal

Exempt/Non-Exempt
Non-Exempt

Description

Do you have outstanding customer service skills and thrive in a fast-paced team environment with a high level of attention to detail and organization? We have an exciting opportunity for a Part Time Seasonal Ranger on our Guest Relations team at one of the top science centers in the country with 84 acres of indoor and outdoor exhibit space that includes homes for butterflies, bears, wolves and lemurs right here in Durham.

This is a one-of-a-kind opportunity to work in a fun-filled Museum environment, perfect for retirees and those looking to work weekends. A successful candidate has a keen interest in working with the public, works quickly, efficiently and enthusiastically in a high-volume environment, and demonstrates flexibility for optimal learning and team support. The seasonal position lasts for six months.

Responsibilities:

Facilitate positive experiences for guests in the Museum's outdoor and indoor exhibit environments
Interact with guests and share information regarding exhibits and native wildlife
Provide guests with accurate information concerning prices, programs, directions, and other questions
Monitor the Museum's exhibit areas on a regular basis and handle guest concerns and emergencies
Perform regular checks to ensure a clean, welcoming, friendly environment for guests in all areas
Greet and address groups and assist in the unloading of buses on site and off site
Assist with parking control for special events and high-traffic days as needed
Be available to assist with other guest relations needs, including support during emergencies
Be collaborative by assisting across the team with training, shift flexibility and guest support
Other duties as assigned

Actual Pay Rate: $15.00/hour

Position Requirements

At least one year of customer service experience
Keen observation skills and desire to be proactive about guest needs and experience
Strong interest in engaging children and adults of all ages through curiosity, discovery, inquiry-based and social learning
Enthusiastic and engaging attitude
Ability to respond appropriately to emergencies with provided training
Able to work a flexible schedule including weekends and occasional evenings, must have ability to arrive to work on time and follow a schedule
Able to work outside in changing weather conditions
Physically able to be on one's feet for a up to 8 hours and walk distances of up to one mile on variable terrain
Able to lift up to 30 lbs.
Valid US Driver's license

Shift
Days

Pay Range
$15.00/hour

EOE Statement
The Museum of Life and Science is committed to providing equal employment opportunities to all employees and applicants for employment regardless of race, color, religion, creed, age, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity or expression, disability, military or veteran status, or any other category protected by federal, state, or local law. In addition, we will provide reasonable accommodation for individuals with disabilities to participate in the job application or interview process, perform crucial job functions, and receive other benefits and privileges of employment. As an equal opportunity employer, we value the differences and benefits that a diverse culture brings. Join us

Category
Guest Services

This position is currently accepting applications.

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