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    Field Service Engineer - Bohemia, United States - Sartorius AG

    Sartorius AG
    Sartorius AG Bohemia, United States

    3 weeks ago

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    Description

    As the Field Services Engineer, you will be responsible for delivering the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.

    Sartorius is seeking a Field Service Engineer to join the team serving the greater Boston area The ideal candidate must reside in the Boston area or be willing to relocate to Boston.

    This is an excellent opportunity for the right candidate to join a driven and growing team self-starters, proactive, and energetic candidates who are looking to contribute with ideas, innovative thinking, and tireless actions should apply. We offer an outstanding work-life balance yet an intense, challenging, and fast-paced working environment. Your work will have a real-world impact and support you in achieving your career goals.

    The ideal candidate must reside in the Boston area or be willing to relocate to Boston.

    What you will accomplish together with us:

    • You will provide exceptional customer care and build positive relationships with customers
    • In the event of an issue, you will provide technical support to customers
    • One of your responsibilities will be to tie workflow to schedule to minimize unnecessary travel and travel to customers by ground, train, and air transportation as needed
    • You will provide training to customers on the essential use and operation of Bio Analytics instruments
    • You will perform field service, calibration, and installation of complex mechanical systems and perform preventative maintenance and field sterilizations
    • One of your tasks will be to assist with resolving IT issues related to Bio Analytics system installations. Follow all company's procedures and protocols, as well as, perform software updates/upgrades
    • You will assist in drafting documentation of process and procedure as required
    • Keep accurate records via written and paper form, keep an accurate count of parts assigned to the engineer
    • On a regular basis, you will be asked to produce timely, accurate, and detailed service reports and prepare customer-facing estimates of repairs
    • Pass along identified leads to the sales manager
    • Travel to our Ann Arbor, MI, Albuquerque, NM, Fremont, CA, and additional facilities and sites for training and conferences as needed
    • All other duties as assigned by management
    What will convince us:
    • You have completed an Associate's Degree or certifications in engineering or military training and 5+ years of proven field service experience.
    • Completion of Bachelor's Degree in mechanical engineering, biomechanical engineering, biomedical engineering, or a related field Preferred
    • You have a minimum of 3+ years of field service experience in the Bio-Pharmaceutical industry
    • You have a valid Drivers License and Passport
    • You are proficient with MS Office software, including Outlook, Word and Excel.
    We Value:
    • You are able to troubleshoot, test, repair, and service technical equipment with excellent mechanical, electrical, and IT skills
    • You have the ability to work flexible shifts and adapt to changing work schedules
    • Expect up to 25% overnight travel to support Field Service activities
    • Lift items that weigh up to 35 Kg
    • Familiarity with mobile tools and applications
    • Excellent driving record
    • Identification with our core values: Sustainability, Openness, Enjoyment
    What We Offer

    As a growing global life science company, with our stock listed on the German DAX and TecDAX , Sartorius offers a wide range of benefits:
    Personal and Professional Development: Mentoring, leadership programs, LinkedIn Learning, internal seminar offerings
    Worklife Balance: Paid vacation, sick time, corporate holidays and community service day; as well as flexible work schedules
    Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform
    Welcoming Culture: Mutual support, team spirit and international collaboration; communities on numerous topics such as "Coaching", "Agile Working" and a "Businesswomen's Network"
    Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
    Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.

    Retirement Savings Plan: 401 k (with generous company match)
    Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account
    Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women's Health, Health Advocate
    Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service

    All qualified applicants will be considered for employment without regard to race, color, religion, sex or national origin. We are also an equal opportunity employer of individuals with disabilities and protected veterans.

    Please view equal employment opportunity posters provided by OFCCP here.

    E-Verify Participation Info

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    Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide. We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment. Join our global team and become part of the solution. We are looking forward to receiving your application.

    We look forward to receiving your application.



    Sartorius is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    All employment decisions are based on valid job-related requirements.

    If you are a qualified individual with a disability or a disabled veteran and are unable or limited in your ability to use or access our website, you may request a reasonable accommodation to express interest in a specific opening. You can request reasonable accommodation by calling ext 8330 or via e-mail at

    About Sartorius

    Sartorius is part of the solution in the fight against cancer, dementia, and many other diseases. Our technologies help translate scientific discoveries into real-world medicine faster, so that new therapeutics can reach patients worldwide.

    We look for ambitious team players and creative minds, who want to contribute to this goal and advance their careers in a dynamic global environment.

    Join our global team and become part of the solution. We are looking forward to receiving your application.
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