- Acts as a change agent in order to improve performance results, provides organizational effectiveness leadership to achieve department goals (people/process/technology).
- Responsible for a team of Health Navigators and Community Health Advocates that focus on high quality patient care and other high member touch programs.
- Collaboratively works across multiple business areas to obtain agreement from all impacted parties when addressing cross functional organizational problems.
- Partner with Manager, Care Management to ensure team readiness for new program implementations with the goal of ensuring all members have access to the right care, at the right time, and at the right benefit at the right price on their effective date and all operational metrics are within agreed upon service levels.
- Maintain training and learning development plan for team. Ensures ongoing business process management using continuous process improvement practices, and implementation of technology to drive greater efficiency, productivity and customer experience.
- Responsible for key Care Management metrics related to compliance and contractual obligations by ensuring teams are within compliance in accordance to regulatory requirements.
- Maintains staffing and development of team.
- Reviews results from key performance indicators and adjusts accordingly.
- Bachelor's degree required.
- 2-3 years' experience successfully managing people.
- 5+ years' combined experience managing programs, change initiatives, and/or CMS and DHCS audits and regulatory compliance.
- Experience in care management at a health plan or similar health care organization.
- Strong independent judgement, critical and analytical thinking, and problem-solving skills required.
- Experience with Microsoft applications and data analytics software.
- LCSW or degree in Social Work strongly preferred.
- You are passionate about improving the healthcare experience and want to be part of the Altais mission.
- You are bold and curious- willing to take risks, try new things and be creative.
- You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
- You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
- You co-create, knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
- You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.
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Supervisor, Outpatient Care Management - Oakland, United States - Altais Health Solutions
Description
Job Description
Job DescriptionAbout Our Company
At Altais, we're looking for bold and curious clinicians and innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, advanced care providers, patients, and the clinical community. At Altais, we're building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include Brown & Toland Physicians, Family Care Specialists and Altais Medical Groups.
About Your Team
Are you looking to work with a high performing, fast growing and dynamic Care Management team? We are 4,000+ physicians, working in over 40 cities throughout California, caring for more than 500,000 patients. If you are passionate about reshaping healthcare and want to work for a mission driven organization where new ideas and innovation are valued, then we would like to meet you.
About Your Work
Join our Health & Innovation team as a Supervisor, Outpatient Care Management where you'll lead a team of Health Navigators and Community Health Advocates supporting care management programs advocating for high quality patient care.
You will focus on
The Skills, Experience & Education You Bring
You Share our Mission & Values
Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate's starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.
The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate's qualifications, skills, experience, and geographic location. This base pay range is specific to California and can vary based on Bay Area, Metro LA, and Greater California regions which may not be applicable to other locations.
Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our 'CPRA Privacy Notice for California Employees and Applicants' to learn how we collect and process your personal information when you apply for a role with us.
Physical Requirements:
Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.
External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.
Supervisor, Outpatient Care Management professionals in Oakland
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Courtney Hughes
Executive assistance/ clerical operations