Social Host - Portland, United States - Guardian Management

Description

Job Description

The Social Host is a hospitality role consisting of equal parts leasing agent, resident advocate, and community connector. The primary purpose of this position is to create a warm and welcoming atmosphere for residents and prospects, oversee welcome tours, assist with tasting and maker experiences and engage with guests to reveal the remarkable experience the property has to offer.

The Social Host will conduct the day-to-day leasing activities for the property and maintain positive resident and prospective relations. This includes ensuring good physical appearance and maintenance upkeep of vacant units, coordinating cleaning and repairs of vacant units with Community Manager and Maintenance Staff, leasing in compliance with applicable government programs for the property, always adhering to Fair Housing and Landlord Tenant Laws, and completing all required paperwork and reports on time. Must have a minimum of two years of experience in customer service.

Compensation: $25/hour + benefits

Benefits: Medical/Vision/Prescription Insurance, Dental Insurance, Medical/Dependent Care FSA, Life/AD&D Insurance, Employer-matched 401-K, PTO, Paid Holidays, Employee Assistance Program.

Schedule: 40 hours / week, days and hours may vary.

Saturday-Wednesday, 9:00AM - 6:00PM or 12:00PM - 9:00PM

Wednesday-Sunday, 9:00AM - 6:00PM or 12:00PM - 9:00PM

Guardian provides a culture in which employees are encouraged to learn new skills and develop their existing strengths. Upward mobility is a reality here We provide ample training and opportunity for anyone who desires to take their property management career to the next level

Minimum Qualification Requirements

The requirements listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

• High school diploma or GED.
• Prior experience in upscale residential leasing, hospitality, travel, retail, food, and/or event production roles.
• Exceptional interpersonal and communication skills (written and verbal).
• Extremely personable and welcoming personality.
• High tuned empathy and emotional intelligence.
• Excellent attention to detail and organizational skills.
• Possess strong technology, internet and general computer use skills and willingness to learn new programs as needed.
• Ability to multitask and remain calm under pressure.
• Strong logistical multi-tasking and arranging capabilities.
• Outgoing and friendly personality with a genuine passion for creating positive social experiences.
• Flexible availability to work some evenings, weekends, and holidays as needed.
• Ability to speak, read and write in English.
• Ability to complete company training requirements for this position within pre-determined deadlines and attend other training sessions as required.

Preferred Qualifications

The qualifications listed below are representative, but not exclusive of the knowledge, skill and/or ability required.

1. Strong mathematical skills.
2. Comfortability with social media platforms, willingness to manage property social media as needed.

Essential Functions

To perform this job successfully, an individual must be able to perform each essential function satisfactorily with or without reasonable accommodations.

• Always represent Guardian in a positive and professional manner.
• Support Community Managers efforts to ensure that the company's efforts fully meet and exceed property management obligations.
• Work in compliance with all local, state, and federal laws (Fair Housing, Landlord Tenant Laws, OSHA, etc.).
• Be the face of the brand, epitomizing our reputation for hospitable service and creating a social center of gravity at the heart of the neighborhood
• Greet every visitor with warm approachability and sincere inquiry
• Guide prospective residents through tours with expert knowledge that speaks to their needs and provides helpful ease
• Assist event director with the execution of on-property programming across various outlets
• Develop name-basis relationships with residents and locals where possible
• Actively facilitate introductions between and among residents; drive social connection
• Cultivate and manage relationships with lobby and retail partners
• Maintain knowledge base of local, known, and lesser-known Portland destinations and activities to share with residents
• Collaborate with marketing and social media teams to integrate local knowledge and an influential Social Host voice into brand content and engagement
• Greet and tour prospects, and answer questions about the property in accordance with Fair Housing laws.
• Record all telephone and in-person visits on appropriate reports and file guest cards according to company established procedures.
• Communicate the features and benefits of community and apartment units to identify a match with potential residents.
• Inspect model unit and available "market ready" units and communicate related service needs to the Community Manager.
• Keep the model unit in condition to show and assist with the coordination of requests for repairs and maintenance.
• Regularly inspect property and vacant apartments.
• Have a thorough understanding of rent charges, lease issues and other tenant concerns.
• Complete application with prospect and secure deposit in accordance with the company procedures, property programs and Fair Housing requirements.
• Update availability report, process applications for approvals, submit processed applications to the Community Manager for approval and follow up with applicant regarding status.
• Negotiate move-in date and make sure unit is ready by this date. Secure resident signature(s) on appropriate paperwork prior to move-in and orient new residents to the community.
• Assist in monitoring/distributing renewals and following up on renewal notices, following company and Fair Housing guidelines.
• Administer leasing efforts including reviewing all tenant billings, analyzing lease clauses, preparation of vacancy reports, enforcing tenant compliance and performing landlord obligations including the collection and deposit of rent payments. Identify leasing prospects and respond to routine leasing inquiries.
• Manage resident relations by presenting information, responding to questions and concerns, and communicating effectively especially in emergency and inflammatory situations.
• Follow confidentiality guidelines for all resident, property, owner, and Guardian information at all times.
• Accurately record time worked, adhere to time keeping guidelines daily.
• Establish and maintain collaborative working relationships between departments and with coworkers.
• Constantly strive for improvements in work process and results to better meet resident needs, ownership goals and objectives, and company standards and expectations.
• Other duties as assigned by the Community Manager or Portfolio Manager.

Guardian – Company Description

Guardian is a developer, owner, and operator of multifamily properties, providing innovative real estate solutions dedicated to community and housing for all. Based in the Pacific Northwest, our customer-focused team is committed to supporting and lifting the communities we serve. Since 2002, Guardian has developed or acquired 11,000 multifamily units and 350,000 square feet of commercial space. With more than 350 team members, our management portfolio consists of 110 communities across four states.

The Guardian Experience – Our People

Property Management is our strength. People have always been our passion. Our team is, and has always been, actively engaged in superior real estate management and enhancing the communities in which we live and work. In this economy, companies come and go. As a third-generation, family owned firm, Guardian's growth and stability has evolved the company into a leading Pacific Northwest real estate management and investment firm.

Guardian Offers

In addition to competitive salaries, 401(k), Paid Time Off and paid Holidays, we offer a culture in which individuals work and participate in collaborative team environments and are encouraged to continue to grow both professionally and personally.

AAP/EEO Statement

This institution is an equal opportunity provider and employer.

If you wish to file a Civil Rights program complaint of discrimination, complete the USDA Program Discrimination Complaint Form, found online at , or at any USDA office, or call to request the form. You may also write a letter containing all of the information requested in the form. Send your completed complaint form or letter to us by mail at U.S. Department of Agriculture, Director, Office of Adjudication, 1400 Independence Avenue, S.W., Washington, D.C , or by fax at