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    Customer Care Coordinator - Dallas, United States - Reddy Ice

    Reddy Ice
    Reddy Ice Dallas, United States

    1 week ago

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    Description

    **Customer Care Coordinator (Long-Term Contract)**

    Office . Dallas, TX . Full time . 03/03/2022 Select the social media channel to share the Customer Care Coordinator (Long-Term Contract) job posting on:

    Location: Dallas, TX **POSITION PURPOSE:**

    The role of the Customer Care Coordinator is to develop customer relationships to increase customer loyalty and interact with customers in an efficient and professional manner.

    The Customer Care Coordinator is responsible for answering incoming calls from customers, answering inquiries and questions, handling complaints, troubleshooting problems and providing information that ultimately resolves the request. As this environment is fast paced, you must be able to work under pressure and accurately process a high volume of calls on a daily basis and follow up with the request until it is resolved.

    You will be expected to provide the highest level of customer service in a friendly and helpful manner. This position requires an eye for detail and the ability to adapt to changing workloads and requests.

    **RESPONSIBILITIES:**

    Inbound and outbound call management in efforts to satisfy the customers queries with the best knowledge & expertise

    Process orders in system

    Accurate and timely follow up for internal and external customers

    Ensure Customer Service levels are met or exceeded

    Identify, research, and resolve customer issues using the various methods

    Complete call logs and reports as needed

    Work in collaboration with internal and external customers to ensure appropriate standards are outlined and implemented

    May be required to perform miscellaneous tasks to provide additional support to the organization

    Proactively identify trends from customer contacts and review with manager

    **SKILLS:**

    Strong Customer Service Skills

    Proven ability to work cooperatively as a member of a team as well as work independently to achieve goals and targets

    Ability to follow through on requests and successfully close issues

    Proven ability to maintain accurate and detailed records

    Excellent oral and written communication skills

    Demonstrated creative problem-solving skills

    Prepare special reports upon request

    Adhere to the Code of Business Ethics

    Conduct oneself with honesty and integrity above all else. Commit to the highest ethical standards

    **EDUCATION AND EXPERIENCE:**

    Associates or Bachelors Degree preferred but not required 1-3 years experience in Customer Service Knowledge of inbound/outbound call center processes Basic computer skills including Excel, Word, & Outlook CRM preferred but not required

    **WORKING CONDITIONS/PHYSICAL REQUIREMENTS:**

    This position works in a typical office environment, is generally sedentary, and uses computers, calculators, phones, and other office equipment. Work is conducted in a fast-paced, rapidly changing environment. Flexible Schedule with weekends and evenings rotation as needed. Overtime may be required.

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