- Deliver a best-in-class microbiology system by driving the addition of serviceability features
- Develop creative and effective support strategies to enable attainment of revenue goals
- Support new product introductions to the market to ensure product success, high field associate engagement, and customer satisfaction
- Incorporate Voice of Customer (VOC) and Voice of Service (VOS) during New Product Development, Design Changes, documentation updates, and reliability improvements
- Represent the Service organization in cross-functional discussions alongside R&D, Product Management, etc. to ensure Design for Service goals are achieved
- Bachelor's degree in engineering, science, medical technology, clinical laboratory science, or related technical field AND a minimum of 5 years of relevant experience in a medical device or related industry, OR Master ́s degree with 3+ years of relevant experience
- Extensive knowledge of medical diagnostics field service processes
- Able to effectively communicate complex concepts to non-technical team members
- Must be willing to travel internationally and domestically up to 25% of the time
- Laboratory diagnostics new product development and launch
- Beckman Coulter's Innovation Development Process (InnovationDP or IDP)
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Technical Support Engineer, Global Product Technical Support, Microbiology New Product Development - Sacramento, United States - Danaher
Description
At first glance, you'll see that for more than 80 years we've been dedicated to advancing and optimizing the laboratory to move science and healthcare forward. Join a team where you can be heard, be supported, and always be yourself. We're building a culture that celebrates backgrounds, experiences, and perspectives of all our associates. Look again and you'll see we are invested in you, providing the opportunity to build a meaningful career, be creative, and try new things with the support you need to be successful.
Beckman Coulter Diagnostics is proud to work alongside a community of six fellow Diagnostics Companies at Danaher. Together, we're working at the pace of change to improve patient lives with diagnostic tools that address the world's biggest health challenges. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time.
The Technical Support Engineer, GPTS, Micro NPD for Beckman Coulter Diagnostics is responsible for being the voice of Global Field Service in collaboration with multiple teams to create a best-in-class next generation system for Antimicrobial Susceptibility Testing.
This position is part of Global Product Technical Support (GPTS), and is ONSITE at our location in Sacramento, CA .
You will be a part of the Service and Support team and report to the Senior Director, Global Service Microbiology responsible for impacting the design and ensuring the successful launch of new systems. If you thrive in a multifunctional, innovative role and want to work to build a world-class New Product Development (NPD) organization—read on.
In this role, you will have the opportunity to:
The essential requirements of the job include:
It would be a plus if you also possess previous experience in:
The salary range for this role is This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. We may ultimately pay more or less than the posted range. This range may be modified in the future.
This job is also eligible for bonus/incentive pay.
We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.
Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, benefits, or any other form of compensation and benefits that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.
#LI-AP1
#LI-Onsite
At Danaher we bring together science, technology and operational capabilities to accelerate the real-life impact of tomorrow's science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life. Our global teams are pioneering what's next across Life Sciences, Diagnostics, Biotechnology and beyond. For more information, visit .
Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
The EEO posters are available .
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at to request accommodation.
Technical Support Engineer, Global Product Technical Support, Microbiology New Product Development professionals in Sacramento
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Gabriela Marble
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