- Meet and greet guests
- Oversee Revel Inventory
- Manage and develop client referrals, walk-ins, and tours
- Respond to guest requests professionally and in a timely manner
- Responsible for responding to client surveys
- Manage housekeeping staff and quality of cleanings
- Conduct pre-move in calls to clients checking into the property
- Monitor the quality and condition of the apartments & buildings
- Maintain building relationships
- Manage quality of inspections, warehouse exchanges, and cleanings at the property
- Assist with ensuring household inventory and storage is organized and stocked
- Communicate with property management for timely maintenance and repairs
- Process customer service Inquires and additional requests
- Manage guests' arrival and check out process
- Process guests move-in instructions and orientation process
- Troubleshoot and process customer service requests
- As needed process after-hours emergencies, including those from call center and ER coverage
- Perform apartment inspection, following company process
- Perform apartment light maintenance as needed
- Perform and follow process of apartment key, parking, and access device control
- Ensure residents are following property rules
- Provide coverage for team members as needed
- In Churchill managed buildings, ensure public areas are clean and presentable for guests.
- Ensure offices are kept clean and organized.
- When scheduled, provide support at other local offices or buildings within in the market.
- Assist with cable repair appointments as scheduled.
- Assist guests with storing their luggage as well as delivering to a unit upon request.
- Assist with additional customer service and building operation tasks as they arise.
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Guest Experience Manager - Washington, United States - Churchill Living
1 week ago
Description
ROLE AND RESPONSIBILITIES
Hours/Days: Rotating Schedule 5 days a week off 2 days during the week 8:00am to 5:30pm. Additional hours as needed. Weekends, legal and company holidays
*After hours emergency on call: Must be available to physically assist guest if necessary.
