- Receive and make inbound/outbound calls from customers and sales representatives regarding inquiries, order status, application of products and pricing.
- Maintains a reciprocal support relationship with the sales organization.
- Responsible for order management, which can include: sales order processing, validation and completion of necessary paperwork to issue Return Good Authorizations (RGA), verifying pricing, and verifying inventory levels.
- Responsible for maintaining accurate customer billing, shipping and pricing records.
- Interfaces with key departments in support of order management processes.
- Maintains service excellence by adhering to the Quality Assurance program guidelines.
- Provides feedback regarding potential process improvement ideas.
- Other responsibilities as needed and assigned.
- Typically requires a minimum of 3 years of related hands-on experience and bachelor's degree or professional certification in a related discipline, or equivalent combination of education and experience.
- At least 3 years of customer service experience in a healthcare related field.
- Previous experience with Salesforce or similar CRM is preferred.
- Previous experience supporting sales, service and customer operations is highly desired.
- High ability to prioritize, engage with, take direction from and balance multiple functions and stakeholders is essential.
- Strong organizational, analytical and problem-solving skills required.
- The ability to accurately handle complex processes and multi-task in a fast-paced environment.
- Medical, Dental, and Vision insurance
- Generous PTO policy
- Paid Parental Leave
- Paid Holidays
- 401k Plan (with a generous employer match)
- Life Insurance (company paid)
- Short-Term & Long-Term Disability Insurance (company paid)
- Employee Wellness Program (company paid)
- Employee Assistance Program (company paid)
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Sales Support Representative - West Valley City, United States - SCIENTIA VASCULAR INC
2 weeks ago
Description
Job Description
Job DescriptionAbout Scientia Vascular:
Our mission is to save lives Scientia Vascular is a leading innovator and manufacturer of endovascular medical devices. We use micromachining and microfabrication processes to manufacture products that provide physicians with enhanced performance for optimal outcomes for their patients.
Position Summary:
Primarily responsible for accurately processing and documenting all customer disposable orders and product complaints. The ideal candidate will have excellent attention to detail and written and oral communication skills.
Responsibilities:
Requirements:
Key benefits we provide:
Starting annual salary range: $70,000 - $86,000
Location: 2460 S 3270 W, West Valley City, UT This is an onsite position with ability to work from home on occasion.
Job type: Full-time, Exempt
Commitment to Equal Opportunity:
The Scientia Vascular culture is centered on the principles of equal opportunity for all employees. Consistent with our culture, all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, family status, marital status, sexual orientation, national origin, genetics, disability, age, or veteran status, or any other non-merit based or legally protected grounds.
Visit our website and learn more about us at .
