Senior Customer Experience Strategy - New York, United States - Blue Apron

Description

**Senior Customer Experience Strategy & Operations Analyst**

at Blue Apron New York, New York **THIS IS BLUE APRON**

Chefs around the world wear blue aprons when learning to cook, and for us it has become a symbol of lifelong learning. Our highly motivated group of food enthusiasts are inspired to work on complex business problems with creativity and passion, always looking to learn something new. We take preparation seriously, embrace a spirit of excellence, and put in the extra effort in everything we do. We are thrilled to be part of our customers lives, cooking and creating experiences in their home kitchens.

****WHO'S IN THE KITCHEN****

The Strategy Analyst for Customer Experience will be responsible for developing and executing strategic initiatives to build the best-in-class experience for our customers. Reporting to the Senior Manager of CX Strategy, the ideal candidate will be a sharp analytical thinker who excels in a collaborative, high-energy, fast-paced environment. This individual will work cross-functionally to generate and/or drive broad ranging strategic initiatives, evaluate CX growth opportunities, and execute operational enhancements.

**WHAT'S ON THE MENU**

Partner with cross-functional stakeholders to launch corporate initiatives and ensure operational preparedness of CX operations

Lead execution and implementation of strategic initiatives focused on enhancing the customer experience and delivering on roadmap objectives

Manage voice of the customer program to analyze and share customer feedback and sentiment across the business

Identify opportunities to drive revenue and improve operational efficiency within the CX support team and build supporting business cases

Analyze performance data, measure impact to customers, and generate actionable insights based on trends

Launch new support channels and manage ongoing improvements to CX operational processes and platforms

**NECESSARY INGREDIENTS**

3+ years of professional experience in management consulting, investment banking, or corporate strategy required customer experience background is preferred

Proven ability to track, prioritize, and drive multiple projects to success

Strong background in business and financial analysis, with ability to utilize data and metrics to understand trends and identify opportunities

Self-starter who works independently and can manage fast-paced, changing priorities

Excellent oral and written communication and presentation skills

Fluency in Microsoft and Google Suites

Passion for food, cooking, and hospitality

***Blue Apron provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetics, marital status or veteran status. In addition to federal law requirements, Blue Apron complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.***

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