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Albuquerque

    Field Service Coordinator - Albuquerque, United States - Talent Strategy

    Talent Strategy
    Talent Strategy Albuquerque, United States

    3 weeks ago

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    Description

    Job Description

    Job Description

    Position: Field Service Coordinator

    Pay: $20-$32/hour

    Shift: 1st (Full-time)

    Location: Albuquerque, NM

    Experience working with, dispatching, and coordinating field service technicians is required

    Responsibilities:

    • Receive and process service requests from clients, sales, and management via phone, email, or online portal.
    • Communicate with vendors to confirm timely delivery of materials, rental equipment, or sub-contractor support, communicate updates on service status, and address any concerns to customers and management.
    • Provide administrative support to the service department, including maintaining files, creating purchase orders for all branch purchase job and non-job related, processing invoices, Schedule service jobs and projects and assign technicians based on availability and expertise.
    • Communicate with clients to confirm appointments, provide updates on service status, and address any concerns.
    • Coordinate with technicians to ensure they have the necessary equipment and materials to complete service tasks.
    • Monitor service activities to ensure they are completed on time and meet safety and quality standards while ensuring proper customer experience and profitability.
    • Track and document service requests, including client information, service details, and resolution outcomes.
    • Collaborate with other departments, such as sales and operations, to coordinate service activities and support business objectives.

    Qualifications:

    • A bachelor's degree in business administration, customer service, or a related field is preferred. Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and experience with ERP and CRM software.
    • Excellent communication and interpersonal skills, with the ability to interact effectively with clients and colleagues.
    • Strong organizational skills and attention to detail, with the ability to manage multiple tasks and priorities.
    • Ability to work independently and collaboratively in a fast-paced environment.
    • Flexibility to adapt to changing priorities and handle unexpected challenges.
    • Knowledge of service management principles and best practices preferred.

    Benefits:

    • Vision
    • Medical
    • Dental
    • Retirement

    #ALLJOBS

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