Assistant Security Manager - Minneapolis, United States - Minneapolis Public Housing Authrority

Description

Job Description
Internal Close Date: May 2, 2024

Grade Level: S-1

Salary: $76, ,922 per year

Note: Starting pay rates are ultimately determined by the scope of the position, the candidate's relevant experience, and internal equity. New employees typically start in the lower half of range, but experts in their field may be considered for starting pay rates in the top half of the range.

Department/Location: Operations / 1001 N. Washington Ave

Summary

The primary purpose of this position is to assist the Security Manager and MPHA's Security Program to maintain a safe and secure environment in preserving MPHA's $600,000,000 value of assets for the benefit of MPHA residents and the City of Minneapolis. The Assistant Security Manager will assist in the implementation of MPHA policies and procedures, and in managing day-to-day operations to contribute to the overall success of security and safety activities. Assists with crime investigations, lease violations, safety hazards and other incidents that have occurred on MPHA properties. Works closely with local and federal law enforcement and assists with providing ongoing security training to all employees, residents, and other program staff members. Manages Security Department when Security Manager is unavailable. Must have ability to work variable and/or rotating shifts, which include nights, weekends, and holidays.

All activities must support the Minneapolis Public Housing Authority's ("MPHA" or "Authority") mission, vision, and values.

Essential Duties and Responsibilities

The position duties and responsibilities listed below describe the general nature and scope of work. Other responsibilities, duties and skills may be required and assigned, as needed.

• Coordinates security and safety training activities for MPHA and security staff members, contractors, and residents.
• Works with and assists law enforcement entities to maintain the safety and security of MPHA properties, residents, and staff.
• Responsible for preparing detailed, accurate reports including incident, accident, or personal injury reports that occur on or near MPHA properties. Assists and/or completes incident investigations, as directed by Security Manager, MPHA management staff, requests from law enforcement or other MPHA senior officials.
• Works with the security guard vendors' supervisors to oversee guards including motivating, leading, and scheduling the team. Reports any issues with Officers to the vendor and Security Manager.
• Works with the Security Manager to conduct interviews of new security staff. Provides additional training for security officers to familiarize staff with MPHA properties, policies, and procedures. Conducts investigations and ensures officers are following MPHA post orders, police orders and security procedures.
• Follows up on Officer's reports and concerns ensuring the safety of tenants, guests, and staff members.
• Assists officers and works at special events including conducting crowd control, VIP protection and other safety needs.
• Works with Security Manager to prepare presentations for security improvement plans and assists in creating policies and procedures.
• Enforces MPHA rules and policies, HUD guidelines, and state and local laws and statutes. Utilizes quick decision-making skills and exhibits sound judgment acting in accordance with MPHA security policy, procedure and state and local statutes.
• Deters criminal or destructive behavior by maintaining a highly visible patrol presence on MPHA properties. including regular patrols of properties, parking areas and all areas owned by MPHA.
• Consistently provides outstanding internal and external guest/customer service. Responds and appropriately handles life threatening emergencies or incident calls as directed. This may include, but is not limited to, medical emergencies, combative or disorderly guests, intoxicated persons, addressing persons committing illegal acts, and motor vehicle accidents.
• Ensures proper radio traffic keeping Dispatchers and Supervisors informed of all pertinent incidents and activities according to department guidelines.
• Requests Police, Fire or EMS services as necessary.
• Ensures that the team follows security and privacy laws and standards.
• As needed, attends resident council meetings at MPHA properties to check on the security needs of the residents.
• Performs various tenant relations activities, including but not limited to assisting in presenting information for tenants on loss prevention, safety, assisting in disorderly incidents, participating in other safety awareness and security programs.
• Monitors safety awareness practices among MPHA staff, tenants, guests, and contractors. Promptly identifies and reports any hazardous conditions.
• Assists with security projects regarding the safety and security of MPHA properties and tenants. Including but limited to suggestions for security equipment, recommendations of new security technology, cameras, and other security needs.

Behavioral Competencies

MPHA expects all employees to exhibit the following behavioral skills:

Customer Service: Meets/exceeds the expectations and requirements of internal and external customers; identifies, understands, monitors, and measures the needs of both internal and external customers; talks and acts with customers in mind; and recognizes working colleagues as customers.

Commitment: Sets high standards of performance; pursues aggressive goals and works hard/smart to achieve them; strives for results and success; conveys a sense of urgency and brings issues to closure; and persists despite obstacles and opposition.

Effective Communication: Employee is prepared, clear, concise, and organized in all facets of communication in order to fully establish understanding. Actively listens and understands the audience to adapt message appropriately. Communicates information with appropriate personnel in a timely manner.

Teamwork: Balances team and individual responsibilities; exhibits objectivity and openness to others' views; gives and welcomes feedback; contributes to building a positive team spirit; puts success of team above own interests; supports everyone's efforts to succeed.

Initiative: Proactively seeks solutions to resolve unexpected challenges. Actively assists others without formal/informal direction. Possesses the capacity to learn and actively seeks developmental feedback. Applies feedback for continued growth by mastering concepts needed to perform work.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The work environment requires a demonstrated ability to interact effectively with persons from diverse economic, social, and ethnic backgrounds, including new immigrants, limited English language proficiency clients, and clients with a variety of mental health issues and other disabilities.

Combination of office environment and Authority properties. This position will be subjected to periodically handling potentially dangerous or contentious crisis situations with volatile MPHA residents and/or the public. The noise level in the office environment is usually moderate. Work on Authority properties may cause the employee to experience a range in temperatures and other weather conditions. The noise level may be loud, and the environment may be more hazardous than a standard office environment, including exposure to smells, dust, pests (bed bugs, cockroaches, mice), mold, clutter, deceased persons, bodily fluids, post fires, cigarettes, illegal drugs, criminal activity, sewage, and floods. This position may be required to work with contractors as well as Authority residents.

Experience and Skills
Education and/or Experience

Bachelor's degree in law enforcement, business administration or related field and a minimum of 1 year of experience with security management. An equivalent combination of education and experience may be considered. Must be able to obtain a Security License/Use of Force certification in the state of Minnesota and become CPR & AED Certified within six months of hire.

Working knowledge of state and federal criminal justice statutes and law enforcement procedures preferred. Law Enforcement Skills training preferred.

Must possess demonstrated leadership, supervisory, teamwork and mentoring skills. Ability to calmly respond to multiple critical events and critical situations making sound decisions, directing, and coordinating staff, and effectively utilizing people and resources during crisis situations; Must demonstrate ability to foster and develop cooperative relationships with local law enforcement.

Must possess ability to enforce policy and procedure with empathy and compassion for the vulnerable population served. Must possess knowledge of how stressors and security concerns impact residents, as well as be able to problem solve, manage, and resolve conflicts and de-escalate dangerous situations.

Must have project management experience with ability to organize and prioritize multiple deadlines, and multiple projects of various sizes.

This position requires the possession of a valid MN driver's license and requires use of a personal vehicle and evidence of individual automobile insurance coverage, or the ability to be insurable under the Authority's automobile insurance plan at the standard rate. Must pass a criminal history background check.

Technical Skills

To perform this job successfully, the employee should have strong computer skills, including MS Word, Excel, Outlook, and possess camera and security system knowledge. Must have the ability to learn other computer software programs as required by assigned tasks.

Demonstrated understanding of Security and Safety technology for high-rise building maintenance and systems.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

To perform this job successfully, the employee will have periods of frequent and sustained walking and extensive use of hands and arms. Daily movements include sitting; standing; reaching and grasping; stooping/squatting, operating computers, and other office equipment; moving about the office and out in the field; and attending onsite and offsite meetings. The employee must be able to exchange information in person, in writing, and via telephone. The employee must occasionally transport up to 50 pounds and be able to wear uniform requirements/gear with weight up to 20 lbs.

Job Benefits
The Minneapolis Public Housing Authority also offers an excellent benefits package that includes: Medical and Dental Insurance; Retirement plan; 457 deferred compensation plan; Group term life insurance (and optional term life insurance plans for family members); Long term disability insurance; paid sick leave; paid vacation leave; 12 paid holidays per year; tuition reimbursement program.