Assistant Manager - Beachwood, United States - Orangetheory - Franchise #0279

Orangetheory - Franchise #0279 Beachwood, United States

1 week ago

Description

Job Description

Job Description
Change Lives. Passion. Leadership. Community

Sales Assistant Manager (ASM) Job Description

As an Assistant Studio Manager, you will be responsible for providing leadership and assisting the Studio Manager with delivering daily direction to the sales and group personal training teams.

As part of the leadership team for the sales function, the ASM must assist with lead generation / marketing strategies to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle.

In addition to driving new business acquisition, this role is equally focused on member retention. This leader must pose a high caliber approach to accountability, collaboration, and positivity. The ASM works hand-in-hand with the Studio Manager to ensure excellence in customer service, operations and studio performance.

JOB DUTIES INCLUDE:
Model the Daily Production Model (40+ contacts, 10 appointments, 4 intros, 2 sales)
Assist with onboarding, training and coaching the sales team
Maintain a strong understanding of all promotions and studio events
Be able to deliver timely feedback to all team members
Contribute to a high energy culture with the ability to motivate self and others
Responsible for assisting SM with managing inventory, facilities, and other studio needs
Attend all staff meetings and work with SM to lead a section each meeting that aligns
with ASM development plan
Ensure that all front desk systems are followed such as Member Check-in, Telephone

Inquiries, 30 Second Pitch, Intro Booking, New Join Onboarding, Lead Management, New Join Journey, Late Cancel/Early Cancel, Cancellations, Freezes, Promotions Terms and Conditions, etc.

Contribute to the studio in additional aspects: social media, community wall, retail wall, monthly newsletter, refer & receive, local studio incentives, event planning etc.

OPERATION DUTIES INCLUDE:
Work full-time 30+ hours per week
Compliance and adherence to OTF Business Policies for daily studio operations
Ensure OTF branding through consistency and continuity in all actions and uniform adherence.
Provide and maintain the highest level of customer service
Provide effective decision-making regarding customer service issues
Help to maintain cleanliness of facilities
Step in as the Manager on Duty when SM is out of business
Assist SM with cancellations, suspensions, upgrades, downgrades, help desk tickets,
decline list, reconciling unpaid visits, and general administrative tasks [assistance as needed and determined by SM].

Take full ownership of member retention:
new join follow ups, first-time guest calls, milestone recognition, in-studio events, etc.

JOB QUALIFICATIONS:
Minimum Sales experience: 1-3 years required
Minimum Customer Service experience: 3-5 years required
Minimum Management experience: 1-3 years preferred
Must have strong interest in further growth within the Franchise
Must possess a positive, can-do attitude with leadership qualities
Strong work ethic, integrity, professional demeanor
Grammatically correct with excellent verbal and written communication skills required
Ability to work and function in a team environment
Flexible work schedule, ability to cover where needed, weekend availability
Health and Fitness minded people with a passion for fitness

Specific job duties and selection requirements vary between Orangetheory studio locations, and more details can be provided by the studios hiring manager if you are selected to move forward in the interview process.

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