- Uphold and enforce company policies, procedures, and standards with residents and their guests.
- Ensure that access to the property is effectively monitored and facilitated while on duty.
- Interact with residents, including greeting them, and providing assistance when needed.
- Assist residents with any questions they might have regarding the property or local accommodations.
- Provide residents with a list of services that can be utilized while living at the property and additional services that they can take advantage of locally. Ensure these services are all up to date.
- Ensure that all package deliveries are signed for and kept in the hold room until collected by the resident.
- Notify residents when they receive dry cleaning or packages via email
- Enter any work orders requested by residents this 1 hour of receipt of a resident work order.
- Provide critical feedback from residents or guests to management within the same shift via email.
- Walk the amenity floor every 2 hours to ensure that the spaces are being maintained and completing a log on a daily basis.
- Monitor the entire Property for security risks, this will include using the camera system and walking the grounds
- Ensure that the entrance and the lobby are clean at all times of being on duty, light cleaning will be required throughout the shift.
- Ensure that all light bulbs are replaced in the lobby and elevator area.
- Ensure that curb appeal is being maintained per company standard. Sweeping and picking up debris on the street will be required on a daily basis.
- Work alongside management, to assist with the implementation of and supporting resident functions/events
- Attend staff meetings and complete virtual trainings as required or requested
- Assist management with passing out notices
- Ensure common areas are cleaned and organized.
- Other duties as assigned by Property Management
- Anything about greeting prospective tenants, helping with leasing inquiries, greeting guests, etc
- Excellent written and verbal communication skills.
- Industry best customer service skills
- Experience with Microsoft Office products.
- Ability to utilize Internet and email
- Knowledge of basic office equipment such as scanners, multi-line phones, smartphones/cell phones, cameras & tablets
- Ability to make good judgments and quick decisions both mechanically and based on the property's best interest
- Excellent time management and problem-solving skills
- Integrity and ability to work independently
- High school diploma
- Excellent customer service skills
-
Concierge
1 week ago
Alamo Drafthouse Cinema Chicago, United StatesCompensation Range: · $ $15.80 · The Concierge is a hospitality guru who is guest-focused, flexible, and knowledgeable about movies. They make sure every need is taken care of, they share the excitement of our specialty programming with our guests, and help keep our facilities in ...
-
Concierge
2 days ago
Fernwood Property Management Chicago, United StatesThe Concierge position is an essential component of the operations team and will perform vital duties pertaining to the daily running of the building. Overview of duties include but are not limited to: providing prompt and courteous service to residents, processing and following ...
-
Concierge
2 days ago
AllSet Turnover by RedAwning Chicago, United States**What we offer**:We offer PTO, Sick Time, 10 paid holidays, medical (up to 75% employee), dental, and vision. Office amenities include a fully stocked kitchen with snack and beverages and Sonos surround sound to listen to some great tunes. · **Who we need**: A quick-thinking, or ...
-
Residences Concierge
1 week ago
Marriott International, Inc Chicago, United States**Número de Empleo** · **Categoría de Empleo** Rooms & Guest Services Operations · **Ubicación** Ritz-Carlton Chicago Residence, 118 East Erie Street, Chicago, Illinois, United States VER EN MAPA · **Horario** Full-Time · **¿Ubicación remota?** N · **¿Reubicación?** N · **Tipo d ...
-
Admissions Concierge
1 week ago
Belhaven Nursing & Rehabilitation Center Chicago, United States**We are looking for an Admissions Concierge** · **Belhaven values quality care as well as a productive, rewarding workplace culture.** · **Our comprehensive benefit package includes Excellent Pay, Tuition Reimbursement, Paid Vacation Time, Paid Sick Time, Group Health Insurance, ...
-
Concierge Associate
3 days ago
Trinity Property Consultants Chicago, United StatesAt Trinity Property Consultants, your expertise is the key to our continued success. Join us and become an essential part of an organization that values your skills and is committed to your professional growth. Guided by our core values of innovation, teamwork, excellence, and em ...
-
Club Concierge
1 week ago
Marriott International, Inc Chicago, United States**Job Number** · **Job Category** Rooms & Guest Services Operations · **Location** Marriott Marquis Chicago, 2121 South Prairie Avenue, Chicago, Illinois, United States VIEW ON MAP · **Schedule** Full-Time · **Located Remotely?** N · **Relocation?** N · **Position Type** Non-Man ...
-
Concierge Lead
14 hours ago
Parkplus Llc Chicago, United StatesSupervise and coordinate the activities of the door staff/front desk team. · - Maintain a professional and welcoming atmosphere at the building's entrance. · - Ensure exceptional customer service standards and consistently met or exceeded. · - Handle resident inquiries, concerns ...
-
Concierge/receptionist
6 days ago
Autumn Green at Wright Campus Chicago, United States**About us** · Senior Lifestyle Corporation is a large business in Chicago, IL. We are professional, innovative and our goal is to make sure Everyday Senior Lifestyle's caring team members purposefully brighten and enrich the lives of those we serve with dedication to our Core Va ...
-
Concierge - Part-time
3 days ago
City Club Apartments LLC Chicago, United States Part time: · **COMPANY OVERVIEW** · City Club Apartments has created the future of apartment living, merging historical knowledge of the apartment industry with best practices of the hospitality industry to create the first true International Apartment Hotel brand, a differentiated living ...
-
Concierge/front Desk
1 day ago
Krimson Security & Fingerprinting Chicago, United States**Position**:Front Desk Concierge/Security Guard · **Location**: Chicago, IL · **Description**:The concierge/security guard's job is to provide excellent customer service to the residents and to act as a deterrent to criminal activity while maintaining a professional demeanor and ...
-
Concierge (Part-time)
2 days ago
Fernwood Property Management Chicago, United States Part timeThe Concierge position is an essential component of the operations team and will perform vital duties pertaining to the daily running of the building. Overview of duties include but are not limited to providing prompt and courteous service to residents, processing and following u ...
-
Front Desk Concierge
6 days ago
Dentologie Chicago, United StatesDentologie, located in Chicago, is seeking a full-time** Front Desk Concierge.** · A Dentologie Front Desk Concierge has excellent hourly compensation, a great benefits package, full-time hours, and is part of an outstanding culture. This is an exciting role for highly focused, m ...
-
Regency Club Concierge
14 hours ago
Hyatt Regency Chicago Chicago, United StatesSummary · At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Regency Clubs at Hyatt are exclusive, private lounges that cater to VIPs and frequent stay members. The ...
-
Concierge - Lobby Staff
6 days ago
Related Chicago, United States**Responsibilities**: · **Related's Luxury Building, located in Chicago, IL,** **is seeking a Concierge to join their team. Responsibilities include**: · - Creating a luxury environment and exceeding expectations in all hospitality services · - Approach all encounters with reside ...
-
Concierge
6 days ago
Flats, LLC Chicago, United StatesRole Summary. Under the direction of the Property Manager or Assistant Property Manager, the Residential Concierge is a guest facing position that will deliver exceptional customer service to any person who walks through our doors. The Residential Co Concierge, Property Manager, ...
-
Concierge
1 week ago
Fly Pharos Chicago, United StatesThe relationship with our Members will always take precedence, and requires us to personally tailor our high touch level of service. Together with our Pilots and Member Care Managers, Concierge are the face of the company – a reflection of the brand – the foundation of the Member ...
-
Concierge
5 days ago
Apartment Management Consultants, LLC Chicago, United StatesGreet all guests and residents Provide door security and ground security Hold doors for those entering the building Receive incoming deliveries and notify residents when packages are ready for pick up Deliver notices and resident communications door Concierge, Hotel, Property Man ...
-
Concierge
6 days ago
Flats Chicago, United StatesRole Summary · Under the direction of the Property Manager or Assistant Property Manager, the Residential Concierge is a guest facing position that will deliver exceptional customer service to any person who walks through our doors. The Residential Concierge is responsible for an ...
-
Concierge
3 days ago
Crescent Heights Chicago, United StatesJob Description · Job DescriptionJob Title: Concierge · Department: Concierge · Reports To: Property Manager · FLSA Status: Non-Exempt · Prepared Date: 03/15/2022 · ABOUT NEMA CHICAGO: · Brought to you by Crescent Heights, NEMA is a lifestyle apartment brand inspired by each ci ...
Concierge - Chicago, United States - Flats
Description
Role SummaryUnder the direction of the Property Manager or Assistant Property Manager, the Residential Concierge is a guest facing position that will deliver exceptional customer service to any person who walks through our doors. The Residential Concierge is responsible for answering all phone calls with the utmost customer service, whether it be by responding to the callers' questions or transferring the call to the proper team member. Must be able to multitask, track and resolve issues to completion and must exhibit professionalism on a consistent basis. Must demonstrate willingness and ability to shift priorities as needed. Must be an organized, proactive self-starter, able to research and problem solve, while always maintaining excellent judgment and ethics.
Essential Functions
This position has no supervisory responsibility
Work environment
Fast-paced environment subject to multiple interruptions, changes in workload, competing priorities, extended hours, and deadline situations. Exposed to and expected to respectfully interact with a variety of attitudes and personalities including tenants, co-workers, outside vendors and management.
Physical demands
Standing for up to 8 hours. Lifting up to 50 lbs. Walking long distances throughout the property. Bending, stooping, turning, twisting, kneeling, pushing, pulling. There may be frequent exposure to inclement weather, including: extreme cold, heat & humidity
Position type and expected hours of work.
This position is non-exempt and is eligible for overtime. The scheduled hours for each shift will be 8 hours. Some flexibility in hours is allowed.
Travel
Minimal travel is expected for this position.
Required education and experience
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice