Concierge Associate - Chicago, United States - Trinity Property Consultants

Trinity Property Consultants

Verified Company

Chicago, United States

3 weeks ago

Posted by:

Mark Lane

beBee recruiter

Description

At Trinity Property Consultants, your expertise is the key to our continued success.

Join us and become an essential part of an organization that values your skills and is committed to your professional growth.

Guided by our core values of innovation, teamwork, excellence, and empowerment we have been creating vibrant communities for three decades and are proudly ranked among NHMC's Top 50 Apartment Owners and Managers.

We're on the lookout for passionate individuals that will elevate our vibrant culture and join us in delivering unparalleled service to our valued team members, residents, investors, and partners.

Salary:
$22-$24/hour, based on experience.

Schedule:
Sunday-Thursday. Sunday - 7:00 am - 3:00 pm Monday - 3:00 pm - 11:00 pm Tuesday - 3:00 pm - 11:00 pm Wednesday - 11:00 pm - 7:00 am Thursday - 11:00 pm - 7:00 am

Job Overview:

When it comes to a true measure of success, one word captures the core of our purpose - community. The Concierge plays a vital role in fostering a sense of community among residents and guests.

As a Concierge, you will be responsible for providing superior customer service to our residents, allowing us to deliver on our resident commitments of exceptional move-in, total satisfaction, express service, and personal attention.

Each day will be unique, requiring an ability to prioritize, multitask, think creatively, take initiative, and employ a diverse set of skills.

A Concierge brings positive energy to each conversation, resolves any apartment concerns quickly and effectively, and makes everyone feel welcome and appreciated.

Provide superior customer service
Communicate effectively with community members, guests, visitors, and team members
Communicate concerns of the community with community leadership
Present an appearance appropriate to the image of Trinity Property Consultants
Serve as a rolemodel by following all policies and procedures
Ensure that all work has been completed in a prompt and professional manner
Clerical and phone support
Remove trash from lobby, amenity areas, and other community spaces daily
Assist community team and/or perform assigned tasks in a timely manner
Maintain a calendar of scheduled moveins and moveouts, ensuring all freight elevator reservations are uptodate
Demonstrate ability to resolve resident complaints and direct pertinent issues and matters to the community leadership
Management of incoming and outgoing packages for all carriers
Additional tasks or duties assigned by Supervisor

Special Requirements:

Physical Demands:

The team member will be regularly required to sit, stand, walk, talk, hear, and reach using feet, legs, back, arms and hands. The employee may occasionally be required to climb. Specific vision requirements include the ability to use close vision, distance vision, color vision, depth perception, and the ability to adjust focus. The employee will be required to walk for extended periods of time. Must possess the ability to detect auditory and/or visual alarms and be available to work extended/flexible hours and weekends as needed.

Attendance/Travel:

This position is a fulltime position and may require the availability to work some nights, weekends, and occasional holidays. Regular attendance and active participation/planning at company functions and events.

Essential Functions:

Skills include an excellent ability to address the needs of community members, prospects and vendors.

Other essential skills include, but are not limited to:

Demonstrate ability to perform skills for communicating with residents, team members, and management
Demonstrate ability to contribute to a team approach of serving residents and maintaining a successful community
Comply with expectations as demonstrated in the employee handbook
Remove trash from office areas and apartment buildings daily
Maintain resident coffee and refreshment stations
Responsible for reporting unusual or extraordinary circumstances regarding the property or Community Managers
Handle high stress situations effectively
Excellent communication skills
Administrative and organizational skills
Time management skills and ability to prioritize wisely
Knowledge of state law as it relates to Fair Housing

Qualifications:

Computer Skills:

Intermediate computer and internet knowledge
Intermediate knowledge of MS Word, Excel and Outlook
Preferred knowledge of the following software programs: Entrata, Outlook

Learning and Development:

Maintain a commitment to ongoing professional development and career growth through our company's continuing education programs.

Education:

High school education or equivalent is required
Ability to fluently read and write English, accurately perform intermediate mathematical functions and use all onsite resident management software functions

Professional Experience: