Member Resource Care Representative - Kansas City, United States - Randstad USA

Randstad USA Kansas City, United States

3 weeks ago

TEMPORARY, Full time

Description

Looking for your next administrative position? Randstad has partnered with a local Kansas City Metro company looking to hire entry level member service reps for a 3-4 month temp project. This position would be great for someone looking for work over the summer months If you have solid customer service skills, excellent attention to detail, and data entry/ data clean up experience - we're looking for candidates like you. Apply today.

salary: $20 - $22 per hour
shift: First
work hours: 8 AM - 4:30 PM
education: High School

Responsibilities

Provide customer service serving as the primary point of contact for staff, members and customers by phone or email. Customer service questions examples include assisting members with membership questions, taking phone payments, updates to a customer record, answering general questions or connecting the individual with the appropriate staff and username and password resets.
Process incoming email requests from customers related to individual and group membership updates, general inquiries and sending requested documents.
Process new individual and group membership applications by reviewing information for accuracy and providing invoices for payment or other forms as needed.
Work within the association management system to perform assigned data entry and data record cleaning to ensure that the customer record is up to date and accurate.
Provide support to our online job board (WorkZone)
Process return mail by contacting the individual or company to determine what needs to be updated and updating the database records.

Skills
attention to detail
customer management database
Data Entry (2 years of experience is preferred)
invoicing (1 year of experience is preferred)
Customer Service (2 years of experience is preferred)
Qualifications
Years of experience: 1 year
Experience level: Entry Level
Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Randstad offers a comprehensive benefits package, including health, an incentive and recognition program, and 401K contribution (all benefits are based on eligibility).

Applications accepted on ongoing basis until filled.

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