- Regular Attendance. Defined in the department as less than 9 points.
- Adhere to all company policies and procedures including all safety guidelines.
- Utilize electronic time management system to input time and attendance.
- Maintain status to accept telephone and electronic constituent orders and requests. Listen to and analyze customer communication to offer appropriate sales recommendations of products that support organizational objectives.
- Input customer requests into database. Research and review billing, product, or shipping questions. Follow-up with constituent, as necessary.
- Read and analyze incoming e-mails and correspondence of both spiritual and business nature and respond according to written procedures.
- Extract mail and perform scanning processes, as necessary.
- Accept and direct inbound calls to the appropriate department or service.
- Maintain confidentiality of all work.
- Make outbound calls as required.
- Minimum one-year customer service experience, preferably in a call-center environment.
- Demonstrated effective interpersonal and verbal communication skills including phone skills.
- Excellent organizational skills and ability to multi-task efficiently.
- Minimum intermediate end-user of MS Office: MS Word, MS Excel, and MS Outlook.
- Proficient with internet research and mobile device applications.
- Minimum intermediate end-user of database systems to maintain client account information.
- Excellent keyboarding skills.
- Fluent bilingual (Spanish and English) skills preferred, when indicated. Fluency includes reading, writing, and speaking both languages.
- Complete human resources skills testing: MS Word and MS Excel
- If bilingual skill is indicated, human resources skills testing: Spanish-English Translation
- Quality: Able to provide high quality services and products while consistently seeking ways to improve outcomes and enhance service.
- Accountability: Able to demonstrate commitment to the position and accepts responsibility for personal actions.
- Values : Able to promote a safe and inclusive environment of integrity and honesty.
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Representative, Part Time Customer Care - Lee's Summit, United States - Unity
Description
Representative, Part Time Customer Care
Job Details
Job Location
Unity School of Christianity - Unity Village, MO
Remote Type
Fully Remote
Position Type
Part Time
Job Shift
Day
Job Category
Customer Service
Description
Position Summary: Offer exceptional customer service by providing inbound callers with expert product guidance and a creating a positive experience that will build and strengthen relationships with current and future customers. Additionally, respond to electronic and written correspondence.
Essential Job Functions:
Non-Essential Job Functions:
Qualifications
Education: Minimum high school diploma or GED equivalent.
Experience:
Computer Skills:
Certificates & Licenses:
Other Requirements:
Competency Statements:
Physical/Mental Requirements
N/A
Not Applicable Activity - Not applicable to this occupation
O
Occasionally Position requires this activity up to 0-27% of the time hrs/day)
F
Frequently Position requires this activity up to 27-61% of the time hrs/day)
C
Constantly Position requires this activity up to 61-100% of the time (5.5+ hrs/day)
C
Inside Work
N/A
Outside Work
N/A
Excessive Noise
C
Sitting/Workstation
C
Use of Hands/Fingers
N/A
Climb - Stairs/Ladders
O
Lifting 10 Max lbs.
N/A
Traveling
N/A
Exposure to Hazards
C
Read/See
N/A
Exposure to Temperatures
C
Talk/Communicate
O
Standing/Walking
N/A
Taste/Smell
N/A
Stoop/Kneel/Crouch/Crawl
N/A
Operate Equipment/Company Vehicles
C
Operate Computers
(List Equipment Type):
O
Reaching: Forward
