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La Mirada

    Customer Service/Sales Support Specialist - La Mirada, United States - Work Services

    Work Services
    Work Services La Mirada, United States

    1 week ago

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    Description
    Job Description

    Job Description


    Benefits:
    Paid time off

    Customer Service/Sales Support Specialist


    ARM Enterprises, a leader in the consumer housewares sector, known for our innovative single-serve coffee products and small appliances, is seeking a dedicated and efficient Customer Service/Sales Support Specialist to join our dynamic team in La Mirada, California.

    This role is instrumental in providing top-notch customer service and support to our customers, as well as assisting our sales team in their efforts.


    What You'll Do:
    Serve as the primary contact for customer inquiries, resolving issues with speed and efficiency
    Assist in processing orders, returns, and exchanges, ensuring a smooth transaction experience
    Collaborate with the sales team and e-commerce team to support sales processes and activities, including preparation of sales materials and data management
    Maintain a detailed record of customer interactions, transactions, comments, and complaints
    Provide feedback to the sales and product teams regarding customer needs and potential for new opportunities
    Support the implementation of sales strategies to meet targets

    The Ideal Candidate will Have:
    Excellent communication skills, both verbal and written
    A passion for providing exceptional customer service
    Proficiency in Microsoft Office Suite, particularly Excel and PowerPoint
    Ability to multitask and prioritize in a fast-paced environment
    Experience working with consumer products and customer service
    Strong organizational skills with the ability to multitask effectively in a fast-paced environment
    Proficiency in Microsoft Office (Word, Excel, PowerPoint) and experience with Zendesk or similar CRM programs

    ARM Enterprises, Inc.

    16141 Heron Ave. La Mirada, CA 90638

    |

    #J-18808-Ljbffr


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