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    Cloud Engineering - Raleigh, NC, United States - Cox Communications

    Cox Communications
    Cox Communications Raleigh, NC, United States

    3 weeks ago

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    Description
    RapidScale, a COX Business Company, is one of the fastest growing Cloud Computing companies in the industry.

    Based in Raleigh, NC, the company has a solid track record of delivering world class products and services to our customers located throughout the country and around the globe.

    RapidScale is seen as a leader in desktop virtualization with marked success in application virtualization.

    The company also provides Infrastructure as a Service (IaaS), and Disaster Recovery as a Service (DRaaS) solutions via an enterprise "Flex Pod" cloud stack.

    As an Advanced Cloud Engineer I on our Advanced Cloud Engineering team your essential duties include but are not limited to:
    Act as technical escalation for NOC, Level I & II Engineers.
    Coach / Mentor NOC, Level I & II Engineers.
    Update and Manage case backlog based on internal policies.
    Provide a Customer-First experience while utilizing phones and email to manage cases.

    Effectively engage resources inside and outside of your team to further the troubleshooting and resolution of issues which may include other technical engineers, architecture teams, account teams, or project managers.

    Be able to listen to, accept, and follow direction from more senior engineers. Flexibility to be customer facing and travel to customer sites.
    Deliver trainings to NOC, Level I & Level II Engineers.
    Perform technical review of environments transitioning from implementation team to support team.
    Be available for on-call & weekend shifts.
    Perform Customer Onboarding & Critical Account roles and responsibilities. Provide Feedback on process and tool improvements
    Own Root Cause Analysis on any high priority case.

    High School Diploma/GED and 7 years' experience in a related field. or 9 years' experience in a related field
    Windows Server 2016 and higher management
    Group Policy
    Excellent communication, presentation, writing, and editorial abilities.
    Flexibility to work alternative days and shifts as needed
    Basic Networking troubleshooting skills
    Advanced knowledge with Veeam Back-Up Technologies (trainable) - - Veeam Back up Recovery/Veeam Cloud Connect
    Knowledge of N-Able Patching technologies - Deployment and maintaining server patches
    Strong VMware of Hypervisor Experience
    15 per hour

    Hourly base pay rate is $37.The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities.

    Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.

    Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

    Cox Communications is the largest private telecom company in America, serving six million homes and businesses.

    With exciting investments and innovations across transportation, communications, cleantech and healthcare, our family of businesses - which includes Cox Automotive and Cox Communications - is forging a better future for us all.

    Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

    Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

    Please do not forward resumes to our applicant tracking system, Cox employees, Cox hiring manager, or send to any Cox facility.

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