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    Managing Director, Conflict Management - Dallas, United States - Dallas College

    Dallas College
    Dallas College Dallas, United States

    2 weeks ago

    Default job background
    Education / Training
    Description

    Position Summary

    The Managing Director of Conflict Management & Dispute Resolution will be responsible for effectively developing and implementing strategies to manage and resolve conflicts within the organization. The individual will play a crucial role in fostering a positive and collaborative work environment by providing expert guidance on conflict resolution techniques so that employees can thrive personally and professionally.

    Required Knowledge, Skills, and Abilities

    • Proven experience in conflict management, dispute resolution, and providing psychological support in a professional setting
    • In-depth knowledge of psychological theories, methodologies, and practices related to conflict resolution
    • Strong understanding of organizational dynamics, workplace culture, and interpersonal relationships
    • Exceptional communication and interpersonal skills, with the ability to build rapport and trust.
    • Previous experience designing and delivering training programs on conflict resolution and related topics
    • Ability to maintain confidentiality, neutrality, and professionalism in all conflict resolution processes
    • Strong analytical and problem-solving skills, with the ability to assess complex situations and provide effective solutions
    • Thorough understanding of local, state, and federal labor law, industry practices and social policies relevant to the organization
    • Demonstrated ability to work collaboratively with diverse stakeholders, including HR, legal, and senior management

    Key Responsibilities

    • Develop and implement conflict management and dispute resolution programs tailored to the organization's needs
    • Conduct thorough assessments of conflict situations, considering psychological factors, interpersonal dynamics, and organizational culture
    • Provide individual and group counseling to employees involved in conflicts, offering support and facilitating resolution
    • Design and deliver training programs on conflict resolution, communication skills, and emotional intelligence for employees at all levels
    • Collaborate within HR and with internal stakeholders to address systemic issues contributing to conflicts
    • Applies knowledge of business, legal, and industry best practices to help involved parties reach a resolution
    • Works efficiently and promptly such that interruption of business operations, behavioral responses, and mistrust are minimized and mitigated
    • Stay informed about current trends, research, and best practices in conflict resolution and psychology to enhance program effectiveness
    • Investigates and interviews appropriate staff and conducts necessary research to verify pertinent facts
    • Actively listens to all sides of a disagreement; seeks understanding of undisputed facts, identifies areas of mutual agreement, and suggests possible areas for compromise.
    • Act as a mediator in escalated conflicts, utilizing a neutral and impartial approach to facilitate resolution
    • Maintain accurate records of conflict resolution processes and outcomes while ensuring confidentiality
    • Develop and maintain relationships with external experts and resources for additional support when needed
    • Completes required Dallas College Professional Development training hours per academic year
    • Performs other duties as assigned

    Physical Requirements

    Normal physical job functions performed within a standard office environment. Reasonable accommodations may be made to individuals with physical challenges to perform the essential duties and responsibilities

    Minimum Qualifications

    • Master's Degree and Professional Counselor License (LPC) or Licensed Psychologist Required
    • Five (5) years of experience in conflict management, dispute resolution and/or mediation within a large employer with more than 3,000 full-time employees
    • Proficient with Microsoft Office Suite or related software
    • Must be willing to travel as needed
    • Official transcript will be required
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