Jobs
>
Boise

    Customer Success Manager - Boise, United States - Trellix

    Trellix
    Trellix Boise, United States

    2 weeks ago

    Default job background
    Description

    Job Title:
    Customer Success Manager


    Role Overview:
    The Customer Success Manager (CSM) is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions.

    The CSM must be comfortable consulting with customers at every level with the ability to articulate the value of Trellix solutions and services that inspires the adoption of solutions, services, educational offerings, and support.

    Ultimately, in addition to the prime customer success focus, this role promotes retention and loyalty leading to a successful renewal.


    Location:
    Remote US


    Company Overview:
    Trellix is a global company redefining the future of cybersecurity.

    The company's open and native extended detection and response (XDR) platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations.

    Trellix's security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.

    More at .


    What You Will Do:


    In this role you a have a tremendous opportunity to apply your passion for customers, communication skills, persistence, and business acumen to directly contribute to the Trellix's growth and success.


    As the lead customer liaison for strategic accounts, you will develop a trusted advisor relationship with customer key stakeholders and executive sponsors to fully understand the customer's business strategy, technical environment, and measurements for success.


    You will build and develop customer specific success plans to oversee customer on-boarding, adoption, and satisfaction across the portfolio to promote best practices and usage of Trellix products and solutions.

    Partner with Sales to help transition the account from Pre-Sales to Customer Success and identify expansion and opportunities.


    You will be an advocate for our customers with a focus on transformation and engagement to promote a successful experience with our products and services and utilize Quarterly Business Reviews to continue alignment and highlight ongoing progress.


    Develop a comprehensive understanding of typical business and cyber security challenges faced by customers while demonstrating the fundamental capability of our technology to drive feature adoption to maximize time to value and return on investment.

    Handle escalations of deployment or customer productivity blocking issues, and coordinate related activities with Sales, R&D and CS Engineering.

    The cross-functional nature of this role provides a deeper understanding of all aspects of the business.


    Identify risks to the customer achieving their desired outcomes and stated business goals, working with account teams and cross-functional groups on risk mitigation or escalate as needed.

    About You:

    5+ years of customer engagement and account management experience in a Cybersecurity/SaaS solutions company and/or an enterprise software industry a plus

    Ability to travel > 25% of the time

    Experience working successfully with a portfolio of enterprise clients leading to adoption, expansion, and renewals of our dynamic products.

    Strong customer orientation with the ability to manage complex projects and conflicting requirements.

    Outstanding communication skills and ability to collaborate cross functionally

    You have an enthusiastic and dedicated approach to connect customers with an understanding of their needs and ensuring they understand and realize the full value of our products and services

    Ability to build and maintain highly valuable and outcome-based relationships with a diverse customer account base

    University degree or equivalent experience


    Company Benefits:


    We work hard to embrace diversity and inclusion and encourage everyone at Trellix to bring their authentic selves to work every day.

    We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

    Pension and Retirement Plans

    Medical, Dental and Vision Coverage

    Paid Time Off

    Paid Parental Leave

    Support for Community Involvement


    We're serious about our commitment to diversity, which is why Trellix prohibits discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation, or any other legally protected status.


    Company Benefits and Perks:


    We work hard to embrace diversity and inclusion and encourage everyone to bring their authentic selves to work every day.

    We offer a variety of social programs, flexible work hours and family-friendly benefits to all of our employees.

    Retirement Plans

    Medical, Dental and Vision Coverage

    Paid Time Off

    Paid Parental Leave

    Support for Community Involvement


    We're serious about our commitment to diversity which is why we prohibit discrimination based on race, color, religion, gender, national origin, age, disability, veteran status, marital status, pregnancy, gender expression or identity, sexual orientation or any other legally protected status.

    Trellix is a global company redefining the future of cybersecurity.

    The company's open and native extended detection and response (XDR) platform helps organizations confronted by today's most advanced threats gain confidence in the protection and resilience of their operations.

    Trellix's security experts, along with an extensive partner ecosystem, accelerate technology innovation through machine learning and automation to empower over 40,000 business and government customers.

    More at .
    #J-18808-Ljbffr
  • Idaho State Job Bank

    Manager, Customer Success

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Manager, Customer Success - Healthcare Regional Manager at Wolters Kluwer in Boise, Idaho, United States Job Description LOCATION: Remote U.S. OVERVIEW You will lead a regionally focused Customer Success team to manage the utilization customer life cycle across the Clinical Effec ...

  • Idaho State Job Bank

    Customer Success Manager

    4 days ago

    Idaho State Job Bank Boise, United States

    Customer Success Manager - UpToDate and Lexicomp at Wolters Kluwer in Boise, Idaho, United States Job Description Location : Remote - US Only Basic Function Wolters Kluwer Health's Clinical Effectiveness (CE) organization is a fast-growing and innovation-driven healthcare informa ...

  • Tracer

    Customer Success Manager

    3 weeks ago

    Tracer Boise, United States

    : · As the primary client contact, the Customer Success Manager (CSM) is an important resource to our clients. Your · responsibilities include managing client teams, ensuring that deliverables are on time and successful, and identifying · growth opportunities within the client a ...

  • HP Development Company, L.P.

    Customer Success Manager

    1 week ago

    HP Development Company, L.P. Boise, United States

    Customer Success Manager · Description - · Customer Success Project Manager · Today HP is a $50+ billion fortune 50 company with just under 50,000 employees worldwide across 190 countries. HP is about innovation; it's who we are and what we have been doing since 1939; we keep ...

  • Idaho State Job Bank

    Fleet Success Manager

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Fleet Success Manager at Ford Motor Company in Boise, Idaho, United States Job Description We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world - together. At Ford, we're all a part of something bigger than ...

  • Verint Systems

    Customer Success Manager

    1 week ago

    Verint Systems Boise, United States

    At Verint, we believe customer engagement is the core of every global brand. Our mission is to help organizations elevate Customer Experience (CX) and increase workforce productivity by delivering CX Automation. We hire innovators with the passion, creativity, and drive to answer ...

  • Jobot

    Practice Success Manager

    1 week ago

    Jobot Boise, ID, United States

    Outside role--no office to report to This Jobot Job is hosted by: Kelly Breen · Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. · Salary: $60,000 - $280,000 per year A bit about us: We are a world leading medical device company committ ...

  • Iron Mountain Inc

    Customer Success Manager

    1 week ago

    Iron Mountain Inc Boise, United States

    At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevat ...

  • Pearson

    Customer Success Operations Manager

    1 week ago

    Pearson Boise, United States

    As Customer Operations Manager (COM), you play a crucial role in ensuring our customers achieve success with Pearson's WFS products by collecting, managing and analyzing data to improve customer success operational efficiency and effectiveness. Your focus will be creating strateg ...

  • Idaho State Job Bank

    Senior Customer Success Manager

    3 weeks ago

    Idaho State Job Bank Boise, United States

    Senior Customer Success Manager at Trellix in Boise, Idaho, United States Job Description Job Title: Senior Customer Success Manager Role Overview: The Senior Customer Success Manager is responsible for driving customer loyalty, adoption, and implementation of Trellix Solutions. ...

  • iCIMS

    Sr. Customer Success Manager

    6 days ago

    iCIMS Boise, United States

    Job Overview · In this role, you'll partner with assigned customers to help them build their winning workforce through a best-in-class talent acquisition approach leveraging the iCIMS Talent Cloud Equipped with leading industry tools including Gainsight, you'll build and continu ...

  • Idaho State Job Bank

    Jr. Customer Success Manager

    6 days ago

    Idaho State Job Bank Boise, United States

    Jr. Customer Success Manager - Commercial Accounts at Zoom in Boise, Idaho, United States Job Description What you can expect: We are looking for a Customer Success Manager (CSM) to join our team. You have experience working with customers ensuring successful deployment of produc ...

  • Oracle

    Principal Customer Success Manager

    1 week ago

    Oracle Boise, United States

    Location field must contain 'city, state' or a zip code to perform a radius search (e.g., · Denver, CO · or · City and state must be separated by a comma followed by a space (e.g., · Houston, TX ) · Oracle · Principal Customer Success Manager · in · Boise , · Idaho · Job ...

  • Canonical - Jobs

    Customer Success Manager Americas

    3 weeks ago

    Canonical - Jobs Boise, United States

    Job Description · Job Description · The role of a Customer Success Manager at Canonical · Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support expansion ...

  • Idaho State Job Bank

    Customer Success Manager Practice Lead

    6 days ago

    Idaho State Job Bank Boise, United States

    Customer Success Manager Practice Lead at HP Inc. in Boise, Idaho, United States Job Description Job Summary Responsible for managing a service segment (Adopt, Expand, or Renewal) as a member of HPs Global Personal Systems and Print Services Customer Success practice. Accountable ...

  • Idaho State Job Bank

    Customer Success Manager Practice Lead

    5 days ago

    Idaho State Job Bank Boise, United States

    Customer Success Manager Practice Lead - KPIs and Business Operations at HP Inc. in Boise, Idaho, United States Job Description Responsible to define and refine the HP Global Customer Success Practice charter, priorities, key performance indicators (KPIs) for the Global HP Person ...

  • Canonical - Jobs

    Enterprise Customer Success Manager APAC

    1 week ago

    Canonical - Jobs Boise, United States

    Job Description · Job DescriptionThe role of an Enterprise Customer Success Manager at Canonical · Customer success is a new and strategic department at Canonical, with a clear objective to reduce risk and churn, facilitate the adoption of new products or services and support exp ...

  • Omega Ventures

    Customer Success Manager for Cloud Services

    3 weeks ago

    Omega Ventures Nampa, United States

    About IONOS SE: · We are Europe's leading platform for cloud services and hosting solutions. We successfully support our customers in their business development. Our company's success is driven by over 8.5 million customers worldwide and our employees in multiple countries who wo ...

  • Amway Inc.

    Nutricert Program Manager

    2 weeks ago

    Amway Inc. Ada, United States

    **Job title: Nutricert Program Manager** · **Department/Division: Botanical Product Development / Global Innovation &** · **Salary Grade: EXA 17** · **Salary Range: 107,052 - $138,538** · **Location: Ada, MI** · **What we need**: · We seek a Program Manager who plays a crucial ro ...

  • SYSCO

    Inventory Coordinator

    2 weeks ago

    SYSCO Boise, United States Full time

    Company: · US6469 Sysco Payroll, Division of Sysco Resources Services, LLCZip Code: · 83716Minimum Level of Education: · High School or EquivalentMinimum Years of Experience: · 1 YearEmployment Type: · Full TimeTravel Percentage: · 0COMPENSATION INFORMATION: · The pay range pro ...